print wizard installs wrong printer (HP DesignJet 500, instead of HP Color LaserJet 500)

[lenooh]

I have a "HP Color LaserJet 500 color M551" printer connected to the network.
When I use the printing wizard to add a new printer, it defaults to "HP DesignJet 500". So by just pressing the Forward button, you end up with the wrong printer installed. It does not work with this driver.

To make it even worse, the actual printer is not in the list of printers.

The printer works with the HPLIP driver, however the webpage, confusingly, warns you that you do not need HPLIP, because "HP Color LaserJet 500 color M551" is already provided by your distribution (Ubuntu 12.04).

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: system-config-printer-gnome 1.3.8+20120201-0ubuntu8
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
ApportVersion: 2.0.1-0ubuntu4
Architecture: amd64
CupsErrorLog:

Date: Wed Apr 18 20:34:34 2012
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120411)
InterpreterPath: /usr/bin/python2.7
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
PackageArchitecture: all
Papersize: letter
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=c8e214db-1083-482d-a74f-e145828217be ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/18/2011
dmi.bios.vendor: Intel Corp.
dmi.bios.version: BEH6110H.86A.0034.2011.1018.1937
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DH61WW
dmi.board.vendor: Intel Corporation
dmi.board.version: AAG23116-204
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrBEH6110H.86A.0034.2011.1018.1937:bd10/18/2011:svn:pn:pvr:rvnIntelCorporation:rnDH61WW:rvrAAG23116-204:cvn:ct3:cvr:

[Alexis-gm (alexis-gm)]

I also had this problem. I am using kubuntu 12.04 64 bit.

I solved the problem by installing hplip 3.12.4 from http://hplipopensource.com/hplip-web/downloads.html (I downloaded the automatic installer).

To install, from the terminal I did: (make sure to run the installer from its own directory otherwise you'll have a bunch of files spread all over your download folder).

cd ~/Downloads
chmod +x hplip-3.12.4.run
mkdir tmp
mv hplip-3.12.4.run tmp/.
./hplip-3.12.4.run

Then I just followed the install instructions and accepted the defaults. The installer will remove hplip 3.12.2 (the default that ships with kubuntu 12.04) and install 3.12.4. My printer now works perfectly.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.