Applet chrashes while scanning with HP cm1415fmw

[Pete Schmi]

While scanning a color page via ADF the Applet crashes for an unknown reason.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: simple-scan 3.2.1-0ubuntu1~oneiric1
ProcVersionSignature: Ubuntu 3.0.0-16.28-generic 3.0.17
Uname: Linux 3.0.0-16-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Mon Feb 27 21:24:48 2012
DriverPackageVersions:
 libsane 1.0.22-2ubuntu2
 libsane-extras N/A
 hplip 3.11.7-1ubuntu3.1
 hpoj N/A
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Dell Inc. Dell System XPS L702X
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-16-generic root=UUID=7462918e-de62-41f0-ae6e-9521bfbf8429 ro quiet splash nomodeset vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/11/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A14
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 03RG89
dmi.board.vendor: Dell Inc.
dmi.board.version: FAB1
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA14:bd11/11/2011:svnDellInc.:pnDellSystemXPSL702X:pvr:rvnDellInc.:rn03RG89:rvrFAB1:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L702X
dmi.sys.vendor: Dell Inc.

[Michael Nagel (nailor)]

==============================================================
Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
==============================================================

[Launchpad Janitor (janitor)]

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]