Complete system freeze, except for the cursor

[Brian J. Schrader]

Description: Ubuntu 11.10
Release: 11.10
N: Unable to locate package pkgname
I tried once before to report this problem. Its hard to report it when you can't even get to the terminal screen. The only option I have when the problem occurs, is to hold the power button to shut it off.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: gedit 3.2.3-0ubuntu0.1
ProcVersionSignature: Ubuntu 3.0.0-16.29-generic 3.0.20
Uname: Linux 3.0.0-16-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
Date: Wed Mar 14 10:26:58 2012
ExecutablePath: /usr/bin/gedit
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
SourcePackage: gedit
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 1.23-0ubuntu4
Architecture: i386
DistroCodename: oneiric
DistroRelease: Ubuntu 11.10
DistroVariant: ubuntu
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
Package: xorg 1:7.6+7ubuntu7.1
PackageArchitecture: i386
ProcVersionSignature: Ubuntu 3.0.0-16.29-generic 3.0.20
Tags: oneiric ubuntu
Uname: Linux 3.0.0-16-generic i686
UnreportableReason: Please work this issue through technical support channels first.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Vadim Rutkovsky (roignac)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures

At a minimum, we need:
1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).
Thanks!

[Brian J. Schrader (wizard7285)]

It was occurring in the Unity 2D and Gnome settings. It seems like it is related to Firefox and sites that update(e.g. Facebook). I would have Banshee playing an Internet radio station, Thunderbird open, and KOrganizer. When I would then click a link on facebook, that is when the system would freeze. Once it freezes, I can only move the cursor. It will not let me do anything else. Then I have to hold the power button to shut it off and then start it again. I have tried letting it sit to see if it would come out of it (memory issue). I also ran a scan on the memory and found no issues. I will gladly try and answer any other questions you have.

[Vadim Rutkovsky (roignac)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please run the command 'apport-collect 955113' which will attach necessary information for debugging this as an Xorg problem. Thanks in advance.

[Brian J. Schrader (wizard7285)]

apport information

[Brian J. Schrader (wizard7285)]

apport information

[tomaszko (kossut)]

Well, I would start with commands
sudo apt-get update
sudo apt-get upgrade
and then

sudo dpkg-reconfigure x11-common

it fix for me X freeze
regards,

T

[Brian J. Schrader (wizard7285)]

Thanks for the info tomaszko, I have done what you suggested. Now I hope that fixes it.

[Brian J. Schrader (wizard7285)]

The suggested fix from tomazko didn't stop the system from freezing, but it did help fix the slight sound issue I was having. Which for me, due to my love of music, is huge. I did find that if the system freezes, if I put the system into stand by and take if off stand by, then it is fine.

[William Van Hevelingen (blkperl)]

This looks like a duplicate or similar to what some users were experiencing in #993187

[David Edwards (purple52)]

This looks more like a duplicate of bug #994203 (desktop freeze except mouse cursor, and Ctrl+Alt+F1 still works), whereas bug #993187 mainly describes a total system freeze.

[Timo Aaltonen (tjaalton)]

you're running oneiric, and it's not getting any driver updates anymore. If you still get freezes after updating to/installing 12.04 please file a new bug