general protection fault: f200 [#1] SMP; EIP is at apic_timer_interrupt+0x21/0x38

[blue balls]

Linux freezes hard every time I try to play a video from Yahoo using Chromium.
  I tried to get more information using another computer following the procedure describe here:

      https://help.ubuntu.com/community/DebuggingSystemCrash

but nothing is printed on the remote consoles.
  Moreover the crashed Linux doesn't respond to "ping".

  These crashes happen every time I play a certain video from Yahoo, after only a few seconds.

WORKAROUND: Set in the BIOS DDR2-667 instead of -800.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-generic 2.6.32.40.47
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.32-40.87-generic 2.6.32.57+drm33.23
Uname: Linux 2.6.32-40-generic i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: user1 2135 F.... knotify4
                      user1 2216 F.... kmix
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe020000 irq 16'
   Mixer name : 'Realtek ALC883'
   Components : 'HDA:10ec0883,10438232,00100002'
   Controls : 38
   Simple ctrls : 21
Date: Sat Apr 14 20:32:23 2012
HibernationDevice: RESUME=UUID=383b5a67-83a3-4e9f-b615-f30135dce21e
IwConfig:
 lo no wireless extensions.

 eth2 no wireless extensions.
MachineType: System manufacturer System Product Name
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-40-generic root=UUID=6a6b5a1e-1f7f-49a3-abc7-eb978707be6a ro quiet splash
ProcEnviron:
 LANGUAGE=
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34.7
RfKill:

SourcePackage: linux
dmi.bios.date: 02/05/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M2A-VM ACPI BIOS Revision 2302
dmi.board.name: M2A-VM
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2A-VMACPIBIOSRevision2302:bd02/05/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2A-VM:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu3
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: user1 1663 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe020000 irq 16'
   Mixer name : 'Realtek ALC883'
   Components : 'HDA:10ec0883,10438232,00100002'
   Controls : 36
   Simple ctrls : 20
CurrentDmesg: [ 21.280074] eth0: no IPv6 routers present
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=b1cbba5c-1009-4e2e-a897-d55cba64d885
IwConfig: Error: [Errno 2] No such file or directory
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=
 TERM=xterm
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=bd00ddf0-de5e-4d62-bda1-08e9fa0479c0 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-23-generic N/A
 linux-backports-modules-3.2.0-23-generic N/A
 linux-firmware 1.79
RfKill: Error: [Errno 2] No such file or directory
Tags: precise
Uname: Linux 3.2.0-23-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 02/05/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: ASUS M2A-VM ACPI BIOS Revision 2302
dmi.board.name: M2A-VM
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: 1.XX
dmi.chassis.asset.tag: 123456789000
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvrASUSM2A-VMACPIBIOSRevision2302:bd02/05/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2A-VM:rvr1.XX:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[blue balls (blueballs5432)]

  This is the address of the video which crashes my system every time:

http://tv.yahoo.com/news/charlie-sheen-rises-from-the-dead-with-new--anger-management--promo.html

  Also, when I play "mkv" videos with mplayer, Linux crashes, not immediately, but after 10-15 minutes.

[penalvch (penalvch)]

blue balls, thank you for reporting this and helping make Ubuntu better. Could you please capture the oops following https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Capturing_OOPs ? As well, please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . If the issue remains, please run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[blue balls (blueballs5432)]

Christopher, I'll try to do what you ask when I get a chance; right now I'm using Ubuntu 10.04.
I'll see if I can install the daily build of 12.04.

 Meanwhile, I did some more testing: I removed the NVidia driver using its "--uninstall" option.
 Then, I did

    modprobe nouveau

and the SYSTEM CRASHED INSTANTLY !!!

  It seems that the culprit is the video driver.

  One thing worth mentioning is that the main graphic card is an NVidia 8800GTS but there is also a
Radeon graphic card embedded on the motherboard.
  Maybe that's where the problems come from.

[blue balls (blueballs5432)]

  In Windows XP the crashes do not happen when playing videos.

  So far we know the following:

   -no crashes in Windows XP
   -regular, reproducible crashes when playing videos using the NVidia drivers:
           NVIDIA-Linux-x86-270.41.06
           NVIDIA-Linux-x86-295.40
  -instantaneous crash when inserting the Nouveau module:

         depmod nouveau

  Since the Nouveau module crash is different from this bug (at least in its behavior), I'll open another bug specifically for it.
  It also seems the easiest to debug.

[blue balls (blueballs5432)]

  Correction for the post above:

" -instantaneous crash when inserting the Nouveau module:

         modprobe nouveau"

[blue balls (blueballs5432)]

TO: Christopher M. Penalver (penalvch)

I tried the procedure using the linux-crashdump package, but unfortunately there was nothing saved in /var/crash.

In more detail: I did:

    echo 1 > /proc/sys/kernel/panic_on_oops

as root, then played the video which crashed the system.
  After reboot, there was nothing saved in /var/crash.

  Just to be sure, I also did the test crash using:

    echo c > /proc/sysrq-trigger

as root, and this time there was a file saved in /var/crash.

  Then I did the real crash test again, but still noting was saved.

[blue balls (blueballs5432)]

  I also removed the module "ati_agp" using:

      rmmod ati_agp

before playing the video, but the crash still occured.

[blue balls (blueballs5432)]

  I tried the "netconsole" method and this one provided some results.
  Here is the last part of the log, corresponding to the crash:

[ 1539.423106] __ratelimit: 87 callbacks suppressed
[ 1539.423119] chromium-browse[2735] general protection ip:b4d15ed9 sp:bf7fc8fc error:0 in chromium-browser[b41f5000+350f000]
[ 1539.423164] BUG: unable to handle kernel paging request at 272c272c
[ 1539.423170] IP: [<272c272c>] 0x272c272c
[ 1539.423179] *pde = 00000000
[ 1539.423183] Oops: 0000 [#1] SMP
[ 1539.423189] last sysfs file: /sys/devices/pci0000:00/0000:00:07.0/0000:02:00.0/local_cpus
[ 1539.423193] Modules linked in: xt_conntrack iptable_filter ipt_MASQUERADE iptable_nat nf_nat nf_conntrack_ipv4 nf_conntrack nf_defrag_ipv4 ip_tables x_tables binfmt_misc nls_cp437 isofs snd_hda_codec_realtek snd_hda_intel snd_hda_code� snd_hwdep snd_pcm snd_seq_midi snd_rawmidi fbcon snd_seq_midi_event tileblit font snd_seq netconsole bitblit snd_timer snd_seq_device snd softcursor configfs nvidia(P) ppdev ati_agp soundcore parport_pc vga16fb snd_page_alloc asus_atk0110� vgastate agpgart k8temp

[blue balls (blueballs5432)]

  Is that enough information to work on the bug ?
  If not, what else can I do ?

[penalvch (penalvch)]

blue balls, please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/daily/current/ . If the issue remains, please run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[blue balls (blueballs5432)]

Ok , I'll try to test it on the daily build for 12.04, but I don't see how that will help find the bug in 10.04.

About the mainline kernels, which one shouls I test ? The absolutely latest, or the one that maps to my current kernel.
From :

http://kernel.ubuntu.com/~kernel-ppa/info/kernel-version-map.html

the version that maps to my kernel is:

Ubuntu Kernel Version Mainline Kernel Version

2.6.32-40.87 2.6.32.57+drm33.23

[penalvch (penalvch)]

blue balls,
http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.33.5-lucid/

and

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc2-precise/

[blue balls (blueballs5432)]

apport information

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[blue balls (blueballs5432)]

  I just installed Ubuntu 12.04 the daily build and I confirm that the crash is identical with the Nouveau driver.

  Christopher I added the apport information above as you required.

[blue balls (blueballs5432)]

    I used the "netconsole" method and got the following crash report with Ubuntu 12.04 daily build and the "Nouveau" driver:

[ 574.999831] Loglevel set to 4
[ 580.144180] SysRq : Show State
[ 676.540016] general protection fault: f200 [#1] SMP
[ 676.540017] Modules linked in: nls_utf8 isofs ppdev snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_seq_midi snd_rawmidi snd_seq_midi_event snd_seq snd_timer snd_seq_device snd adt7475 hwmon_vid sp5100_tco soundcore i2c_piix4 snd_page_alloc k8temp nouveau asus_atk0110 ttm drm_kms_helper drm parport_pc netconsole i2c_algo_bit mxm_wmi wmi configfs video mac_hid ati_agp lp parport usbhid hid uas usb_storage pata_atiixp floppy r8169
[ 676.540017]
[ 676.540017] Pid: 2290, comm: chromium-browse Not tainted 3.2.0-23-generic #36-Ubuntu System manufacturer System Product Name/M2A-VM
[ 676.540017] EIP: 0060:[<c1577349>] EFLAGS: 00210082 CPU: 1
[ 676.540017] EIP is at apic_timer_interrupt+0x21/0x38
[ 676.540017] EAX: 00001400 EBX: 2aebf688 ECX: 00000106 EDX: 720000d8
[ 676.540017] ESI: a28b9110 EDI: a07ce060 EBP: bfa385a8 ESP: f0809fb4
[ 676.540017] DS: 007b ES: 007b FS: 0000 GS: 00e0 SS: 0068
[ 676.540017] Process chromium-browse (pid: 2290, ti=f0808000 task=f0869940 task.ti=f0808000)
[ 676.540017] Stack:
[ 676.540017] 2aebf688 00000106 bfa38644 a28b9110 a07ce060 bfa385a8 00001400 0000007b
[ 676.540017] 0000007b 00000000 00000033 ffffff10 2a6d5f10 00000073 00200282 bfa38550
[ 676.540017] 0000007b 0c080a0c 764a6270
[ 676.540017] Call Trace:
cf a8 ff e9

[blue balls (blueballs5432)]

 I hope the above is enough to start debugging.

[penalvch (penalvch)]

blue balls, thank for capturing the netconsole output. As well, could you please test for this crash in mainline as requested in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/981813/comments/13 ?

[blue balls (blueballs5432)]

  I confirm that the bug is also present in the latest mainline kernel for Ubuntu 12.04:

    linux-image-3.4.0-030400rc2-generic_3.4.0-030400rc2.201204072235_i386.deb

 Trace to follow ...

[blue balls (blueballs5432)]

... Here is the trace captured with LogLevel=5:

[ 370.091128] BUG: unable to handle kernel paging request at 000063eb
[ 370.091128] IP: [<c10bd407>] acct_update_integrals+0xa7/0x100
[ 370.091128] *pde = 00000000
[ 370.091128] Oops: 0000 [#1] SMP
[ 370.091128] Modules linked in: nls_utf8 isofs snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm adt7475 snd_seq_midi hwmon_vid snd_rawmidi snd_seq_midi_event ppdev snd_seq snd_timer snd_seq_device snd nouveau ttm drm_kms_helper drm microcode sp5100_tco soundcore i2c_piix4 snd_page_alloc k8temp ati_agp mxm_wmi netconsole video configfs wmi asus_atk0110 mac_hid parport_pc lp parport usbhid hid usb_storage uas floppy pata_atiixp r8169
[ 370.091128]
[ 370.091128] Pid: 2137, comm: chromium-browse Not tainted 3.4.0-030400rc2-generic #201204072235 System manufacturer System Product Name/M2A-VM
[ 370.091128] EIP: 0060:[<c10bd407>] EFLAGS: 00210006 CPU: 0
[ 370.091128] EIP is at acct_update_integrals+0xa7/0x100
[ 370.091128] EAX: 000063eb EBX: f05371a0 ECX: f050b6c0 EDX: 00000000
[ 370.091128] ESI: 0000166d EDI: 00000000 EBP: f20bbf14 ESP: f20bbee8
[ 370.091128] DS: 007b ES: 007b FS: 00d8 GS: 00e0 SS: 0068
[ 370.091128] CR0: 80050033 CR2: 000063eb CR3: 30515000 CR4: 000007d0
[ 370.091128] DR0: 00000000 DR1: 00000000 DR2: 00000000 DR3: 00000000
[ 370.091128] DR6: ffff0ff0 DR7: 00000400
[ 370.091128] Process chromium-browse (pid: 2137, ti=f20ba000 task=f05371a0 task.ti=f20ba000)
[ 370.091128] Stack:
[ 370.091128] 00000fa0 00000000 00200092 00000000 f20bbf08 00200086 00000000 00000fa0
[ 370.091128] f05371a0 00000001 00000000 f20bbf2c c106253f f13c5c4c f5007380 f05371a0
[ 370.091128] 00000001 f20bbf5c c1062f59 ffffffff f20bbf64 00200082 235881f8 00000000
[ 370.091128] Call Trace:
[ 370.091128] [<c106253f>] account_user_time+0x8f/0xd0
[ 370.091128] [<c1062f59>] account_process_tick+0x79/0x250
[ 370.091128] [<c104346f>] update_process_times+0x2f/0x80
[ 370.091128] [<c1084b2a>] tick_periodic+0x2a/0x80
[ 370.091128] [<c1084b9e>] tick_handle_periodic+0x1e/0x80
[ 370.091128] [<c1584644>] smp_apic_timer_interrupt+0x54/0x88
[ 370.091128] [<c102e1f8>] ? smp_invalidate_interrupt+0x58/0xb0
[ 370.091128] [<c157d735>] apic_timer_interrupt+0x31/0x38
[ 370.091128] Code: f4 8b 75 f8 8b 7d fc 89 ec 5d c3 90 8b 8b d0 01 00 00 31 d2 89 b3 68 04 00 00 8b b1 58 01 00 00 8b 81 5c 01 00 00 85 c0 0f 48 c2 <85> 00 0f 48 f2 8d 3c 30 8b 75 d8 8b 45 d4 0f af f7 00 e7 01 f2
[ 370.091128] EIP: [<c10bd407>] acct_update_integrals+0xa7/0x100 SS:ESP 0068:f20bbee8
[ 370.091128] CR2: 00000000000063eb
[ 370.091128] ---[ end trace 07ac764143b3c020 ]---
[ 370.091128] Kernel panic - not syncing: Fatal exception in interrupt
[ 370.091128] BUG: unable to handle kernel paging request at 4f472f72
[ 370.091128] IP: [<c101e348>] lapic_get_maxlvt+0x28/0x30
[ 370.091128] *pde = 00000000
[ 370.091128] Oops: 0002 [#2] SMP
[ 370.091128] Modules linked in: nls_utf8 isofs snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm adt7475 snd_seq_midi hwmon_vid snd_rawmidi snd_seq_midi_event ppdev snd_seq snd_timer snd_seq_device snd nouveau ttm drm_kms_helper drm microcode sp5100...

[blue balls (blueballs5432)]

 Let the debugging begin :) !

 Please let me know what you find or post a link to a mainline kernel bug if appropriate.

[blue balls (blueballs5432)]

  I did more tests and I found that the bug doesn't occur if I set the memory mode in BIOS to:

    DDR2-667 instead of -800

  It looks like the memory is bad but that's probably not true for the following reasons:

   -both the memory and the motherboard are spec'ed for DDR2-800
   -the same memory has worked at -800 for several years on a different motherboard with no problems
   -most importantly: memtest doesn't detect any problem with the memory

  It would be quite weird if the memory was bad, memtest didn't detect it in a full pass (about 10mins) but playing a video hits a problem after a few seconds.

  I suspect the problem is more complex and it might involve the memory controller or the reserved memory or something else.

  I'll keep testing when I get a chance.
  Please let me know if there are tests that can clarify this situation.

[blue balls (blueballs5432)]

  One other thing: it's still possible that there is a bug in Linux exposed by this particular configuration.

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[penalvch (penalvch)]

blue balls, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, please just make a comment to this.

If reproducible, could you also please test the latest upstream kernel available via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc5-trusty/ and advise to the results?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]