Upgrade to 12.04 and 12 on mozilla firefox and it won't play any vidoes

[John Corbett]

Tried to fin fixes in the community, the only option I found was using the Fash aid tool. That did not work either.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: firefox 12.0+build1-0ubuntu0.12.04.1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic i686
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: john 2178 F.... pulseaudio
BuildID: 20120423122624
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'V8237'/'VIA 8237 with AD1888 at 0xe000, irq 22'
   Mixer name : 'Analog Devices AD1888'
   Components : 'AC97a:41445368'
   Controls : 52
   Simple ctrls : 34
Channel: release
Date: Sat Apr 28 15:59:00 2012
EcryptfsInUse: Yes
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
IpRoute:
 default via 192.168.1.1 dev eth0 proto static
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100 metric 1
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Profiles: Profile0 (Default) - LastVersion=12.0/20120423122624 (Running)
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: Upgraded to precise on 2012-04-27 (0 days ago)
dmi.bios.date: 04/08/2004
dmi.bios.vendor: Award Software, Inc.
dmi.bios.version: ASUS A7V600-X ACPI BIOS Revision 1003
dmi.board.name: A7V600-X
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: REV 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 7
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAwardSoftware,Inc.:bvrASUSA7V600-XACPIBIOSRevision1003:bd04/08/2004:svnSystemManufacturer:pnSystemName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnA7V600-X:rvrREV1.xx:cvnChassisManufacture:ct7:cvrChassisVersion:
dmi.product.name: System Name
dmi.product.version: System Version
dmi.sys.vendor: System Manufacturer

[Aditya V (kroq-gar78)]

When you say it won't play videos, does it just show a black box, the "loading" spinner going continuously, or does it say "please install flash"? Also, what would be more helpful would be to attach a screenshot. Thanks.

[Micah Gersten (micahg)]

Marking incomplete pending the answer to questions posed

[John Corbett (scooterrat)]

Just a black screen usually no loading spinner or anything. Just a black screen. It doesn't ask to load any flash either.

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version.

When you test it and it is still an issue, kindly upload the updated logs by running only once:

apport-collect 990717

and any other logs that are relevant for this particular issue.

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]