Ubuntu
firefox package

Desktop freezes randomly when using smooth scrolling and/ or hardware acceleration

Bug #958852 reported by bananenkasper on 2012-03-18

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	firefox (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

If smooth scrolling and/ or hardware acceleration is enabled, destop freezes randomly. Same problem with google chrome.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: firefox 11.0+build1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-19.30-generic 3.2.11
Uname: Linux 3.2.0-19-generic x86_64
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.94.1-0ubuntu2
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: alex 2620 F.... pulseaudio
BuildID: 20120313141247
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xee400000 irq 49'
   Mixer name : 'Analog Devices AD1981'
   Components : 'HDA:11d41981,17aa2060,00100200'
   Controls : 20
   Simple ctrls : 11
Card29.Amixer.info:
Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 7FHT26WW-1.08'
   Mixer name : 'ThinkPad EC 7FHT26WW-1.08'
   Components : ''
   Controls : 2
   Simple ctrls : 1
Card29.Amixer.values:
Simple mixer control 'Console',0
   Capabilities: pvolume pvolume-joined pswitch pswitch-joined penum
   Playback channels: Mono
   Limits: Playback 0 - 14
   Mono: Playback 3 [21%] [on]
Channel: release
CurrentDmesg:
[ 224.896313] CE: hpet increased min_delta_ns to 45253 nsec
[ 514.406284] CE: hpet increased min_delta_ns to 67879 nsec
[ 565.037387] CE: hpet increased min_delta_ns to 101818 nsec
Date: Sun Mar 18 23:06:56 2012
ForcedLayersAccel: False
IfupdownConfig:
auto lo
iface lo inet loopback
IncompatibleExtensions: FlashGot - ID={19503e42-ca3c-4c27-b1e2-9cdb2170ee34}, Version=1.4, minVersion=1.9a3, maxVersion=1.9.*, Location=app-profile, Type=extension, Active=Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110425)
IpRoute:
default via 192.168.1.1 dev eth0 proto static
169.254.0.0/16 dev eth0 scope link metric 1000
192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.4 metric 1
Plugins:
VLC Multimedia Plugin (compatible Totem 3.0.1) - Lib=libtotem-cone-plugin.so, Location=/usr/lib/mozilla/plugins
Windows Media Player Plug-in 10 (compatible; Totem) - Lib=libtotem-gmp-plugin.so, Location=/usr/lib/mozilla/plugins
DivX® Web Player - Lib=libtotem-mully-plugin.so, Location=/usr/lib/mozilla/plugins
QuickTime Plug-in 7.6.6 - Lib=libtotem-narrowspace-plugin.so, Location=/usr/lib/mozilla/plugins
IcedTea-Web Plugin (using IcedTea-Web 1.2 (1.2-1ubuntu1)) - Lib=IcedTeaPlugin.so, Location=/usr/lib/jvm/java-6-openjdk-amd64/jre/lib/amd64
Profiles: Profile0 (Default) - LastVersion=11.0/20120313141247 (Running)
RunningIncompatibleAddons: True
SourcePackage: firefox
UpgradeStatus: Upgraded to precise on 2012-03-14 (4 days ago)
dmi.bios.date: 08/26/2009
dmi.bios.vendor: LENOVO
dmi.bios.version: 7FETA9WW (2.27 )
dmi.board.name: 9452W5Q
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7FETA9WW(2.27):bd08/26/2009:svnLENOVO:pn9452W5Q:pvrThinkPadZ61m:rvnLENOVO:rn9452W5Q:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 9452W5Q
dmi.product.version: ThinkPad Z61m
dmi.sys.vendor: LENOVO

Tags:

Revision history for this message

bananenkasper (bananenkasper) wrote on 2012-03-18:

AlsaDevices.txt Edit (503 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (273 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (78.2 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.3 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (9.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.9 KiB, text/plain; charset="utf-8")
Extensions.txt Edit (984 bytes, text/plain; charset="utf-8")
IpAddr.txt Edit (887 bytes, text/plain; charset="utf-8")
IwConfig.txt Edit (320 bytes, text/plain; charset="utf-8")
Locales.txt Edit (380 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (15.7 KiB, text/plain; charset="utf-8")
PciMultimedia.txt Edit (618 bytes, text/plain; charset="utf-8")
PciNetwork.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Prefs.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (315 bytes, text/plain; charset="utf-8")
PulseList.txt Edit (16.6 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (131 bytes, text/plain; charset="utf-8")
Themes.txt Edit (126 bytes, text/plain; charset="utf-8")
WifiSyslog.txt Edit (1.7 MiB, text/plain; charset="utf-8")

Revision history for this message

ectropionized (ectropionized-deactivatedaccount) wrote on 2012-07-08:

Confirmed the same symptom for Ubuntu 12.04 LTS, using Firefox versions up to and including 13.0.1. This froze the desktop session to the point of not being able to switch out of Xorg to an alternate terminal. Turning on smooth scrolling reproduces the symptom regularly.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-07-08:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status:	New → Confirmed

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13:

still happening on ubuntu 3.8.0.5 and firefox 19.0

tags:

added: i686 raring

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: apport information

RunningIncompatibleAddons: False
Tags: raring running-unity
Themes: extensions.sqlite corrupt or missing
Uname: Linux 3.8.0-6-generic i686
UpgradeStatus: Upgraded to raring on 2013-02-11 (1 days ago)
UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 02/23/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V28.9
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: G41M-P25 (MS-7592)
dmi.board.vendor: MSI
dmi.board.version: 6.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 6.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV28.9:bd02/23/2011:svnMSI:pnMS-7592:pvr6.0:rvnMSI:rnG41M-P25(MS-7592):rvr6.0:cvnMSI:ct3:cvr6.0:
dmi.product.name: MS-7592
dmi.product.version: 6.0
dmi.sys.vendor: MSI

AddonCompatCheckDisabled: False
ApportVersion: 2.8-0ubuntu4
Architecture: i386
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  lord-tyrant   2603 F.... plugin-containe
 /dev/snd/pcmC0D0p:   lord-tyrant   2603 F...m plugin-containe
 /dev/snd/timer:      lord-tyrant   2603 f.... plugin-containe
BuildID: 20130206204344
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Channel: Unavailable
DistroRelease: Ubuntu 13.04
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2013-01-18 (25 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
IpRoute:
 default via 192.168.0.254 dev wlan1  proto static 
 169.254.0.0/16 dev wlan1  scope link  metric 1000 
 192.168.0.0/24 dev wlan1  proto kernel  scope link  src 192.168.0.11  metric 9
Locales: extensions.sqlite corrupt or missing
MarkForUpload: True
Package: firefox 19.0~b5+build1-0ubuntu1
PackageArchitecture: i386
PrefErrors: 'utf8' codec can't decode byte 0xff in position 38015: invalid start byte
PrefSources:
 [Profile]/extensions/{b9db16a4-6edc-47ec-a1f4-b86292ed211d}/defaults/preferences/prefs-dwhelper.js
 [Profile]/extensions/{0AA9101C-D3C1-4129-A9B7-D778C6A17F82}/defaults/preferences/rikaichan.js
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.8.0-6.11-generic 3.8.0-rc7
Profiles: Profile0 (Default) - LastVersion=19.0/20130206204344 (In use)
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 icedtea-7-plugin  1.3.1-1ubuntu1
 totem-mozilla     3.6.3-0ubuntu2
 rhythmbox-mozilla 2.98-0ubuntu3
RfKill:
 
RunningIncompatibleAddons: False
Tags:  raring running-unity
Themes: extensions.sqlite corrupt or missing
Uname: Linux 3.8.0-6-generic i686
UpgradeStatus: Upgraded to raring on 2013-02-11 (1 days ago)
UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 02/23/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V28.9
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: G41M-P25 (MS-7592)
dmi.board.vendor: MSI
dmi.board.version: 6.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 6.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV28.9:bd02/23/2011:svnMSI:pnMS-7592:pvr6.0:rvnMSI:rnG41M-P25(MS-7592):rvr6.0:cvnMSI:ct3:cvr6.0:
dmi.product.name: MS-7592
dmi.product.version: 6.0
dmi.sys.vendor: MSI

tags:

added: apport-collected running-unity

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: AlsaInfo.txt

AlsaInfo.txt Edit (42.7 KiB, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: BootDmesg.txt

BootDmesg.txt Edit (60.5 KiB, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: CurrentDmesg.txt

CurrentDmesg.txt Edit (540 bytes, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: Dependencies.txt

Dependencies.txt Edit (7.3 KiB, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: IpAddr.txt

#10

IpAddr.txt Edit (688 bytes, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: IwConfig.txt

#11

IwConfig.txt Edit (514 bytes, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: Lspci.txt

#12

Lspci.txt Edit (11.9 KiB, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: PciNetwork.txt

#13

PciNetwork.txt Edit (764 bytes, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: Plugins.txt

#14

Plugins.txt Edit (744 bytes, text/plain)

apport information

Revision history for this message

mIRROR (mirror-ftw) wrote on 2013-02-13: WifiSyslog.txt

#15

WifiSyslog.txt Edit (413.5 KiB, text/plain)

apport information

Revision history for this message

Paul White (paulw2u) wrote on 2019-01-03:

#16

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu and Firefox since that time.

Ubuntu 12.04 (precise) reached end-of-life on April 28, 2017.

Do you still see a problem related to the one that you reported using currently supported versions of Firefox and Ubuntu? Please let us know if you do and in which version of Ubuntu otherwise this report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in firefox (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2019-03-05:

#17

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status:	Incomplete → Expired

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Ubuntufirefox package

Desktop freezes randomly when using smooth scrolling and/ or hardware acceleration

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Ubuntu
firefox package