[oneiric] Google Music Oops, we have a technical issue

[Trevor Greenwire]

Nuvola Player stopped working today. I use it with my Google Music account and every time I double-click a track I get this Google error:

OOPS, WE HAVE A TECHNICAL ISSUE
Please refresh this page in your browserto get back to listening to your music. If issues persist, make sure you have Flash enabled and working.

This does not happen when I play tracks from Google Music website. I thought it could be caused by the introduction of Google Play, but I don't know...

I'm using Nuvola Player 1.0.2 on Ubuntu 11.10 32-bit.

[Jiří Janoušek (fenryxo)]

Thanks for taking the time to report this bug. However, I need more information to investigate it further. Could you provide debug output? See http://projects.fenryxo.cz/Nuvola_Player/Report_bug/ for help.

[Trevor Greenwire (davdet)]

Here it is:

    Nuvola Info Welcome to Nuvola Player, version: 1.0.2
    Nuvola Info Report any issues/bugs you might find to https://bugs.launchpad.net/nuvola-player
    Nuvola Debug command: nuvolaplayer --debug
    Nuvola Debug Built with GLib DBus
    Nuvola Debug Built with libsoup cache
    Nuvola Debug Built with Unity Quick List
    Nuvola Debug Built with User scripts support
    Nuvola Debug Crash dialog disabled.
libfenryxo Debug No environment proxy settings.
    Nuvola Debug Valid 'sandbox_pattern = https?://(music\.google\.com/|accounts\.google(\.\w+)+/|(www\.)?google(\.\w+)+/accounts|accounts\.youtube\.com/accounts)' in /usr/share/nuvolaplayer/services/googlemusic/metadata.conf.
    Nuvola Debug Starting web interface for googlemusic: https://music.google.com/music/listen#Oi%20Polloi_ar
    Nuvola Debug New page request: URI: https://music.google.com/music/listen#Oi%20Polloi_ar, frame URI: null
    Nuvola Debug Unity Launcher Entry for nuvolaplayer.desktop
    Nuvola Debug Bus acquired: org.mpris.MediaPlayer2.nuvolaplayer, registering objects
    Nuvola Debug GNOME session appeared: org.gnome.SessionManager, :1.4
    Nuvola Debug Bus name acquired: org.mpris.MediaPlayer2.nuvolaplayer
    Nuvola Debug Action: view
    Nuvola Debug Action: options
    Nuvola Debug Action: help
    Nuvola Debug GNOME settings daemon appeared: org.gnome.SettingsDaemon, :1.7
    Nuvola Debug Sound menu appeared: com.canonical.indicators.sound, :1.78
    Nuvola Debug UbuntuSoundMenu: emmitting 'state_changed' with delay 1 second(s)
    Nuvola Debug Dock vanished: net.launchpad.DockManager
    Nuvola Debug Panel icon: Ubuntu Sound menu visible: true
    Nuvola Debug Installing service to the new window object
 <unknown> Debug NP_Initialize
 <unknown> Debug NP_Initialize succeeded
No bp log location saved, using default.
[000:001] Browser XEmbed support present: 1
[000:002] Browser toolkit is Gtk2.
[000:010] Using Gtk2 toolkit
ERROR: Invalid browser function table. Some functionality may be restricted.
[000:084] Warning(optionsfile.cc:47): Load: Could not open file, err=2
[000:084] No bp log location saved, using default.
[000:084] Browser XEmbed support present: 1
[000:084] Browser toolkit is Gtk2.
[000:084] Using Gtk2 toolkit
 <unknown> Debug NP_Initialize
 <unknown> Debug NP_Initialize succeeded
 <unknown> Debug NP_Initialize
 <unknown> Debug NP_Initialize succeeded
 <unknown> Debug NP_Initialize
 <unknown> Debug NP_Initialize succeeded
java version "1.6.0_23"
OpenJDK Runtime Environment (IcedTea6 1.11pre) (6b23~pre11-0ubuntu1.11.10.2)
OpenJDK Server VM (build 20.0-b11, mixed mode)
    Nuvola Debug Executing script /usr/share/nuvolaplayer/services/main.js
    Nuvola Debug Executing script /usr/share/nuvolaplayer/services/googlemusic/integration.js
    Nuvola Debug No user scripts enabled
    Nuvola Debug Actions changed: 128 → 129
libfenryxo Debug Starting new thread 'Update dock item'
    Nuvola Debug Nothing to update
    Nuvola Debug Playback state changed: none → paused
    Nuvola Debug Playback: paused
    Nuvola Debu...

[Jiří Janoušek (fenryxo)]

Did you try to purge cache and cookies?

[Trevor Greenwire (davdet)]

Today something different happens: when I run Nuvola Player its window remain blank and in the meantime a Firefox window is being opened on Google Music (now Google Play).

Here's the debug:

Nuvola Info Welcome to Nuvola Player, version: 1.0.2
    Nuvola Info Report any issues/bugs you might find to https://bugs.launchpad.net/nuvola-player
    Nuvola Debug command: nuvolaplayer --debug
    Nuvola Debug Built with GLib DBus
    Nuvola Debug Built with libsoup cache
    Nuvola Debug Built with Unity Quick List
    Nuvola Debug Built with User scripts support
    Nuvola Debug Crash dialog disabled.
libfenryxo Debug No environment proxy settings.
    Nuvola Debug Valid 'sandbox_pattern = https?://(music\.google\.com/|accounts\.google(\.\w+)+/|(www\.)?google(\.\w+)+/accounts|accounts\.youtube\.com/accounts)' in /usr/share/nuvolaplayer/services/googlemusic/metadata.conf.
    Nuvola Debug Starting web interface for googlemusic: https://music.google.com/music/listen
    Nuvola Debug New page request: URI: https://music.google.com/music/listen, frame URI: null
    Nuvola Debug Unity Launcher Entry for nuvolaplayer.desktop
    Nuvola Debug Bus acquired: org.mpris.MediaPlayer2.nuvolaplayer, registering objects
    Nuvola Debug GNOME session appeared: org.gnome.SessionManager, :1.2
    Nuvola Debug Bus name acquired: org.mpris.MediaPlayer2.nuvolaplayer
    Nuvola Debug Action: view
    Nuvola Debug Action: options
    Nuvola Debug Action: help
    Nuvola Debug GNOME settings daemon appeared: org.gnome.SettingsDaemon, :1.9
    Nuvola Debug Sound menu appeared: com.canonical.indicators.sound, :1.67
    Nuvola Debug UbuntuSoundMenu: emmitting 'state_changed' with delay 1 second(s)
    Nuvola Debug New page request: URI: https://play.google.com/music/listen, frame URI: null
libfenryxo Debug xdg-open https://play.google.com/music/listen
    Nuvola Debug Dock vanished: net.launchpad.DockManager
    Nuvola Debug Panel icon: Ubuntu Sound menu visible: true
No bp log location saved, using default.
[000:002] Browser XEmbed support present: 1
[000:002] Browser toolkit is Gtk2.
[000:002] Using Gtk2 toolkit
[000:008] Warning(clientchannel.cc:568): Unreadable or no port file. Could not initiate GoogleTalkPlugin connection
[000:009] Warning(clientchannel.cc:411): Could not initiate GoogleTalkPlugin connection
[000:009] GoogleTalkPlugin not running. Starting new process...
[000:009] Warning(optionsfile.cc:47): Load: Could not open file, err=2
[000:009] Warning(clientchannel.cc:538): Failed to get GoogleTalkPlugin path. Trying default.
[000:015] Started GoogleTalkPlugin, path=/opt/google/talkplugin/GoogleTalkPlugin
[000:015] Waiting for GoogleTalkPlugin to start...
[001:108] Attempting to connect to GoogleTalkPlugin...
[001:108] Read port file, port=52467
[001:775] Initiated connection to GoogleTalkPlugin
[001:780] Socket connection established
[001:780] ScheduleOnlineCheck: Online check in 5000ms
[001:876] Got cookie response, socket is authorized
[001:876] AUTHORIZED; socket handshake complete
[006:786] HandleOnlineCheck: Starting check
[006:786] HandleOnlineCheck: OK; current state: 3
NO...

[Jiří Janoušek (fenryxo)]

It's another bug #948760

I'm closing this bug report, because it cannot be verified because of the new bug. Feel free to reopen this ticket if you will get "Oops, we have a technical issue" again after the mentioned bug will be fixed.

[kai7osty (kai7osty-deactivatedaccount)]

Hello! im getting this bug too,
Im on ubuntu 12.04 32-bit, Nuvola Player 1.0.5

[Jiří Janoušek (fenryxo)]

Hi, this bug report is related to Ubuntu 11.10. For Ubuntu 12.04, see bug #971151