package cups 1.5.2-9 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1

[DonnieD]

error at update

ProblemType: Package
DistroRelease: Ubuntu 12.04
Package: cups 1.5.2-9
Uname: Linux 3.4.0-030400rc1-generic x86_64
ApportVersion: 2.0-0ubuntu4
Architecture: amd64
CupsErrorLog:

Date: Wed Apr 4 21:42:30 2012
ErrorMessage: subprocess installed post-installation script returned error exit status 1
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120404)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: Connection refused
MachineType: SAMSUNG ELECTRONICS CO., LTD. 300V3Z/300V4Z/300V5Z/200A4Y/200A5Y
Papersize: letter
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.4.0-030400rc1-generic root=UUID=c9e582c4-ecc6-49cd-999f-1adc36d30083 ro quiet splash vt.handoff=7
SourcePackage: cups
Title: package cups 1.5.2-9 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/12/2011
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 02FU
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 300V3Z/300V4Z/300V5Z/200A4Y/200A5Y
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr02FU:bd10/12/2011:svnSAMSUNGELECTRONICSCO.,LTD.:pn300V3Z/300V4Z/300V5Z/200A4Y/200A5Y:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rn300V3Z/300V4Z/300V5Z/200A4Y/200A5Y:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
dmi.product.name: 300V3Z/300V4Z/300V5Z/200A4Y/200A5Y
dmi.product.version: 0.1
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Till Kamppeter (till-kamppeter)]

According to the terminal log, CUPS does not restart after the package update:

----------
Processing triggers for cups ...
start: Job failed to start
invoke-rc.d: initscript cups, action "start" failed.
dpkg: error processing cups (--unpack):
 subprocess installed post-installation script returned error exit status 1
----------

Please run the following commands in a terminal window:

  wget http://people.canonical.com/~pitti/tmp/cups.upstart.debug
  sudo cp /etc/init/cups.conf{,.orig}
  sudo cp cups.upstart.debug /etc/init/cups.conf
  sudo stop cups
  sudo start cups

This should fail again. Please attach /tmp/log here.

After that, please restore the original script again with

  sudo mv /etc/init/cups.conf{.orig,}

Thanks!

[Jalakas (jalakas)]

I have same problem.

Attached log file. Hope it helps.

[Till Kamppeter (till-kamppeter)]

Jalakas, your problem is bug 968956.