[HP Pavilion dv6-6023tx Entertainment Notebook PC] MP4 player does not mount

[Woody]

I have an MP4 player (Dick Smith Electronics MP3 player 8GB
DSE N19 A8705 specifically) that should be automounting but will not automount.
Also when I do a restart when the device is plugged into the usb 2.0 port the computer won't get past to the bios screen.
EDIT: strangely it will now. ?? the device still functions, as do my usb ports.
Also Windows 7 reports the device as malfuctioning if you attach it while it is powered on (It must be off when you plug it in).

Attached is the output of dmesg

Description: Ubuntu 12.04 LTS
Release: 12.04
Kernel: 3.2.0-24-generic

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-24-generic 3.2.0-24.37
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jotham 3012 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc7500000 irq 52'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:111d7605,103c1657,00100105 HDA:80862805,80860101,00100000'
   Controls : 23
   Simple ctrls : 11
Date: Mon Apr 30 21:20:58 2012
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=4be0da2c-65cd-4734-b829-931060b801eb
HotplugNewDevices:

HotplugNewMounts:

InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120301)
MachineType: Hewlett-Packard HP Pavilion dv6 Notebook PC
ProcEnviron:
 LANGUAGE=en_NZ:en
 PATH=(custom, no user)
 LANG=en_NZ.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 radeondrmfb
 1 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=01db9c4e-2027-441d-87eb-b3551612d557 ro acpi_backlight=vendor quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-24-generic N/A
 linux-backports-modules-3.2.0-24-generic N/A
 linux-firmware 1.79
SourcePackage: linux
StagingDrivers: rts_pstor mei
Symptom: storage
UdevMonitorLog:
 monitor will print the received events for:
 UDEV - the event which udev sends out after rule processing
UdisksMonitorLog: Monitoring activity from the disks daemon. Press Ctrl+C to cancel.
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/20/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.1A
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1657
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 10.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr0595100000244710000020100:rvnHewlett-Packard:rn1657:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: 0595100000244710000020100
dmi.sys.vendor: Hewlett-Packard

[Joseph Salisbury (jsalisbury)]

Do you know if this issue happened in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc4-precise/

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Woody (wo0dy)]

Yup, done heres the link to the report:https://bugzilla.kernel.org/show_bug.cgi?id=43210

[Hamish Darby (judarby)]

2.6.32-41-generic #89-Ubuntu SMP Fri Apr 27 22:18:56 UTC 2012 x86_64 GNU/Linux

There is a FEDORA workaround at http://us.generation-nt.com/answer/usb-storage-quirk-help-206256222.html
I am willing to do DSE A807 testing if you can translate this workaround into step-by-step instructions and think it might work.

[Hamish Darby (judarby)]

2.6.32-41-generic #89-Ubuntu SMP Fri Apr 27 22:18:56 UTC 2012 x86_64 GNU/Linux

The A807 fleetingly shows the message "USB connected" when first plugged in and powering up.
Just in case it is any use, here is my dmesg output with the decvice attached and charging.

[ 1.691956] uhci_hcd 0000:00:1d.2: setting latency timer to 64
[ 1.691958] uhci_hcd 0000:00:1d.2: UHCI Host Controller
[ 1.691982] uhci_hcd 0000:00:1d.2: new USB bus registered, assigned bus number 8
[ 1.692002] uhci_hcd 0000:00:1d.2: irq 18, io base 0x0000fa00
[ 1.692051] usb usb8: configuration #1 chosen from 1 choice
[ 1.692067] hub 8-0:1.0: USB hub found
[ 1.692070] hub 8-0:1.0: 2 ports detected
[ 1.692122] PNP: PS/2 Controller [PNP0303:PS2K,PNP0f13:PS2M] at 0x60,0x64 irq 1,12
[ 1.692462] serio: i8042 KBD port at 0x60,0x64 irq 1
[ 1.692466] serio: i8042 AUX port at 0x60,0x64 irq 12
[ 1.692521] mice: PS/2 mouse device common for all mice
[ 1.692583] rtc_cmos 00:04: RTC can wake from S4
[ 1.692606] rtc_cmos 00:04: rtc core: registered rtc_cmos as rtc0
[ 1.692628] rtc0: alarms up to one month, 242 bytes nvram, hpet irqs
[ 1.692707] device-mapper: uevent: version 1.0.3
[ 1.692769] device-mapper: ioctl: 4.15.0-ioctl (2009-04-01) initialised: <email address hidden>
[ 1.692874] device-mapper: multipath: version 1.1.0 loaded
[ 1.692876] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 1.693101] cpuidle: using governor ladder
[ 1.693102] cpuidle: using governor menu
[ 1.693343] TCP cubic registered
[ 1.693442] NET: Registered protocol family 10
[ 1.693957] NET: Registered protocol family 17
[ 1.695396] PM: Resume from disk failed.
[ 1.695403] registered taskstats version 1
[ 1.695994] Magic number: 0:878:882
[ 1.695997] hub 8-0:1.0: hash matches
[ 1.696048] rtc_cmos 00:04: setting system clock to 2012-06-05 11:51:03 UTC (1338897063)
[ 1.696051] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 1.696052] EDD information not available.
[ 1.711063] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input3
[ 1.999633] ata4: SATA link down (SStatus 0 SControl 300)
[ 2.010382] ata3: SATA link down (SStatus 0 SControl 300)
[ 2.488916] ata2.00: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[ 2.488929] ata2.01: SATA link down (SStatus 0 SControl 300)
[ 2.488939] ata2.01: link offline, clearing class 3 to NONE
[ 2.498917] ata1.00: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 2.498928] ata1.01: SATA link down (SStatus 0 SControl 300)
[ 2.509059] ata2.00: ATAPI: PIONEER DVD-RW DVR-218L, 1.02, max UDMA/100
[ 2.539163] ata1.00: ATA-8: SAMSUNG HD321KJ, CP100-13, max UDMA7
[ 2.539165] ata1.00: 625142448 sectors, multi 16: LBA48 NCQ (depth 0/32)
[ 2.550313] ata2.00: configured for UDMA/100
[ 2.550625] ata1.00: configured for UDMA/133
[ 2.550701] scsi 0:0:0:0: Direct-Access ATA SAMSUNG HD321KJ CP10 PQ: 0 ANSI: 5
[ 2.550792] sd 0:0:0:0: Attached scsi generic sg0 type 0
[ 2.550800] sd 0:0:0:0: [sda] 625142448 512-byte logical blocks: (320 GB/298 GiB)
[ 2.550826] sd 0:0:0:0: [sda] Write Protect is off
[ 2....

[Woody (wo0dy)]

Its a hp-pavillion dv6-6023TX entertainment notebook.

[penalvch (penalvch)]

Jotham, as per http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5079569#N1714 an update is available for your BIOS (F.1B). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Woody (wo0dy)]

I've updated the bios some months ago and now the mp4 player mounts and opens just fine without the workaround. I can copy and write data, but once I got an input/output splicing error. But for the rest everything seems functional.
Btw, I used to get a lot of gpu hangs, but with the bios update its much better, now its not a daily occurence but more of a weekly thing. Anyway thats another topic.

dmesg output:
 [32806.701991] usb 2-1.1: new high-speed USB device number 37 using ehci_hcd
[32806.795427] usb 2-1.1: New USB device found, idVendor=1e74, idProduct=4641
[32806.795439] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[32806.795446] usb 2-1.1: Product: USB
[32806.795452] usb 2-1.1: Manufacturer: Something about splice
[32806.795459] usb 2-1.1: SerialNumber: USBV1.00
[32806.796537] usb-storage 2-1.1:1.0: Quirks match for vid 1e74 pid 4641: 200
[32806.796621] scsi12 : usb-storage 2-1.1:1.0
[32807.794690] scsi 12:0:0:0: Direct-Access USB DISK 1.00 PQ: 0 ANSI: 0
[32807.796828] sd 12:0:0:0: Attached scsi generic sg2 type 0
[32807.797788] sd 12:0:0:0: [sdb] 15958016 512-byte logical blocks: (8.17 GB/7.60 GiB)
[32807.797802] sd 12:0:0:0: [sdb] Assuming Write Enabled
[32807.797811] sd 12:0:0:0: [sdb] Assuming drive cache: write through
[32807.801924] sd 12:0:0:0: [sdb] Assuming Write Enabled
[32807.801936] sd 12:0:0:0: [sdb] Assuming drive cache: write through
[32807.803438] sdb:
[32807.805018] sd 12:0:0:0: [sdb] Assuming Write Enabled
[32807.805026] sd 12:0:0:0: [sdb] Assuming drive cache: write through
[32807.805033] sd 12:0:0:0: [sdb] Attached SCSI removable disk
[32808.241414] sd 12:0:0:0: [sdb] Unhandled error code
[32808.241418] sd 12:0:0:0: [sdb]
[32808.241419] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
[32808.241421] sd 12:0:0:0: [sdb] CDB:
[32808.241422] Read(10): 28 00 00 00 00 27 00 00 f0 00
[32808.241428] end_request: I/O error, dev sdb, sector 39
[32808.353382] sd 12:0:0:0: [sdb] Unhandled error code
[32808.353387] sd 12:0:0:0: [sdb]
[32808.353389] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
[32808.353390] sd 12:0:0:0: [sdb] CDB:
[32808.353391] Read(10): 28 00 00 00 00 28 00 00 ef 00
[32808.353401] end_request: I/O error, dev sdb, sector 40
[32808.479424] sd 12:0:0:0: [sdb] Unhandled error code
[32808.479430] sd 12:0:0:0: [sdb]
[32808.479433] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK

Etc etc, lots more of these errors..

[penalvch (penalvch)]

Jotham, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/991822/comments/10 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.