uvcvideo webcam not detected, 3:3:3: cannot set freq 16000 to ep 0x86

Bug #960193 reported by Sandra Farnedi
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Medium
Unassigned

Bug Description

ubuntu italian version USB live - My Logitech QuickCam for Notebooks Pro is correctly plugged but the system does not detect it. See the attached screen- shot.
I tried also
sudo rmmod uvcvideo
sudo modprobe uvcvideo
without success.
I think the problem is uvcvideo driver and not camorama package, but ubuntu-bug does not allow uvcvideo package.

ProblemType: BugDistroRelease: Ubuntu 12.04
Package: camorama 0.19-2.2
ProcVersionSignature: Ubuntu 3.2.0-18.29-generic-pae 3.2.9
Uname: Linux 3.2.0-18-generic-pae i686
ApportVersion: 1.94.1-0ubuntu2
Architecture: i386
CasperVersion: 1.311
Date: Tue Mar 20 14:22:24 2012LiveMediaBuild: Ubuntu 12.04 "Precise" - Build i386 LIVE Binary 20120317-11:53
ProcEnviron:
 TERM=xterm
 LANG=it_IT.UTF-8
 SHELL=/bin/bashSourcePackage: camorama
UpgradeStatus: No upgrade log present (probably fresh install)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.94.1-0ubuntu2
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0c: ubuntu 4467 F...m pulseaudio
 /dev/snd/controlC0: ubuntu 4467 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xb0000000 irq 45'
   Mixer name : 'Realtek ALC880'
   Components : 'HDA:10573055,10573055,00100700 HDA:10ec0880,08800000,00100800'
   Controls : 31
   Simple ctrls : 18
Card1.Amixer.info:
 Card hw:1 'U0x46d0x8c3'/'USB Device 0x46d:0x8c3 at usb-0000:00:1d.7-7, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:08c3'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 3072
   Mono: Capture 0 [0%] [18.00dB] [on]
CasperVersion: 1.311DistroRelease: Ubuntu 12.04LiveMediaBuild: Ubuntu 12.04 "Precise" - Build i386 LIVE Binary 20120317-11:53
MachineType: FUJITSU SIEMENS AMILO Pi 1556
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz persistent debian-installer/language=it keyboard-configuration/layoutcode?=it
ProcVersionSignature: Ubuntu 3.2.0-18.29-generic-pae 3.2.9
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-18-generic-pae N/A
 linux-backports-modules-3.2.0-18-generic-pae N/A
 linux-firmware 1.71
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: precise
Uname: Linux 3.2.0-18-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/19/2007
dmi.bios.vendor: FUJITSU SIEMENS
dmi.bios.version: 1.25
dmi.board.name: AMILO Pi 1556
dmi.board.vendor: FUJITSU SIEMENS
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU SIEMENS
dmi.chassis.version: AMILO Pi 1556
dmi.modalias: dmi:bvnFUJITSUSIEMENS:bvr1.25:bd07/19/2007:svnFUJITSUSIEMENS:pnAMILOPi1556:pvrNotApplicable:rvnFUJITSUSIEMENS:rnAMILOPi1556:rvrNotApplicable:cvnFUJITSUSIEMENS:ct10:cvrAMILOPi1556:
dmi.product.name: AMILO Pi 1556
dmi.product.version: Not Applicable
dmi.sys.vendor: FUJITSU SIEMENS
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.95-0ubuntu1
Architecture: i386
CasperVersion: 1.312DistroRelease: Ubuntu 12.04LiveMediaBuild: Edubuntu 12.04 LTS "Precise Pangolin" - Alpha i386 (20120326)
MachineType: FUJITSU SIEMENS AMILO Pi 1556
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- persistent debian-installer/language=it keyboard-configuration/layoutcode?=it
ProcVersionSignature: Ubuntu 3.2.0-20.32-generic-pae 3.2.12
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: precise
Uname: Linux 3.2.0-20-generic-pae i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/19/2007
dmi.bios.vendor: FUJITSU SIEMENS
dmi.bios.version: 1.25
dmi.board.name: AMILO Pi 1556
dmi.board.vendor: FUJITSU SIEMENS
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU SIEMENS
dmi.chassis.version: AMILO Pi 1556
dmi.modalias: dmi:bvnFUJITSUSIEMENS:bvr1.25:bd07/19/2007:svnFUJITSUSIEMENS:pnAMILOPi1556:pvrNotApplicable:rvnFUJITSUSIEMENS:rnAMILOPi1556:rvrNotApplicable:cvnFUJITSUSIEMENS:ct10:cvrAMILOPi1556:
dmi.product.name: AMILO Pi 1556
dmi.product.version: Not Applicable
dmi.sys.vendor: FUJITSU SIEMENS

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote :
Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote :
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu localized ISO testing tracker.

A list of all reports related to this bug can be found here:
http://localized-iso.qa.ubuntu.com/qatracker/reports/bugs/960193

tags: added: iso-testing localized-iso
description: updated
Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Hello Sandra
Can you verify if you can reporduce the bug with an updated build as this image is shipping 3.2.0-18 kernel ?
Thanks
Fabio
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Changed in camorama (Ubuntu):
status: New → Incomplete
Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Can you also remeber if when you have tested edubuntu last week you encountered this problem?

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote :

Yes, it was present and still is (2012-03-20 edubuntu build usb live) but after performing
sudo rmmod uvcvideo
sudo modprobe uvcvideo
the webcam started working ok

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote :

edubuntu kernel release:
3.2.0-19-generic-pae

Revision history for this message
Fabio Marconi (fabiomarconi) wrote : Re: uvcvideo webcam not detected

Hello Sandra
Please run in a terminal
apport-collect 960193
Thanks
Fabio
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

summary: - webcam not detected
+ uvcvideo webcam not detected
affects: camorama (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : AcpiTables.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : AlsaDevices.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : AplayDevices.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : ArecordDevices.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : BootDmesg.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : CRDA.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card0.Codecs.codec.1.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : CurrentDmesg.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : IwConfig.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : Lspci.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : Lsusb.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : PciMultimedia.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : ProcCpuinfo.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : ProcInterrupts.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : ProcModules.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : UdevDb.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : UdevLog.txt

apport information

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Sandra Farnedi (sandra-farnedi-d) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Brad Figg (brad-figg) wrote : Test with newer development kernel (3.2.0-20.32)

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.2.0-20.32
Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : AcpiTables.txt

apport information

description: updated
Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : AlsaDevices.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : AplayDevices.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : ArecordDevices.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : AudioDevicesInUse.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : BootDmesg.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : CRDA.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card0.Amixer.info.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card1.Amixer.info.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Card1.Amixer.values.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : IwConfig.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Lspci.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : Lsusb.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : PciMultimedia.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : ProcModules.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : RelatedPackageVersions.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : UdevDb.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : UdevLog.txt

apport information

Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
summary: - uvcvideo webcam not detected
+ uvcvideo webcam not detected, 3:3:3: cannot set freq 16000 to ep 0x86
description: updated
tags: removed: localized-iso
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu localized ISO testing tracker.

A list of all reports related to this bug can be found here:
http://localized-iso.qa.ubuntu.com/qatracker/reports/bugs/960193

tags: added: localized-iso
Changed in linux (Ubuntu):
status: Confirmed → Fix Released
Revision history for this message
Sandra Farnedi (sandra-farnedi-d) wrote :

fixed in beta2 20120327.1
kernel 3.2.0-20-generic-pae

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