Freeze with unity 3d (12.04)

[Jonas Rockenbauer]

The problem is a total random freeze with unity 3d, i solve the problem with unity 2d. I suspect radeon driver (Gallium 0.4 on ATI RV515) don't interpret correctly 3d instructions.

It's a fresh install of Ubuntu Precise

lspci output:
00:00.0 Host bridge: Intel Corporation 82945G/GZ/P/PL Memory Controller Hub (rev 02)
00:01.0 PCI bridge: Intel Corporation 82945G/GZ/P/PL PCI Express Root Port (rev 02)
00:1b.0 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller (rev 01)
00:1d.0 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #1 (rev 01)
00:1d.1 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 (rev 01)
00:1d.2 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 (rev 01)
00:1d.3 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 (rev 01)
00:1d.7 USB controller: Intel Corporation N10/ICH 7 Family USB2 EHCI Controller (rev 01)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev e1)
00:1f.0 ISA bridge: Intel Corporation 82801GH (ICH7DH) LPC Interface Bridge (rev 01)
00:1f.1 IDE interface: Intel Corporation 82801G (ICH7 Family) IDE Controller (rev 01)
00:1f.2 IDE interface: Intel Corporation N10/ICH7 Family SATA Controller [IDE mode] (rev 01)
00:1f.3 SMBus: Intel Corporation N10/ICH 7 Family SMBus Controller (rev 01)
01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RV516 XT Radeon X1600 Series (Primary)
01:00.1 Display controller: Advanced Micro Devices [AMD] nee ATI RV516 XT Radeon X1600 Series (Secondary)
02:01.0 FireWire (IEEE 1394): LSI Corporation FW322/323 (rev 70)
02:03.0 Ethernet controller: Atheros Communications Inc. AR5413/AR5414 Wireless Network Adapter [AR5006X(S) 802.11abg] (rev 01)
02:04.0 Multimedia controller: Philips Semiconductors SAA7131/SAA7133/SAA7135 Video Broadcast Decoder (rev d1)
02:08.0 Ethernet controller: Intel Corporation N10/ICH 7 Family LAN Controller (rev 01)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Roman Voropaev (ytsuk3n)]

I think it's not connected to specific ATI drivers. I have the same fail on two different machines: 1) notebook with Core 2 Duo and NVIDIA GeForce 8660 2) desktop with i7 3770 (with embedded Intel HD 4000). Fail is often caused by firefox, but may happen at any other time. Also, bug disappeared after switching to unity-2d. My `lspci` on the second computer:

00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Ivy Bridge Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation Panther Point MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation Panther Point High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 1 (rev c4)
00:1c.5 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 6 (rev c4)
00:1c.6 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c4)
00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev 04)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 09)
04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 03)

[jay-allemand (maxime-jay-allemand)]

I am experiencing the same kind of freeze on ubuntu 12.04 using either unity 3d or gnome shell. It is a radomly freeze. The screen completly freeze, but the mouse still mouve. After this freeze occured, every applications still run (music ... etc). Sometimes, after severals seconds, compiz restart automaticly (the crash has been detected and an automatic report has been sent). But most of times, I need to restart the X server using the comand (ALT + Impr + K). After that the system remains a litlle bit unstable and I often need to reboot.
This crash appears frequently when I start to use the dash, when I am playing video on the wed (firefox) and perhaps when I am using some applications such as minitube, musique (need QT library) and clementine...

This freeze has never occured on ubuntu 11.10.

I now activated the proposed updates : the bug still occured but most rarely (only using the dash).

Computer : Samsung R60plus
Graphical cards : ATI mobility radheon X2300
Driver : Gallium 0.4 on ATI RV515
OS : 32 bit, ubuntu 12.04

lspci :

00:00.0 Host bridge: Advanced Micro Devices [AMD] nee ATI Radeon Xpress 7930 Host Bridge 00:02.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI RS7933 PCI Bridge 00:05.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI Device 7935 00:06.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI RS7936 PCI Bridge 00:07.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI Device 7937 00:12.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB600
Non-Raid-5 SATA
00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB
(OHCI0)
00:13.1 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB
(OHCI1)
00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB
(OHCI2)
00:13.3 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB
(OHCI3)
00:13.4 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB
(OHCI4)
00:13.5 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB Controller (EHCI) 00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev 14)
00:14.1 IDE interface: Advanced Micro Devices [AMD] nee ATI SB600 IDE
00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB600 PCI to LPC Bridge
00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI Bridge 01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI M64-S [Mobility Radeon X2300] 02:00.0 Ethernet controller: Atheros Communications Inc. AR242x / AR542x Wireless Network Adapter (PCI-Express) (rev 01) 05:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8039 PCI-E Fast Ethernet Controller (rev 15)

[redfox7691 (claudio-bizzarri)]

Same problem:

Notebook Compaq NC8430
Ubuntu 12.04
Intel Core2 Duo T7200
3GB RAM
Radeon Mobility X1600

Unity 2D works perfectly, unity-3D freezes randomly. I've tried without success:
- upgrade kernel to 3.4.9 version;
- install lowlatency kernel;
- disable the kernel thermal module with "thermal.off=1".

May be "thermal.off=1" gave me a little more time before freezing, but I cannot be sure about it.

When unity-3d stops working I haven't any message from system, neither in var/log/syslog nor in dmesg.
Mouse pointer keeps moving but buttons have not effects. Every tasks is freezed, and I can only press CTRL ALT F1 and use "kill -9 -1" to return on login screen.

[Robin Bäckman (robinbackman)]

Same problem with my laptop

HP Compaq nx9420
Intel Core2 Duo T7200
Radeon Mobility X1600

Everything freezes except the mouse pointer.
Happens approx 2-5 times per day. I can get back working by killing the X-server (Alt-PrintScreen-K)

[Tamlin (storyjesse-gmail)]

This bug, or one very similar, also affects me.

The freeze only occurs when using dash.

The mouse pointer still moves but nothing responds and the rest of the screen including clock, pannel, dash, all programs, etc are frozen.

HOWEVER, Ctr+Alt+F1-7 still work to open other tty's.

The quick workaround that works for me is to kill compiz like so.

1) Press Ctrl+Alt+F3
2) Log in to a terminal
3) type ps -A | grep compiz
     and make note of the process id (pid)
4) type kill (pid)
     replacing (pid) with the process id of compiz for your session eg. kill 1274
5) Press Ctrl+Alt+F7

You should be returned to your desktop which will be missing a panel, dash, etc. These will automatically reload in a few moments.

P.S. The following command could be substituted for steps 2 and 3. I have made it into a bash script called killcompiz
sudo kill $(ps -A | grep compiz | awk '{ print $1 }')

[Tamlin (storyjesse-gmail)]

# Correction #

The shortcut command would be better as:

sudo kill $(ps -A | grep " compiz$" | awk '{ print $1 }')

The preceding space and end of line '$' ensure that you do not match other processes with compiz in their name such as a bash script called kill_compiz.sh for instance. ;-)

[penalvch (penalvch)]

Jonas Rockenbauer, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Jonas Rockenbauer (rockenbauerjonas)]

The bug is no longer reappeared since several weeks, thanks for your support, it's fixed for me.

[penalvch (penalvch)]

Jonas Rockenbauer, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/999645/comments/11 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.