Installer hangs when entering account information

[Martin Albisetti]

The installer seems to hang every time when trying to create the account, even after all the files have been copied over.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: ubiquity 2.9.18
ProcVersionSignature: Ubuntu 3.2.0-16.25-generic 3.2.6
Uname: Linux 3.2.0-16-generic x86_64
ApportVersion: 1.91-0ubuntu1
Architecture: amd64
CasperVersion: 1.304
Date: Wed Feb 15 18:50:22 2012
LiveMediaBuild: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120215)
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

[Brian Murray (brian-murray)]

Is this log from when the hang was occuring?

[Martin Albisetti (beuno)]

Yes, from the maching it occured.
I tried installing from ISOs from 4 different dates, going back to Dec, and they all failed the same way.
Finally, I installed from alternate and it worked fine.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Ursache Dogariu Daniel (danniel)]

I have the same issue with both the AMD64 and x86 versions. The installer gets stuck right after I click the "Continue" button on the "Who are you" (create account) dialog. It doesn't matter if I wait or not for the files to finish copying before I click "Continue".

[Ursache Dogariu Daniel (danniel)]

I tried again with the March 1st AMD64 disk image. After I enter the user details and click "Continue", Ubiquity keeps the CPU at 98% for a couple of minutes, and the memory usage keeps growing and growing. When I stopped the process Ubiquity was already using 2.4 GB of RAM (out of 3 GB available).

[Gary Weaver (garysweaver)]

Confirmed that locks up when hit continue after filling in "Who are you?" form in installer (installing with everything checked- extras and non-free). Affects both upgrade and new install (tried both). Just spins after continue is clicked and seems to stop copying files. Used http://cdimage.ubuntu.com/daily-live/current/precise-desktop-i386.iso 11:48 downloaded 16:48 UTC 2012-03-03.

[cornbread (corn13read)]

Same issue. Tried 3-9-12 image yesterday.

[cornbread (corn13read)]

Interesting. My hardware is also a lenovo. It's a Thinkpad E120

[Marcello Miccoli (marcello-miccoli)]

Same issue here. Tried with several daily builds over the last days. The installer hangs after filling in the "who are you" form, irrespective of the stage of the progress bar shown in the installer. My hardware is a Samsung netbook NB230.

[Michael G. Fronk (raghnallmordecai)]

I have had the same problem. I have tried with both the beta 1 and a few daily builds, including today's (12-03-13)
I am trying to install on a Asus Eee PC 1201N.
Looking at some other bugs, I think it may be related to Bug #909179
It looks like everyone that is having issues is on some type of notebook with a webcam.

[Martin Albisetti (beuno)]

FWIW, I have the same problem on an HP Mini 1100, even with the latest beta.
I've left it blank just for debugging this problem, so happy to do anything that's needed to shed some light.

[Michael G. Fronk (raghnallmordecai)]

OK, I got it to install by removing the web-cam plugin.

Before starting the installer, run the following command in a terminal:

sudo rm /usr/lib/ubiquity/plugins/ubi-webcam.py

This will prevent ubiquity from trying to load the webcam page to take your profile picture, but how I see it, I would much rather have an installed system than a webcam profile picture.

[Jo Vermeulen (jozilla)]

I can confirm that removing the ubi-webcam.py file, killing ubiquity, and running the installer again (copying all files over again), works for me. Had this issue on a Lenovo X121e (Intel version) with today's daily CD image (March 15).

[Stéphane Graber (stgraber)]

I'm unmarking as dupe of bug 909179 as I couldn't find any evidence of a webcam in Martin or Daniel's hardware listing.

Can you two confirm that these machines have webcams, that the problem still happen with a very recent daily (there was a webcam fix that landed yesterday) and that removing ubi-webcam.py fixes it for you?

[Süleyman Balıkçı (suleymanbalikci)]

I have tried several times to install 12.04. always stuck same point. I tried after removing the ubi-webcam.py, now installing system.... Samsung Notebook with built-in webcam...

[Martin Albisetti (beuno)]

Hi Stephane,
Both the laptops indeed have webcams. Can't currently try installing since, well, I have a running system on it :)

[Martin Albisetti (beuno)]

Tried this again (buckled up and wiped my installation), and it still hangs the same on my X120e

[Jo Vermeulen (jozilla)]

Cheese still hangs on my machine, but the webcam does work correctly. Just tried using gstreamer on the commandline, which gives me a window with the webcam stream:

$ gst-launch-0.10 v4l2src ! video/x-raw-yuv,width=640,height=480 ! ffmpegcolorspace ! xvimagesink

[Martin Albisetti (beuno)]

I can confirm that removing ubi-webcam.py and restarting ubiquity (by quitting and starting it up again from the desktop icon) installs fine.

[Jean-Baptiste Lallement (jibel)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 966294, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.