Setup causes windows 7 explorer to crash

[Juha Haaga]

Windows 7 Home Premium 64bit
Installer Standalone
Release 2.2.0

I ran the installer with default settings, choosing TortoiseBzr feature, not removing any prechecked features, nor changing the install location.

During the install process my taskbar and desktop icons disappeared. The process explorer.exe was still running, but i found no way to make the taskbar or the icons reappear. Killing the exeplorer.exe process and the relaunching it from the task manager file -> New Task (Run..) restored system to working condition. I was not able to reproduce the crash by installing Bazaar again to another directory.

From windows event viewer i found the following info:

Application 'C:\Windows\explorer.exe' (pid 3068) cannot be restarted - Application SID does not match Conductor SID..

 System
  - Provider
   [ Name] Microsoft-Windows-RestartManager
   [ Guid] {0888E5EF-9B98-4695-979D-E92CE4247224}
   EventID 10010
   Version 0
   Level 3
   Task 0
   Opcode 0
   Keywords 0x8000000000000000

  - TimeCreated
   [ SystemTime] 2010-09-21T14:32:30.807210300Z
   EventRecordID 3821
   Correlation

  - Execution
   [ ProcessID] 9132
   [ ThreadID] 2152
   Channel Application
   Computer Main

 - Security
   [ UserID] S-1-5-21-2809198797-2326204720-1645288043-1000

- UserData
  - RmUnsupportedRestartEvent
   RmSessionId 0
   Pid 3068
   FullPath C:\Windows\explorer.exe
   DisplayName Windows Explorer
   AppVersion 0
   AppType 4
   TSSessionId 1
   Status 67108865
   Reason 1

second error:

Application or service 'Windows Explorer' could not be shut down.

- System
  - Provider
   [ Name] Microsoft-Windows-RestartManager
   [ Guid] {0888E5EF-9B98-4695-979D-E92CE4247224}
   EventID 10006
   Version 0
   Level 2
   Task 0
   Opcode 0
   Keywords 0x8000000000000000

  - TimeCreated
   [ SystemTime] 2010-09-21T14:33:01.879987600Z
   EventRecordID 3824
   Correlation

 - Execution
   [ ProcessID] 5776
   [ ThreadID] 3544
   Channel Application
   Computer Main

  - Security
   [ UserID] S-1-5-21-2809198797-2326204720-1645288043-1000

- UserData
  - RmApplicationEvent
   RmSessionId 1
   FullPath C:\Windows\explorer.exe
   DisplayName Windows Explorer
   AppVersion 0
   AppType 4
   TSSessionId 1
   Status 17
   Pid 3068
   nFiles 0

  - Files
   File

[Alexander Belchenko (bialix)]

I think it's related to TortoiseBzr. Can you check that without
installing TortoiseBzr everything works OK?

[John A Meinel (jameinel)]

I wonder if this is something with tortoise overlays, maybe there is a new version that we should be using? I think I read that overlay stuff changed in Win7, but I could be wrong.

[Juha Haaga (juha-haaga)]

I have tried with or without TortoiseBzr, after 'clean' uninstall and reboot, but I'm unable to reproduce the crash, it only happened on the first install. I'm pretty confident that it was caused by the Bazaar installer though, as my explorer has not crashed before in Windows 7, and it happened about 2/3 through the bazaar install.

It may or may not be relevant that i also had TortoiseHG installed?