[HP Pavilion Notebook PC dv7-6100 Entertainment/CT] Triple head on Ubuntu 11.10 with AMD Radeon HD 6470M not working

[Theron Muller]

Triple head using the HDMI and VGA out with AMD Radeon HD 6470M is not working on Ubuntu 11.10. I can get either monitor to come on through either output extension but when trying to get both to work at the same time the graphics go crazy. Both displays are listed in GUI display manager--just don't come on as expected when changing display settings. The AMD Radeon HD 6470M System Info states graphics as Intel® Sandybridge Mobile while on AMD Radeon 5000M graphics are listed as Gallium 0.4 on AMD REDWOOD.

I can get triple head to work with AMD Radeon 5000M video adapter (same software setup) but the displays go crazy when starting a virtual machine or Skype.

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.tmp.unity.support.test.0:

ApportVersion: 2.13.1-0ubuntu1
Architecture: amd64
CasperVersion: 1.336ubuntu1
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:1659]
 Advanced Micro Devices, Inc. [AMD/ATI] Seymour [Radeon HD 6400M/7400M Series] [1002:6760] (rev ff) (prog-if ff)
LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140121)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
Package: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
PackageArchitecture: amd64
ProcKernelCmdLine: initrd=/casper/initrd.lz file=/cdrom/preseed/username.seed boot=casper quiet splash -- BOOT_IMAGE=/casper/vmlinuz.efi
ProcVersionSignature: Ubuntu 3.13.0-4.19-generic 3.13.0-rc8
Tags: trusty ubuntu reproducible compiz-0.9
Uname: Linux 3.13.0-4-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/20/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.1A
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1659
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 10.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr058E110000244710000620100:rvnHewlett-Packard:rn1659:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 058E110000244710000620100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.51-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.0.1-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.0.1-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.907-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu1
xserver.bootTime: Tue Jan 21 08:46:52 2014
xserver.configfile: default
xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 5533
 vendor AUO
xserver.version: 2:1.14.5-1ubuntu2

[Theron Muller (theron)]

Here's the error output when trying to get the laptop display to turn on:
The selected configuration for displays could not be applied

could not assign CRTCs to outputs:
Trying modes for CRTC 63
CRTC 63: trying mode 1600x900@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 1440x900@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 1360x768@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 1360x768@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 1152x864@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 1024x768@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 800x600@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 800x600@56Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 640x480@60Hz with output at 1440x900@0Hz (pass 0)
CRTC 63: trying mode 1600x900@60Hz with output at 1440x900@0Hz (pass 1)
CRTC 63: trying mode 1440x900@60Hz with output at 1440x900@0Hz (pass 1)
    could not assign CRTCs to outputs:
Trying modes for CRTC 63
CRTC 63: trying mode 1920x1080@60Hz with output at 1920x1080@60Hz (pass 0)
    output VGA1 does not have the same parameters as another cloned output:
existing mode = 70, new mode = 78
existing coordinates = (3840, 0), new coordinates = (1920, 0)
existing rotation = normal, new rotation = normal
CRTC 63: trying mode 1680x1050@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1600x900@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1280x1024@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1280x1024@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1280x960@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1366x768@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1152x864@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1024x768@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1024x768@70Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1024x768@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 832x624@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@72Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@56Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@73Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@67Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 720x400@70Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1920x1080@60Hz with output at 1920x1080@60Hz (pass 1)
    output VGA1 does not have the same parameters as another cloned output:
existing mode = 70, new mode = 78
existing coordinates = (3840, 0), new coordinates = (1920, 0)
existing rotation = normal, new rotation = normal
CRTC 63: trying mode 1680x1050@60Hz with output at 1920x1080@60Hz (pass 1)
CRTC 63: ...

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Theron Muller (theron)]

I wanted to update that I upgraded to 12.04 today and the problem persists. Output of error when trying to enable all three monitors in 12.04:
The selected configuration for displays could not be applied
could not assign CRTCs to outputs:
Trying modes for CRTC 63
CRTC 63: trying mode 1600x900@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 1440x900@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 1360x768@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 1360x768@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 1152x864@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 1024x768@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 800x600@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 800x600@56Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 640x480@60Hz with output at 1600x900@0Hz (pass 0)
CRTC 63: trying mode 1600x900@60Hz with output at 1600x900@0Hz (pass 1)
    could not assign CRTCs to outputs:
Trying modes for CRTC 63
CRTC 63: trying mode 1920x1080@60Hz with output at 1920x1080@60Hz (pass 0)
    output VGA1 does not have the same parameters as another cloned output:
existing mode = 69, new mode = 78
existing coordinates = (3840, 0), new coordinates = (1920, 0)
existing rotation = normal, new rotation = normal
CRTC 63: trying mode 1680x1050@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1600x900@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1280x1024@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1280x1024@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1280x960@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1366x768@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1152x864@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1024x768@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1024x768@70Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1024x768@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 832x624@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@72Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 800x600@56Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@73Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@75Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@67Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 640x480@60Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 720x400@70Hz with output at 1920x1080@60Hz (pass 0)
CRTC 63: trying mode 1920x1080@60Hz with output at 1920x1080@60Hz (pass 1)
    output VGA1 does not have the same parameters as another cloned output:
existing mode = 69, new mode = 78
existing coordinates = (3840, 0), new coordinates = (1920, 0)
existing rotation = normal, new rotation = normal
CRTC 63: trying mode 1680x1050@60Hz with output at 1920x1080@60Hz (pass 1)
CRTC 63: tryi...

[Matthias Jordan (matthiasjordan)]

I just got the problem in 12.10 for the first time. I have a dual-screen setup at a Radeon HD 2600XT (I know). My main screen is horizontal, the secondary screen is vertical. This setup did work in 12.04. In 12.10 my GNOME Shell opens with a grey decorationless window on the left (see attached downscaled screenshot). I can use a context menu to copy the text in it out and into an editor, which reveals a localized version of the messages other users get. The fun thing is: the screen setup is 100% working - resolution, aspect, everything. But I still get the annoying window - and closing it isn't easy because there are no window decorations.

[Theron Muller (theron)]

I wanted to add that this problem persists in Ubuntu 13.04.

[penalvch (penalvch)]

Theron Muller, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Theron Muller (theron)]

Christopher,
Thanks for your message. I had assumed this report had been forgotten about. The instability issues on the machine with the AMD Radeon 5000M have been resolved and the triple head setup is working perfectly on Ubuntu 13.10 (from a fresh install). The last time I checked, the machine with the AMD Radeon HD 6470M was still not handling triple head properly. The computer is with the manufacturer getting repaired right now, but is due to be returned before the end of January. Once I get it back, I can run the test you've requested and will report back here.

[Theron Muller (theron)]

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[Theron Muller (theron)]

Christopher,
Thanks for your reply. The model number is dv7-61, part number LM415AV. The description on the box is: HP IDS DSC 6490M/1GDuo dv7-61 Base NB PC.

If you need any additional information, please feel free to ask. I'm also happy to attempt to test potential fixes, but will likely need instructions on how to going about doing any testing.

[Theron Muller (theron)]

Thanks for your reply. The product number is the same as the part number, LM415AV.

[penalvch (penalvch)]

Theron Muller, could you please provide the hp.com support page associated with your exact laptop model?

[Theron Muller (theron)]

I purchased the laptop in Japan, so the support page is available from their Japanese site here: http://h10025.www1.hp.com/ewfrf/wc/product?product=5082217&lc=ja&cc=jp&dlc=ja&lang=ja&cc=jp I tried their other Asian English sites, but they didn't return any hits.

I'm happy to help with finding the information you need on the page if you let me know what you're looking for.

[penalvch (penalvch)]

Theron Muller, as per your https://launchpadlibrarian.net/162995275/BootDmesg.txt :
[ 0.161947] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
...
[ 5.777664] [drm] Wrong MCH_SSKPD value: 0x16040307
[ 5.777667] [drm] This can cause pipe underruns and display issues.
[ 5.777668] [drm] Please upgrade your BIOS to fix this.

As well, as per http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=ja&cc=jp&dlc=ja&sw_lang=&product=5082217#N1709, an update to your BIOS is available (F.1B). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Theron Muller (theron)]

Christopher,
Thanks for your information. I've looked into the BIOS upgrade options, and the only viable means seems to be to install Windows on the machine via the recovery disk and then upgrade the BIOS using the utility provided by HP. I don't have a spare SATA drive for this immediately available, so am going to have to wait to do this until I get one. That may take as long as two or three months. I'll report back once I've done that. I don't want to break an otherwise perfectly running machine by overwriting my current Ubuntu installation.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]