I cannot mount a particular cd-rom normally

Bug #998624 reported by crf
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

When I stick a particular cd into my computer, Ubuntu is not mounting it. (Most CDs work, not this one though.)

If I try on the command line:
chris@dellie-linux:~$ sudo mount -t iso9660 /dev/sr0 /home/chris/testing
[sudo] password for chris:
mount: block device /dev/sr0 is write-protected, mounting read-only
mount: wrong fs type, bad option, bad superblock on /dev/sr0,
       missing codepage or helper program, or other error
       In some cases useful info is found in syslog - try
       dmesg | tail or so

same message with
chris@dellie-linux:~$ sudo mount /dev/sr0 /home/chris/testing

In the syslog
May 12 22:34:18 dellie-linux kernel: [ 2237.212710] ISOFS: Unable to identify CD-ROM format.

But the following works to mount the cd

chris@dellie-linux:~$ sudo mount -o loop /dev/sr0 /home/chris/testing/
[sudo] password for chris:
chris@dellie-linux:~$ cd /home/chris/testing
chris@dellie-linux:~/testing$ ls
autorun.inf garden.exe garden.pdf Lessons Photos readme.txt

in the syslog:
May 12 22:42:11 dellie-linux kernel: [ 2709.805765] ISO 9660 Extensions: Microsoft Joliet Level 1
May 12 22:42:11 dellie-linux kernel: [ 2709.805987] ISOFS: changing to secondary root

The cd mounts normally on another computer running osX and it says the cd's filesystem is Joliet.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: mount 2.20.1-1ubuntu3
ProcVersionSignature: Ubuntu 3.2.0-24.38-generic 3.2.16
Uname: Linux 3.2.0-24-generic x86_64
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
Date: Sat May 12 22:16:40 2012
SourcePackage: util-linux
UpgradeStatus: Upgraded to precise on 2012-04-28 (14 days ago)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: chris 3239 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6afc000 irq 47'
   Mixer name : 'IDT 92HD71B7X'
   Components : 'HDA:111d76b2,102802aa,00100302'
   Controls : 26
   Simple ctrls : 15
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=656d1e1f-5a61-478c-b0f5-83de3100c497
MachineType: Dell Inc. Inspiron 1545
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: root=UUID=9c0edb3e-d193-44ce-829f-858ced0747b2 ro acpi_sleep=old_ordering quiet splash resume=/dev/sda5
ProcVersionSignature: Ubuntu 3.2.0-24.38-generic 3.2.16
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-24-generic N/A
 linux-backports-modules-3.2.0-24-generic N/A
 linux-firmware 1.79
SourcePackage: linux
Tags: precise precise
Uname: Linux 3.2.0-24-generic x86_64
UpgradeStatus: Upgraded to precise on 2012-04-28 (18 days ago)
UserGroups: adm admin cdrom dialout libvirtd lp lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 12/07/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A14
dmi.board.name: 0G848F
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA14:bd12/07/2009:svnDellInc.:pnInspiron1545:pvr:rvnDellInc.:rn0G848F:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1545
dmi.sys.vendor: Dell Inc.

Revision history for this message
crf (chrisfahlman) wrote :
description: updated
Changed in util-linux (Ubuntu):
importance: Undecided → Medium
affects: util-linux (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 998624

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
crf (chrisfahlman) wrote : AcpiTables.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
crf (chrisfahlman) wrote : AlsaDevices.txt

apport information

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crf (chrisfahlman) wrote : AplayDevices.txt

apport information

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crf (chrisfahlman) wrote : BootDmesg.txt

apport information

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crf (chrisfahlman) wrote : CRDA.txt

apport information

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crf (chrisfahlman) wrote : Card0.Amixer.values.txt

apport information

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crf (chrisfahlman) wrote : Card0.Codecs.codec.0.txt

apport information

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crf (chrisfahlman) wrote : CurrentDmesg.txt

apport information

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crf (chrisfahlman) wrote : IwConfig.txt

apport information

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crf (chrisfahlman) wrote : Lspci.txt

apport information

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crf (chrisfahlman) wrote : Lsusb.txt

apport information

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crf (chrisfahlman) wrote : PciMultimedia.txt

apport information

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crf (chrisfahlman) wrote : ProcCpuinfo.txt

apport information

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crf (chrisfahlman) wrote : ProcEnviron.txt

apport information

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crf (chrisfahlman) wrote : ProcInterrupts.txt

apport information

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crf (chrisfahlman) wrote : ProcModules.txt

apport information

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crf (chrisfahlman) wrote : PulseList.txt

apport information

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crf (chrisfahlman) wrote : RfKill.txt

apport information

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crf (chrisfahlman) wrote : UdevDb.txt

apport information

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crf (chrisfahlman) wrote : UdevLog.txt

apport information

Revision history for this message
crf (chrisfahlman) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

crf, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please just make a comment to this.

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-a14 needs-upstream-testing
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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