driver hpijs 3.10 not print any hp d2660

[Mark Purcell]

http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=604951

From: ctineo <email address hidden>
To: Debian Bug Tracking System <email address hidden>
Subject: driver hpijs 3.10 not print any hp d2660
Date: Thu, 25 Nov 2010 13:11:38 -0430
Package: hpijs
Version: 3.10.6-1.1
Severity: important
Tags: d-i

HP Deskjet D2660 printer install by default the first time and assigned a
driver-hp-deskjet_d2600_series hpijs.ppd. When trying to print nothing happens
and not give any visible error message. Manually change the driver to hpcups
and if it works. Although Bad margins 1/4 inch at bottom and top.

-- System Information:
Debian Release: squeeze/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.33.3-geocad-6 (SMP w/2 CPU cores; PREEMPT)
Locale: LANG=es_VE.UTF-8, LC_CTYPE=es_VE.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages hpijs depends on:
ii libc6 2.11.2-7 Embedded GNU C Library: Shared lib
ii libdbus-1-3 1.2.24-3 simple interprocess messaging syst
ii libgcc1 1:4.4.5-8 GCC support library
ii libhpmud0 3.10.6-1.1 HP Multi-Point Transport Driver (h
ii libjpeg62 6b1-1 The Independent JPEG Group's JPEG
ii libssl0.9.8 0.9.8o-3 SSL shared libraries
ii libstdc++6 4.4.5-8 The GNU Standard C++ Library v3

Versions of packages hpijs recommends:
ii cups 1.4.4-7 Common UNIX Printing System(tm) -
ii cups-client 1.4.4-7 Common UNIX Printing System(tm) -
ii cups-ppdc [cupsddk] 1.4.4-7 Common UNIX Printing System(tm) -
ii foomatic-filters 4.0.5-6 OpenPrinting printer support - fil
ii ghostscript 8.71~dfsg2-6 The GPL Ghostscript PostScript/PDF

Versions of packages hpijs suggests:
ii hpijs-ppds 3.10.6-1.1 HP Linux Printing and Imaging - HP
ii hplip 3.10.6-1.1 HP Linux Printing and Imaging Syst
pn hplip-doc <none> (no description available)

-- no debconf information

Message #10 received at <email address hidden> (full text, mbox):

From: Pedro R <email address hidden>
To: Debian Bug Tracking System <email address hidden>
Subject: Re: I have the same problem
Date: Sun, 28 Nov 2010 22:49:46 +0000
Package: hplip
Version: 3.10.6-1.1
Severity: normal

Hi,

I have the exact same problem. I have a Deskjet D2660 and the default driver
does nothing, although the dialogues say the printing finished correctly.

After changing to the hpjis driver all it outputs is a blank page. It still
makes the noise and movements as if it was printing something, but then the
page comes out blank.

-- System Information:
Debian Release: squeeze/sid
  APT prefers testing
  APT policy: (700, 'testing'), (650, 'unstable'), (600, 'experimental'), (500, 'testing-proposed-updates')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.36.1-toi+ (SMP w/2 CPU cores; PREEMPT)
Locale: LANG=en_GB.UTF-8, LC_CTYPE=en_GB.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages hplip depends on:
ii adduser 3.112 add and remove users and groups
ii coreutils 8.5-1 GNU core utilities
ii cups 1.4.4-7 Common UNIX Printing System(tm) -
ii cups-client 1.4.4-7 Common UNIX Printing System(tm) -
ii hplip-cups 3.10.6-1.1 HP Linux Printing and Imaging - CU
ii hplip-data 3.10.6-1.1 HP Linux Printing and Imaging - da
ii libc6 2.11.2-7 Embedded GNU C Library: Shared lib
ii libcups2 1.4.4-7 Common UNIX Printing System(tm) -
ii libdbus-1-3 1.2.24-3 simple interprocess messaging syst
ii libhpmud0 3.10.6-1.1 HP Multi-Point Transport Driver (h
ii libsane 1.0.21-7 API library for scanners
ii libsane-hpaio 3.10.6-1.1 HP SANE backend for multi-function
ii libssl0.9.8 0.9.8o-3 SSL shared libraries
ii lsb-base 3.2-23.1 Linux Standard Base 3.2 init scrip
ii policykit-1 0.96-4 framework for managing administrat
ii python 2.6.6-3+squeeze1 interactive high-level object-orie
ii python-dbus 0.83.1-1 simple interprocess messaging syst
ii python-imaging 1.1.7-2 Python Imaging Library
ii python-pexpect 2.3-1 Python module for automating inter
ii python-support 1.0.10 automated rebuilding support for P

Versions of packages hplip recommends:
pn avahi-daemon <none> (no description available)
ii sane-utils 1.0.21-7 API library for scanners -- utilit

Versions of packages hplip suggests:
pn hplip-doc <none> (no description available)
ii hplip-gui 3.10.6-1.1 HP Linux Printing and Imaging - GU
pn kdeprint | gtklp | xpp <none> (no description available)
ii python-notify 0.1.1-2+b2 Python bindings for libnotify

-- no debconf information

[Sanjay Kumar (sanjay-kumar14)]

Hi,

Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html:
=> Reconfigure print queue with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below

    a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
          service cups restart

       => rm /tmp/*.out /tmp/*.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file and If issue is not resolved then please send following files
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing

    d) Please let me know the application used for testing.