package cups 1.5.2-8bzr2 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1

[edcrumly]

I don't even use cups, but I just ran an update??

ProblemType: Package
DistroRelease: Ubuntu 12.04
Package: cups 1.5.2-8bzr2
ProcVersionSignature: Ubuntu 3.2.0-20.33-generic 3.2.12
Uname: Linux 3.2.0-20-generic x86_64
ApportVersion: 1.95-0ubuntu1
Architecture: amd64
CupsErrorLog:

Date: Thu Mar 22 19:57:09 2012
ErrorMessage: subprocess installed post-installation script returned error exit status 1
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120301)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: VMware, Inc. VMware Virtual Platform
Papersize: letter
PpdFiles: VMware_Virtual_Printer: Generic PostScript Printer Foomatic/Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-20-generic root=UUID=b379c79e-ba86-4985-9017-4d95056bb418 ro quiet splash vt.handoff=7
SourcePackage: cups
Title: package cups 1.5.2-8bzr2 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/02/2011
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd06/02/2011:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Till Kamppeter (till-kamppeter)]

The terminal log contains:

---------
Setting up cups (1.5.2-8bzr2) ...
start: Job failed to start
invoke-rc.d: initscript cups, action "start" failed.
dpkg: error processing cups (--configure):
 subprocess installed post-installation script returned error exit status 1
---------

This means that CUPS did not start after the update.

Please do

  wget http://people.canonical.com/~pitti/tmp/cups.upstart.debug
  sudo cp /etc/init/cups.conf{,.orig}
  sudo cp cups.upstart.debug /etc/init/cups.conf
  sudo stop cups
  sudo start cups

This should fail again. Please attach /tmp/log here.

After that, please restore the original script again with

  sudo mv /etc/init/cups.conf{.orig,}

Thanks!

[shakabra (shakabra321)]

I am having this same issue. Here are the contents of my /tmp/log after running the debug script. Hope this helps.