Ubuntu
xserver-xorg-input-synaptics package

Multi-touch touchpad not working (Asus UX31)

Bug #970608 reported by Guillaume Michaud on 2012-04-01

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-input-synaptics (Ubuntu)	Expired	Low	Unassigned

Bug Description

The multi-touch touchnad does not work on an Asus UX31.
This means, for example, that you can't click on a window with the click button and move it with the sensitive area of the touchpad.

(This particular touchpad's sensitive area extends onto the buttons. The touchpad works fine with Windows, so it's very likely a driver issue.)

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xserver-xorg-input-synaptics 1.5.99.902-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-21.34-generic 3.2.13
Uname: Linux 3.2.0-21-generic x86_64
ApportVersion: 2.0-0ubuntu2
Architecture: amd64
Date: Sun Apr 1 08:17:47 2012
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: ubuntu
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
MachineType: ASUSTeK Computer Inc. UX31E
ProcEnviron:
TERM=xterm
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-21-generic root=UUID=3698f1d7-5c60-473c-b752-c98e427883f7 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/20/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31E.211
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31E.211:bd01/20/2012:svnASUSTeKComputerInc.:pnUX31E:pvr1.0:rvnASUSTeKComputerInc.:rnUX31E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: UX31E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.7.2-0ubuntu4
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu8
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2
---
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
DistUpgraded: Fresh install
DistroCodename: saucy
DistroRelease: Ubuntu 13.10
DistroVariant: ubuntu
InstallationDate: Installed on 2013-10-17 (85 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: ASUSTeK Computer Inc. UX31E
MarkForUpload: True
Package: xserver-xorg-input-synaptics 1.7.1-0ubuntu1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=a696e0a1-16d6-479d-a6ad-162e120de3b4 ro quiet splash "acpi_osi=!Windows 2012" acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Tags: saucy ubuntu
Uname: Linux 3.11.0-15-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 08/14/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31E.214
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31E.214:bd08/14/2012:svnASUSTeKComputerInc.:pnUX31E:pvr1.0:rvnASUSTeKComputerInc.:rnUX31E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: UX31E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Fri Jan 10 19:53:03 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 6107
vendor COR
xserver.version: 2:1.14.5-1ubuntu2~saucy1

See original description

Tags:

Revision history for this message

Guillaume Michaud (gfmichaud) wrote on 2012-04-01:

BootDmesg.txt Edit (61.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (4.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.2 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (8.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (483 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (127.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (306.7 KiB, text/plain; charset="utf-8")
peripherals.txt Edit (513 bytes, text/plain; charset="utf-8")
xinput.txt Edit (916 bytes, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-09-09:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	New → Confirmed

Anton Älgmyr (antalg93) on 2012-09-17

description:

updated

Revision history for this message

Alexander Adam (7ql6) wrote on 2012-11-14:

Works for me since 12.10.

Revision history for this message

penalvch (penalvch) wrote on 2014-01-10:

Guillaume Michaud, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-input-synaptics REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xserver-xorg-input-synaptics (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

Guillaume Michaud (gfmichaud) wrote on 2014-01-10:

It is still an issue today.
Multi-touch works (two-finger scrolling, two-finger tapping...) but NOT multi-touch + clicking on the clicking area of the touchpad.
It is therefore impossible to clic on a window using the clicking area and dragging the window with a finger on the sensitive area.

tags:	added: apport-collected saucy
description:	updated

Revision history for this message

Guillaume Michaud (gfmichaud) wrote on 2014-01-10: BootDmesg.txt

BootDmesg.txt Edit (57.7 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: BootLog.txt

BootLog.txt Edit (3.0 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: CurrentDmesg.txt

CurrentDmesg.txt Edit (4.1 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: Dependencies.txt

Dependencies.txt Edit (3.7 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: DpkgLog.txt

#10

DpkgLog.txt Edit (57.7 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: LightdmDisplayLog.txt

#11

LightdmDisplayLog.txt Edit (2.2 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: LightdmGreeterLog.txt

#12

LightdmGreeterLog.txt Edit (10.6 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: LightdmGreeterLogOld.txt

#13

LightdmGreeterLogOld.txt Edit (10.0 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: LightdmLog.txt

#14

LightdmLog.txt Edit (4.6 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: Lspci.txt

#15

Lspci.txt Edit (8.5 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: Lsusb.txt

#16

Lsusb.txt Edit (467 bytes, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: ProcCpuinfo.txt

#17

ProcCpuinfo.txt Edit (3.6 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: ProcEnviron.txt

#18

ProcEnviron.txt Edit (103 bytes, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: ProcInterrupts.txt

#19

ProcInterrupts.txt Edit (2.6 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: ProcModules.txt

#20

ProcModules.txt Edit (3.9 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: UdevDb.txt

#21

UdevDb.txt Edit (135.0 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: UdevLog.txt

#22

UdevLog.txt Edit (310.5 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: XorgLog.txt

#23

XorgLog.txt Edit (27.8 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: XorgLogOld.txt

#24

XorgLogOld.txt Edit (29.6 KiB, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: xinput.txt

#25

xinput.txt Edit (916 bytes, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10: xserver.devices.txt

#26

xserver.devices.txt Edit (428 bytes, text/plain)

apport information

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Guillaume Michaud (gfmichaud) wrote on 2014-01-10:

#27

I have an Elantech touchpad (some other Zenbooks have a Sentelic touchpad) :

gfmichaud@dragonfly:~$ dmesg | grep -i elantech
[ 2.691566] psmouse serio4: elantech: assuming hardware version 4 (with firmware version 0x361f00)
[ 2.703919] psmouse serio4: elantech: Synaptics capabilities query result 0x20, 0x15, 0x0e.
[ 2.765124] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio4/input/input9

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-03-12:

#28

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Expired

penalvch (penalvch) on 2014-04-01

tags:	added: needs-trusty-test
tags:	added: latest-bios-214

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Ubuntuxserver-xorg-input-synaptics package

Multi-touch touchpad not working (Asus UX31)

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xserver-xorg-input-synaptics package