Cannot connect to my account

[Kalsan]

Opening Ubuntu One Control Panel, "I already have an account", entering my data (I'm sure it's correct), "please wait while your data is processed"... the little wheel freezes, nothing more happens.
This time, I start from the console:
<pre>$ ubuntuone-control-panel-gtk
ERROR:dbus.proxies:Introspect error on com.ubuntu.sso:/com/ubuntu/sso/credentials: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
ERROR:dbus.connection:Unable to set arguments ('Ubuntu One', {}) according to signature None: <type 'exceptions.ValueError'>: Unable to guess signature from an empty dict
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/dbus/connection.py", line 589, in msg_reply_handler
    *message.get_args_list()))
  File "/usr/lib/pymodules/python2.7/dbus/proxies.py", line 406, in _introspect_error_handler
    self._introspect_execute_queue()
  File "/usr/lib/pymodules/python2.7/dbus/proxies.py", line 378, in _introspect_execute_queue
    proxy_method(*args, **keywords)
  File "/usr/lib/pymodules/python2.7/dbus/proxies.py", line 132, in __call__
    **keywords)
  File "/usr/lib/pymodules/python2.7/dbus/connection.py", line 566, in call_async
    message.append(signature=signature, *args)
ValueError: Unable to guess signature from an empty dict
ERROR:ubuntuone.controlpanel.gtk.gui:on_credentials_error: args (<OverviewPanel object at 0x83dad9c (ubuntuone+controlpanel+gtk+gui+OverviewPanel at 0x84eb5c0)>, dbus.String(u'Ubuntu One'), dbus.Dictionary({dbus.String(u'error_message'): dbus.String(u'Problem opening the ping_url'), dbus.String(u'detailed_error'): dbus.String(u'Traceback (most recent call last):\n File "/usr/lib/pymodules/python2.7/ubuntu_sso/credentials.py", line 118, in inner\n result = yield f(self, *a, **kw)\n File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1141, in unwindGenerator\n return _inlineCallbacks(None, f(*args, **kwargs), Deferred())\n File "/usr/lib/pymodules/python2.7/ubuntu_sso/credentials.py", line 247, in _ping_url\n response = urllib2.urlopen(request)\n File "/usr/lib/python2.7/urllib2.py", line 126, in urlopen\n return _opener.open(url, data, timeout)\n File "/usr/lib/python2.7/urllib2.py", line 391, in open\n response = self._open(req, data)\n File "/usr/lib/python2.7/urllib2.py", line 409, in _open\n \'_open\', req)\n File "/usr/lib/python2.7/urllib2.py", line 369, in _call_chain\n result = func(*args)\n File "/usr/lib/python2.7/urllib2.py", line 1193, in https_open\n return self.do_open(httplib.HTTPSConnection, req)\n File "/usr/lib/python2.7/urllib2.py", line 1160, in do_open\n raise URLError(err)\nURLError: <urlopen error [Errno 110] Connection timed out>\n')}, signature=dbus.Signature('ss'))), kwargs {}.</pre>
The panel shows an error message: "loading the certificates failed" (+/- translation from German).
Zorin OS.

[Natalia Bidart (nataliabidart)]

Hello!

Would you please let me know if you are you behind a proxy? If so, would you please provide the proxy details? (type, auth, etc).

Thanks!

[Kalsan (info-kalsan)]

Yes, there is a proxy. It's the same for all ports (and I set it that way in the proxy page), no authentification required.
However, the problem also occurs from othe places where there's no proxy.

[Manuel de la Peña (mandel)]

@Kalsan,

By looking at the bug report you are using the gtk control panel which is deprecated and does not provide proxy support. May I have the following details:

OS Version: Oneiric, Precise etc..
Control panel version: ubuntuone-control-panel-gtk or ubuntuone-control-panel-qt
Proxy details:
    Type of auth
    Software: ISA, squid etc.. (if you know it)

If you want to have proxy support and you are not yet on P you will have to either update to the P Beta (which I know not everyone can do) or wait for the next release.

If you do update (or have a vm with P to test with) I would really appreciate to get input from your regarding this issue.

[Kalsan (info-kalsan)]

I'm sorry I'm not an expert in such things. I'm using the current version of Zorin OS: http://zorin-os.com/
I'd love to provide more infos, but I don't know how to proceed. How do I find out the details about:
 - Package versions
 - Proxy?
What do you mean with "P"?
Cheers,
Kalsan