request of support for new device

Bug #1226304 reported by aat de kwaasteniet on 2013-09-16
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
calibre
Undecided
Unassigned

Bug Description

My ebook reader is not detected.

Device = Icarus essence E602BK
supported formats = TXT,PDF,EPUB,FB2,RTF,MOBI,JPG,BMP,GIF,PNG
Special directory = No
Calibre version is 1.2.0
Windows 7

Bug report with device connected:

calibre 1.2 isfrozen: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.4
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
USB devices on system:
[u'usb\\root_hub&vid1002&pid438a&rev0000',
 u'usb\\root_hub&vid1002&pid4388&rev0000',
 u'usb\\root_hub&vid1002&pid438b&rev0000',
 u'usb\\root_hub&vid1002&pid4387&rev0000',
 u'usb\\root_hub&vid1002&pid4389&rev0000',
 u'usb\\root_hub20&vid1002&pid4386&rev0000',
 u'usb\\vid_046d&pid_c016&rev_0340',
 u'usb\\vid_071b&pid_3203&rev_0100']
Unable to get free space for drive: I
(21, 'GetDiskFreeSpaceEx', 'Het apparaat is niet klaar.')
Drives detected:
 (0) H:\ ~ \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_icarus&prod_&rev_1.00#000000000000000000000000000000&1##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
 u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#volume#_??_usbstor#disk&ven_icarus&prod_&rev_1.00#000000000000000000000000000000&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices...
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}
 u'usb\\vid_071b&pid_3203&rev_0100'
 No match found in: \\?\STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_ICARUS&PROD_&REV_1.00#000000000000000000000000000000&0#{53F56307-B6BF-11D0-94F2-00A0C91EFB8B}#{53F5630D-B6BF-11D0-94F2-00A0C91EFB8B}

Devices possibly connected: None

With the device disconnected:

calibre 1.2 isfrozen: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.4
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
USB devices on system:
[u'usb\\root_hub&vid1002&pid438a&rev0000',
 u'usb\\root_hub&vid1002&pid4388&rev0000',
 u'usb\\root_hub&vid1002&pid438b&rev0000',
 u'usb\\root_hub&vid1002&pid4387&rev0000',
 u'usb\\root_hub&vid1002&pid4389&rev0000',
 u'usb\\root_hub20&vid1002&pid4386&rev0000',
 u'usb\\vid_046d&pid_c016&rev_0340']
Traceback (most recent call last):
  File "site-packages\calibre\devices\scanner.py", line 85, in __call__
DriveError: No removable drives found
Drives detected:

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices...

Devices possibly connected: None

In order to add support for this device to calibre you must provide *all* the information asked for here: http://calibre-ebook.com/user_manual/faq.html#how-can-i-help-get-my-device-supported-in-app

 status incomplete

Changed in calibre:
status: New → Incomplete
aat de kwaasteniet (aat) on 2013-09-17
description: updated
Changed in calibre:
status: Incomplete → New

Fixed in branch master. The fix will be in the next release. calibre is usually released every Friday.

 status fixreleased

Changed in calibre:
status: New → Fix Released
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