Thunderbird won't open

Bug #999836 reported by DarkMind
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Each time I start thunderbird it crashes, and asks me to send bug report to Mozilla team, what I do... but no fix released

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: thunderbird 12.0.1+build1-0ubuntu0.12.04.1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ipsissimus 1727 F.... pulseaudio
                      ipsissimus 16433 F.... TeamViewer.exe
BuildID: 20120430060637
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf9ff8000 irq 47'
   Mixer name : 'Nvidia MCP77/78 HDMI'
   Components : 'HDA:10ec0663,104319a3,00100001 HDA:10de0006,10de0101,00100000'
   Controls : 36
   Simple ctrls : 18
Channel: release
Date: Tue May 15 20:29:29 2012
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IncompatibleExtensions:
 EDS Contact Integration - <email address hidden>, Version=0.3.9, minVersion=7.0, maxVersion=11.0a1, Location=app-global, Type=extension, Active=Yes
 Messaging Menu and Unity Launcher integration - <email address hidden>, Version=0.9.3, minVersion=3.3a1pre, maxVersion=12.0a1, Location=app-global, Type=extension, Active=Yes
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
IpRoute:
 default via 10.2.2.123 dev eth0 proto static
 10.2.2.0/24 dev eth0 proto kernel scope link src 10.2.2.190 metric 1
 169.254.0.0/16 dev eth0 scope link metric 1000
Profiles: Profile0 (Default) - LastVersion=12.0.1/20120430060637
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/07/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 209
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G50V
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr209:bd11/07/2008:svnASUSTeKComputerInc.:pnG50V:pvr1.0:rvnASUSTeKComputerInc.:rnG50V:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: G50V
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Revision history for this message
DarkMind (ipsissimus) wrote :
Revision history for this message
Micah Gersten (micahg) wrote :

Thank you for reporting this to Ubuntu. Sometimes Thunderbird extensions can conflict. Could you please try disabling your extensions with 'thunderbird -safe-mode' and see if that works? If it does, try reenabling the extensions one by one until you find the problematic one.

Changed in thunderbird (Ubuntu):
status: New → Incomplete
Revision history for this message
Michael Markstaller (makki) wrote :

Maybe related, maybe not: thunderbird crashes since approx. a week 100% within 5 secs (well after upgrade to 12.04!) with some "GLX stuff". (do I need this for reading plaintext-emails?)
No addons, all disabled..

--- cut ---
Add-ons: <email address hidden>:12.0.1,<email address hidden>:12.0.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0.1
BuildID: 20120430053815
CrashTime: 1337131188
EMCheckCompatibility: true
Email: <email address hidden>
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1336586937
Notes: OpenGL: Tungsten Graphics, Inc -- Mesa DRI Intel(R) Sandybridge Mobile x86/MMX/SSE2 -- 3.0 Mesa 8.0.2 -- texture_from_pixmap

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 658
StartupTime: 1337131175
Theme: classic/1.0
Throttleable: 1
Vendor:
Version: 12.0.1

This report also contains technical information about the state of the application when it crashed.
--- cut ---

First my nvidia-driver didnt work , Vostro 3750 with dual-graphics, (really, I dont know if it ever did work before, I dont need any 2d/3D acceleration at all)
Then after many tries to fix it I removed nvidia-current and since then the intel glx-driver seems to work:
 glxinfo | grep version
server glx version string: 1.4
client glx version string: 1.4

Thunderbird still crashes :( Is there any way to just disable this glx-stuff in TB?

Revision history for this message
Kai Deponte (kai-deponte) wrote :

For some weeks I had similar crashes and sent endless crash reports. Then found, that the crashes were related to clicking on certain mail-folders.
Digging into .thunderbird.... I found that those folders contained dublications of sub-folders. Before I had cleaned up my mails and TB didn't organise the folders in .thunderbird/.../mail... accordingly: some folders were doubled, some were kept with old name, some not shifted...

'hope that helps someone

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]

Changed in thunderbird (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.