package cups 1.5.2-1 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1

[Leo Arias]

I've just upgraded my precise machine, and this error appeared on reboot.

ProblemType: Package
DistroRelease: Ubuntu 12.04
Package: cups 1.5.2-1
ProcVersionSignature: Ubuntu 3.2.0-12.21-generic 3.2.2
Uname: Linux 3.2.0-12-generic x86_64
ApportVersion: 1.91-0ubuntu1
Architecture: amd64
Date: Thu Feb 2 16:33:21 2012
ErrorMessage: subprocess installed post-installation script returned error exit status 1
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20111214)
Lpstat: device for HP-Photosmart-C4700-series: dnssd://Photosmart%20C4700%20series%20%5B937F3F%5D._pdl-datastream._tcp.local/
MachineType: Dell Inc. XPS M1330
Papersize: letter
PpdFiles: HP-Photosmart-C4700-series: HP Photosmart c4700 Series, hpcups 3.11.12
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-12-generic root=UUID=ef988ba7-3acc-48f6-a0e1-b7094fc9ed37 ro quiet splash vt.handoff=7
SourcePackage: cups
Title: package cups 1.5.2-1 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/08/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 0N6705
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd07/08/2008:svnDellInc.:pnXPSM1330:pvr:rvnDellInc.:rn0N6705:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: XPS M1330
dmi.sys.vendor: Dell Inc.

[Till Kamppeter (till-kamppeter)]

Please run the following command in a terminal window to check whether the CUPS daemon (scheduler) is running:

lpstat -r

If it is not running, try to start it manually:

sudo /usr/sbin/cupsd

Post the screen output here and also attach the file /var/log/cups/error_log.

[Leo Arias (elopio)]

elopio@tangamandapio:~$ lpstat -r
scheduler is running

[Till Kamppeter (till-kamppeter)]

Your cupsd seems to be normally running. The error during update seems to be an Upstart problem.

pitti, can you look into this? Thanks.

[Martin Pitt (pitti)]

Can you reproduce this with

  sudo apt-get install --reinstall cups

? If that does it, what does

  sudo stop cups
  sudo start cups

show? (Please copy the whole output in both cases).

If the latter still reproduces it, please do

  cd /tmp
  wget http://people.canonical.com/~pitti/tmp/cups.upstart.debug
  sudo cp cups.upstart.debug /etc/init/cups.conf
  sudo stop cups
  sudo start cups

and copy the whole output.

Thanks!

[Leo Arias (elopio)]

Thank you guys for your answers.

I did the reinstall and nothing wrong happened. I also rebooted because last time the error appeared after logging in. Things seem to work; I don't really know what that means.

pura vida.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.