apache2 does not restart gracefully with request-tracker4 installed in amd-64 12.04 precise

[Antonio J. de Oliveira]

request-tracker 4.04 was installed in a ubuntu server.

It was observed twice that sometimes apache2 logs this in error.log:

Graceful restart requested, doing restart

and stays down until started with:

service apache2 start

apachectl configtest returns ok

apachectl graceful launched manually with the command:

apachectl graceful

works if the site apache configuration does not contain the line:

Include /etc/request-tracker4/apache2-modperl2.conf

Linux host3 3.2.0-24-generic #37-Ubuntu SMP Wed Apr 25 08:43:22 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

to avoid that the server is down i created the following script run with crontab each 15 minutes:

***************************
#!/bin/bash

WRT=NOT

RT=$(service apache2 status | grep "NOT running" | cut -c 12-14)

#echo $RT
#echo $WRT

if [ "$RT" = "$WRT" ]; then
  service apache2 start
  echo "Restarted Apache"
fi

****************************

[Antonio J. de Oliveira (ajoliveira)]

Apache version Apache/2.2.22 (Ubuntu) mod_fastcgi/mod_fastcgi-SNAP-0910052141 PHP/5.3.10-1ubuntu3.1 with Suhosin-Patch mod_ssl/2.2.22 OpenSSL/1.0.1 mod_perl/2.0.5 Perl/v5.14.2