Scanning, cutting multiple documents everytime crahes simple-scan

Bug #978311 reported by Xwarman
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
simple-scan (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

If I try to scan multiple documents (coloured) in a document, cancel the jobs to scan only half of site, rotate and cut, simple scan crashes reproducable every time after 3 or 4. scan.

console output after start:

(simple-scan:24270): Gtk-WARNING **: Unknown property: GtkDialog.has-separator

(simple-scan:24270): Gtk-WARNING **: Unknown property: GtkDialog.has-separator

** (simple-scan:24270): WARNING **: scanner.vala:1098: Unable to start device: Device busy
Speicherzugriffsfehler

I tryed it 4-5 times and everytime it is crashed.

System:
Ubuntu 11.10 x64.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: simple-scan 3.2.1-0ubuntu1~oneiric1
ProcVersionSignature: Ubuntu 3.0.0-19.32-generic 3.0.27
Uname: Linux 3.0.0-19-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Tue Apr 10 21:48:10 2012
DriverPackageVersions:
 libsane 1.0.22-2ubuntu2
 libsane-extras N/A
 hplip 3.11.7-1ubuntu3.1
 hpoj N/A
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: LENOVO 2545A12
ProcEnviron:
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.0.0-19-generic root=UUID=7f948e64-8558-4b4c-a37e-c1a549893ab2 ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/21/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 87ET41WW (1.15 )
dmi.board.name: 2545A12
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr87ET41WW(1.15):bd07/21/2011:svnLENOVO:pn2545A12:pvrThinkPadEdge:rvnLENOVO:rn2545A12:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 2545A12
dmi.product.version: ThinkPad Edge
dmi.sys.vendor: LENOVO

Revision history for this message
Xwarman (xwarman) wrote :
Revision history for this message
Michael Nagel (nailor) wrote :

some drivers seem to have problems with receiving more commands while the scanner is busy.
this probably is a problem with the driver (backend), but it might be that simple scan is missing a "hey, scanner, stop scanning and do the following instead: ..." command.

However, you should read the linked article:

==============================================================
Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
==============================================================

Changed in simple-scan (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

Changed in simple-scan (Ubuntu):
status: Incomplete → Expired
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