Frozen of the PC when using bluetooth device

[Wojciech Bartłomiej Chojnacki]

Bluetooth doesn't work correctly on my system however it's works fine in Windows 7 on this same machine.

When I'm using it, it always crashes my computer. This happened many times just after (or moment later) when I send my files to a mobile phone or even when I only try to connect to it!

I tried to send files to another mobile phone, but the effect is the same. I also tried to use it on guest account, but it still doesn't work correctly - although I received something about 10% of the all sent files (on my account too), however after that my computer just frozen so imagine how much effort it costs to send all files.

If any other information is needed to find the solution of this problem, please contact with me.

Regards
~W. Chojnacki <aka Sky(Man)>

My PC:
    OS: Ubuntu 11.10 64-bit
    RAM: 3,9GiB MiB (DDR2)
    Processor: AMD Athlon(tm) 64 Processor 3500+

Informations from *sudo lspci -nn*
00:00.0 RAM memory [0500]: nVidia Corporation MCP55 Memory Controller [10de:0369] (rev a1)
00:01.0 ISA bridge [0601]: nVidia Corporation MCP55 LPC Bridge [10de:0363] (rev a2)
00:01.1 SMBus [0c05]: nVidia Corporation MCP55 SMBus [10de:0368] (rev a2)
00:01.2 RAM memory [0500]: nVidia Corporation MCP55 Memory Controller [10de:036a] (rev a2)
00:02.0 USB Controller [0c03]: nVidia Corporation MCP55 USB Controller [10de:036c] (rev a1)
00:02.1 USB Controller [0c03]: nVidia Corporation MCP55 USB Controller [10de:036d] (rev a2)
00:04.0 IDE interface [0101]: nVidia Corporation MCP55 IDE [10de:036e] (rev a1)
00:05.0 IDE interface [0101]: nVidia Corporation MCP55 SATA Controller [10de:037f] (rev a2)
00:05.1 IDE interface [0101]: nVidia Corporation MCP55 SATA Controller [10de:037f] (rev a2)
00:06.0 PCI bridge [0604]: nVidia Corporation MCP55 PCI bridge [10de:0370] (rev a2)
00:06.1 Audio device [0403]: nVidia Corporation MCP55 High Definition Audio [10de:0371] (rev a2)
00:08.0 Bridge [0680]: nVidia Corporation MCP55 Ethernet [10de:0373] (rev a2)
00:0f.0 PCI bridge [0604]: nVidia Corporation MCP55 PCI Express bridge [10de:0377] (rev a2)
00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration [1022:1100]
00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map [1022:1101]
00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller [1022:1102]
00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control [1022:1103]
01:07.0 Ethernet controller [0200]: D-Link System Inc RTL8139 Ethernet [1186:1300] (rev 10)
01:0a.0 FireWire (IEEE 1394) [0c00]: Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link) [104c:8024]
02:00.0 VGA compatible controller [0300]: nVidia Corporation G73 [GeForce 7300 GT] [10de:0393] (rev a1)

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/935862/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Wojciech Bartłomiej Chojnacki (skyman)]

Also informations from *lsusb* (last one is bluetooth device)
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 001 Device 003: ID 03f0:8711 Hewlett-Packard
    Bus 002 Device 002: ID 1241:1603 Belkin Keyboard
    Bus 002 Device 003: ID 046d:c52f Logitech, Inc. Wireless Mouse M305
    Bus 002 Device 004: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)

and from *lspci*
00:00.0 RAM memory: nVidia Corporation MCP55 Memory Controller (rev a1)
00:01.0 ISA bridge: nVidia Corporation MCP55 LPC Bridge (rev a2)
00:01.1 SMBus: nVidia Corporation MCP55 SMBus (rev a2)
00:01.2 RAM memory: nVidia Corporation MCP55 Memory Controller (rev a2)
00:02.0 USB Controller: nVidia Corporation MCP55 USB Controller (rev a1)
00:02.1 USB Controller: nVidia Corporation MCP55 USB Controller (rev a2)
00:04.0 IDE interface: nVidia Corporation MCP55 IDE (rev a1)
00:05.0 IDE interface: nVidia Corporation MCP55 SATA Controller (rev a2)
00:05.1 IDE interface: nVidia Corporation MCP55 SATA Controller (rev a2)
00:06.0 PCI bridge: nVidia Corporation MCP55 PCI bridge (rev a2)
00:06.1 Audio device: nVidia Corporation MCP55 High Definition Audio (rev a2)
00:08.0 Bridge: nVidia Corporation MCP55 Ethernet (rev a2)
00:0f.0 PCI bridge: nVidia Corporation MCP55 PCI Express bridge (rev a2)
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:07.0 Ethernet controller: D-Link System Inc RTL8139 Ethernet (rev 10)
01:0a.0 FireWire (IEEE 1394): Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link)
02:00.0 VGA compatible controller: nVidia Corporation G73 [GeForce 7300 GT] (rev a1)

[Fabio Marconi (fabiomarconi)]

Hello Wojciech
Can you please reproduce the bug, then attach here, using the button below 'Add attachment or patch' the files:
/var/log/kern.log
/var/log/syslog
/var/log/dmesg
Thanks
Fabio
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

[Wojciech Bartłomiej Chojnacki (skyman)]

A chronological description of the performed steps:
1. Connect bluetooth device to PC.
2. Send 1 file (image) to phone (SUCCESS). Everything seems good for now.
3. Send another file (image) to phone (FAILURE). Desktop and all windows just freeze (don't respond to any action), however I still can move my mouse.
4. Manual reset.
5. Send 1 file from phone to PC (FAILURE). Desktop, all windows and mouse just freeze and I can't do anything.
6. Manual reset.
7. On PC select "Add device" from bluetooth app indicator (FAILURE). After few seconds the problem described in 5. .
8. Manual reset.

It seems that just after moment some bluetooth driver causes O.S. freeze. On Win7 works fine.
If you find any solution I would like to hear about it.

Regeards ~Sky

[Fabio Marconi (fabiomarconi)]

fROM SYSLOG:
Feb 23 14:49:03 sky-desktop NetworkManager[1149]: <warn> bluez error getting default adapter: No such adapter
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

[Fabio Marconi (fabiomarconi)]

Assigned to bluez for a better triage

[Wojciech Bartłomiej Chojnacki (skyman)]

At askubuntu.com, where I first reported my problem, user Peter said that he has this same problem.
http://askubuntu.com/questions/83798/multiple-bluetooth-problems-when-connected
He also added some information that I pasting below:

Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub [8086:27a0] (rev 03)
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03)
00:02.1 Display controller [0380]: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller [8086:27a6] (rev 03)
00:1b.0 Audio device [0403]: Intel Corporation N10/ICH 7 Family High Definition Audio Controller [8086:27d8] (rev 02)
00:1c.0 PCI bridge [0604]: Intel Corporation N10/ICH 7 Family PCI Express Port 1 [8086:27d0] (rev 02)
00:1c.1 PCI bridge [0604]: Intel Corporation N10/ICH 7 Family PCI Express Port 2 [8086:27d2] (rev 02)
00:1c.2 PCI bridge [0604]: Intel Corporation N10/ICH 7 Family PCI Express Port 3 [8086:27d4] (rev 02)
00:1d.0 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #1 [8086:27c8] (rev 02)
00:1d.1 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 [8086:27c9] (rev 02)
00:1d.2 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 [8086:27ca] (rev 02)
00:1d.3 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 [8086:27cb] (rev 02)
00:1d.7 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB2 EHCI Controller [8086:27cc] (rev 02)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev e2)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801GBM (ICH7-M) LPC Interface Bridge [8086:27b9] (rev 02)
00:1f.2 IDE interface [0101]: Intel Corporation 82801GBM/GHM (ICH7 Family) SATA IDE Controller [8086:27c4] (rev 02)
00:1f.3 SMBus [0c05]: Intel Corporation N10/ICH 7 Family SMBus Controller [8086:27da] (rev 02)
05:00.0 Network controller [0280]: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection [8086:4222] (rev 02)
07:06.0 CardBus bridge [0607]: Texas Instruments PCIxx12 Cardbus Controller [104c:8039]
07:06.1 FireWire (IEEE 1394) [0c00]: Texas Instruments PCIxx12 OHCI Compliant IEEE 1394 Host Controller [104c:803a]
07:06.2 Mass storage controller [0180]: Texas Instruments 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD) [104c:803b]
07:06.3 SD Host controller [0805]: Texas Instruments PCIxx12 SDA Standard Compliant SD Host Controller [104c:803c]
07:08.0 Ethernet controller [0200]: Intel Corporation PRO/100 VE Network Connection [8086:1092] (rev 02)

[Wojciech Bartłomiej Chojnacki (skyman)]

On Ubuntu 12.04 (final beta) is even worse. After trying to connect to my phone, computer is freezes and the screen starts to blinking for a brief moment. It looks like the X-window server is closing, because window frames are rapidly disappearing and then I see only black screen. However the computer is still running and I don't see shutdown screen.

Please, try to fix this f*cking and annoying bug.

Additional information:
lsb_release -rd
Description: Ubuntu precise (development branch)
Release: 12.04

apt-cache policy bluez
bluez:
  Zainstalowana: 4.98-2ubuntu7
  Kandydująca: 4.98-2ubuntu7
  Tabela wersji:
 *** 4.98-2ubuntu7 0
        500 http://pl.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages
        100 /var/lib/dpkg/status

[Mathieu Trudel-Lapierre (cyphermox)]

There are other errors in syslog:
Feb 23 14:46:09 sky-desktop kernel: [ 185.097149] Valid eCryptfs headers not found in file header region or xattr region
Feb 23 14:46:09 sky-desktop kernel: [ 185.097159] Either the lower file is not in a valid eCryptfs format, or the key could not be retrieved. Plaintext passthrough mode is not enabled; returning -EIO

I think this might be due to an issue in ecryptfs triggered when the file is received.

The best thing to do would be to test this on 12.04 using a LiveCD and see if the issue can be reproduced there.

[Wojciech Bartłomiej Chojnacki (skyman)]

On LiveCD (which was booted from pendrive) after trying to add device (my mobile phone Nokia N73), the screen became blank for a while and then i saw command-line interface - it looked like the whole Unity shell immediately closed.

I still don't understand why it's not working.
Damn it.

[Wojciech Bartłomiej Chojnacki (skyman)]

I forgot to say that when I saw CLI, PC seemed to be frozen, because there were no new informations and I can't enter any command.

[Wojciech Bartłomiej Chojnacki (skyman)]

I tested this bluetooth device on my school's computer and result was identical – when I tried to sent something it causes computer frozen. However on this same machine, but under Windows 7 everything was fine. I will upload logs here.

[Wojciech Bartłomiej Chojnacki (skyman)]

Informations from: sudo lspci -nn

00:00.0 Host bridge [0600]: Intel Corporation 82945G/GZ/P/PL Memory Controller Hub [8086:2770] (rev 02)
00:02.0 VGA compatible controller [0300]: Intel Corporation 82945G/GZ Integrated Graphics Controller [8086:2772] (rev 02)
00:1b.0 Audio device [0403]: Intel Corporation N10/ICH 7 Family High Definition Audio Controller [8086:27d8] (rev 01)
00:1c.0 PCI bridge [0604]: Intel Corporation N10/ICH 7 Family PCI Express Port 1 [8086:27d0] (rev 01)
00:1c.1 PCI bridge [0604]: Intel Corporation N10/ICH 7 Family PCI Express Port 2 [8086:27d2] (rev 01)
00:1d.0 USB controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #1 [8086:27c8] (rev 01)
00:1d.1 USB controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 [8086:27c9] (rev 01)
00:1d.2 USB controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 [8086:27ca] (rev 01)
00:1d.3 USB controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 [8086:27cb] (rev 01)
00:1d.7 USB controller [0c03]: Intel Corporation N10/ICH 7 Family USB2 EHCI Controller [8086:27cc] (rev 01)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev e1)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Bridge [8086:27b8] (rev 01)
00:1f.2 IDE interface [0101]: Intel Corporation N10/ICH7 Family SATA Controller [IDE mode] [8086:27c0] (rev 01)
00:1f.3 SMBus [0c05]: Intel Corporation N10/ICH 7 Family SMBus Controller [8086:27da] (rev 01)
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 02)
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ [10ec:8139] (rev 10)

[Wojciech Bartłomiej Chojnacki (skyman)]

Also informations from: lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)

and from: sudo lspci
00:00.0 Host bridge: Intel Corporation 82945G/GZ/P/PL Memory Controller Hub (rev 02)
00:02.0 VGA compatible controller: Intel Corporation 82945G/GZ Integrated Graphics Controller (rev 02)
00:1b.0 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller (rev 01)
00:1c.0 PCI bridge: Intel Corporation N10/ICH 7 Family PCI Express Port 1 (rev 01)
00:1c.1 PCI bridge: Intel Corporation N10/ICH 7 Family PCI Express Port 2 (rev 01)
00:1d.0 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #1 (rev 01)
00:1d.1 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 (rev 01)
00:1d.2 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 (rev 01)
00:1d.3 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 (rev 01)
00:1d.7 USB controller: Intel Corporation N10/ICH 7 Family USB2 EHCI Controller (rev 01)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev e1)
00:1f.0 ISA bridge: Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Bridge (rev 01)
00:1f.2 IDE interface: Intel Corporation N10/ICH7 Family SATA Controller [IDE mode] (rev 01)
00:1f.3 SMBus: Intel Corporation N10/ICH 7 Family SMBus Controller (rev 01)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10)

[Wojciech Bartłomiej Chojnacki (skyman)]

I will try more testing on other computers. If you don't find solution, I'll send the bluetooth transmitter / receiver to Canonical, but someone have to give me its address.

[Wojciech Bartłomiej Chojnacki (skyman)]

Also, I noticed if I send files and it end with success, even then it will froze computer and moreover my launchers from launchbar were deleted and set to default! This is stability?!

[Wojciech Bartłomiej Chojnacki (skyman)]

* Also, I noticed if I send files and it end with success and I disconnect a bluetooth transmitter, even then it will froze computer after few seconds. Moreover my launchers from launchbar were deleted and set to default! This is stability?!

[Konrad Zapałowicz (kzapalowicz)]

This is reported against an old version of Ubuntu and many things has changed since then. Because of that we won't fix this issue however if this behavior repeats on a modern version please fill a bug report against it and we will take it from there.