dell 1100 laser printer worked in dapper but not in edgy or feisty

[photek]

Hi, i have a dell 1100 laser printer that used to work in ubuntu dapper without problems, using the samsung ml-1000 driver. The problem is since edgy the printer usb connection doesn't appear at all in the listing so i can't add it, and the previously added printer from dapper doesn't work anymore.

If i use foomatic it shows the connection but when installing the printer and trying to print test page, the printer appears as not connected.

Thanks in advance for your help.

Regards.

[photek (jccelaya)]

tito@tito:~$ uname -a
Linux tito 2.6.20-11-generic #2 SMP Thu Mar 15 03:43:56 UTC 2007 x86_64 GNU/Linux

Tell me if you need more details. I'm using feisty with all the latest updates.

[Pascal De Vuyst (pascal-devuyst)]

Thanks for your bug report, more information is needed.
Please provide the information described here: https://wiki.ubuntu.com/DebuggingPrintingProblems.

[photek (jccelaya)]

Here is the info you requested, take into account that i powered on the printer after booting the system, not before, as i'm not using it usually as it doesn't work. I say that for the message log in case you find it weird.

-------------------------------------------------------------------------------------------------------
tito@tito:~$ lsmod | grep usb
usblp 16768 0
usbhid 29088 0
hid 34048 1 usbhid
usbcore 154416 5 usblp,usbhid,ehci_hcd,ohci_hcd

-------------------------------------------------------------------------------------------------------
tito@tito:~$ tail -f /var/log/messages
Mar 20 10:49:45 localhost hpijs: WARNING: black pen has low ink
Mar 20 10:59:08 localhost kernel: [ 4688.812083] usb 1-3: new full speed USB device using ohci_hcd and address 10
Mar 20 10:59:09 localhost kernel: [ 4688.920017] usb 1-3: configuration #1 chosen from 1 choice
Mar 20 10:59:09 localhost kernel: [ 4688.924465] drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 10 if 0 alt 0 proto 2 vid 0x413C pid 0x5210
Mar 20 10:59:29 localhost kernel: [ 4708.046503] usb 2-5: new high speed USB device using ehci_hcd and address 10
Mar 20 10:59:29 localhost kernel: [ 4708.178775] usb 2-5: configuration #1 chosen from 1 choice
Mar 20 10:59:29 localhost kernel: [ 4708.178939] hub 2-5:1.0: USB hub found
Mar 20 10:59:29 localhost kernel: [ 4708.179125] hub 2-5:1.0: 4 ports detected
Mar 20 11:01:02 localhost kernel: [ 4774.581583] usb 1-3: USB disconnect, address 10
Mar 20 11:01:02 localhost kernel: [ 4774.581659] drivers/usb/class/usblp.c: usblp0: removed
Mar 20 11:02:27 localhost kernel: [ 4839.045319] usb 1-3: new full speed USB device using ohci_hcd and address 11
Mar 20 11:02:27 localhost kernel: [ 4839.260338] usb 1-3: configuration #1 chosen from 1 choice
Mar 20 11:02:27 localhost kernel: [ 4839.269268] drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 11 if 0 alt 0 proto 2 vid 0x413C pid 0x5210

-------------------------------------------------------------------------------------------------------
tito@tito:~$ lpinfo -v
network socket
network beh
network bluetooth
direct hp:/usb/officejet_5500_series?serial=MY418F12PM96
network http
network ipp
network lpd
direct hpfax:/usb/officejet_5500_series?serial=MY418F12PM96
file cups-pdf:/
network smb

[photek (jccelaya)]

printingbuginfo attached

[photek (jccelaya)]

I can't post cups error log as i'm not able to use foomatic-gui, it doesn't boot, and that was the only interface that allowed me to add the printer (i deleted it as it didn't work even if detected). I'll try if rebooting does the trick.

[photek (jccelaya)]

well, even rebooting foomatic-gui doesn't start, it asks me for the admin password but nothing appears. Let me know if i can help you in any other way.

Thanks in advance for your help.

Regards.

[Till Kamppeter (till-kamppeter)]

Can you please post the output of the commands

ls -l /usr/share/cups/backend
sudo usb_printerid /dev/usblp0
sudo usb_printerid /dev/usblp1
grep -A4 cupsys/backend /var/cache/debconf/config.dat
ls -l /dev/usblp*

and the file

/proc/bus/usb/devices

[photek (jccelaya)]

Here we go:

---------------------------------------------------------------
tito@tito:~$ ls -l /usr/share/cups/backend
ls: /usr/share/cups/backend: No existe el fichero ó directorio<-- This means file not found.
---------------------------------------------------------------
tito@tito:~$ sudo usb_printerid /dev/usblp0
GET_DEVICE_ID string:
MFG:Dell;CMD:GDI;MDL:Laser Printer 1100;CLS:PRINTER;MODE:GDI;STATUS:IDLE;
---------------------------------------------------------------
tito@tito:~$ sudo usb_printerid /dev/usblp1
GET_DEVICE_ID string:
MFG:hp;MDL:officejet 5500 series;CMD:LDL,MLC,PML,DYN;CLS:PRINTER;1284.4DL:4d,4e,1;SN:MY418F12PM96;S:0380008000020020002c14d0000c2500043;Z:007;
---------------------------------------------------------------
tito@tito:~$ grep -A4 cupsys/backend /var/cache/debconf/config.dat
Name: cupsys/backend
Template: cupsys/backend
Value: ipp, lpd, parallel, socket, usb
Owners: cupsys
Flags: seen
---------------------------------------------------------------
tito@tito:~$ ls -l /dev/usblp*
crw-rw---- 1 root root 180, 0 2007-03-20 11:21 /dev/usblp0
crw-rw---- 1 root root 180, 1 2007-03-20 11:21 /dev/usblp1
---------------------------------------------------------------

[photek (jccelaya)]

For some reason i can't attach the devices file

[photek (jccelaya)]

devices files attached.

[photek (jccelaya)]

By the way, many dell printers are samsung printers repackaged. The Dell 1100 is a Samsung ML-1600, the Dell 1110 is the Samsung ML-1610, etc. Maybe the issue is affecting Samsung printers too.

[Till Kamppeter (till-kamppeter)]

/usr/share/cups/backend was wrong, I meant

ls -l /usr/lib/cups/backend

Can you post the output of this command?

The ownerships of your /dev/usblp* device files are wrong, the group must be "lp". This affects only the Dell, as the HP is connected via HP's special CUPS backend which does not use the /dev/usblp* device files.

This looks like a problem in UDEV.

[photek (jccelaya)]

Here we go:

tito@tito:~$ ls -l /usr/lib/cups/backend
total 240
-rwxr-xr-x 1 root root 7200 2007-03-14 13:57 beh
-rwxr-xr-x 1 root root 12536 2007-02-19 13:41 bluetooth
-rwxr-xr-x 1 root root 15360 2007-03-07 16:13 canon
-rwsr-xr-- 1 root lp 25664 2007-03-02 16:58 cups-pdf
-rwxr-xr-x 1 root root 15352 2007-03-07 16:13 epson
-rwxr-xr-x 1 root root 27832 2007-02-20 21:22 hp
-rwxr-xr-x 1 root root 7612 2007-02-20 21:21 hpfax
-rwxr-xr-x 3 root root 25560 2007-03-15 02:47 http
-rwxr-xr-x 3 root root 25560 2007-03-15 02:47 ipp
-rwsr-xr-- 2 root lp 20464 2007-03-15 02:47 lpd
-rwxr-xr-x 2 root root 15240 2007-03-15 02:47 parallel
lrwxrwxrwx 1 root root 21 2007-03-04 19:14 smb -> ../../../bin/smbspool
-rwxr-xr-x 2 root root 12096 2007-03-15 02:47 socket
-rwxr-xr-x 2 root root 15936 2007-03-15 02:47 usb

So if i change onwership manually (chown...) from root to lp it should work? or it's something that has to be done from udev?

Regards.

[Scott James Remnant (Canonical) (canonical-scott)]

Please attach /var/log/udev

[photek (jccelaya)]

sure, here it is. I just powered the printer on again as it was powered off because it doesn't work. powered on when the computer was already working, don't know if it matters.

[Scott James Remnant (Canonical) (canonical-scott)]

Could you run the following with the printer plugged in, and provide the output

   sudo udevtest /class/usb/lp0

[photek (jccelaya)]

Hi, with the latest batch of updates i plugged in the printer, it was detected and i could add it as Dell Laser with the gdi driver. And it works!

Here is the output of the command anyway:

tito@tito:~$ sudo udevtest /class/usb/lp0
Password:
parse_file: reading '/etc/udev/rules.d/00-init.rules' as rules file
parse_file: reading '/etc/udev/rules.d/05-options.rules' as rules file
parse_file: reading '/etc/udev/rules.d/20-names.rules' as rules file
parse_file: reading '/etc/udev/rules.d/25-dmsetup.rules' as rules file
parse_file: reading '/etc/udev/rules.d/25-iftab.rules' as rules file
parse_file: reading '/etc/udev/rules.d/30-cdrom_id.rules' as rules file
parse_file: reading '/etc/udev/rules.d/40-permissions.rules' as rules file
parse_file: reading '/etc/udev/rules.d/45-hplip.rules' as rules file
parse_file: reading '/etc/udev/rules.d/45-libgphoto2.rules' as rules file
parse_file: reading '/etc/udev/rules.d/45-libnjb.rules' as rules file
parse_file: reading '/etc/udev/rules.d/45-libsane.rules' as rules file
parse_file: reading '/etc/udev/rules.d/50-xserver-xorg-input-wacom.rules' as rules file
parse_file: reading '/etc/udev/rules.d/60-libpisock.rules' as rules file
parse_file: reading '/etc/udev/rules.d/60-symlinks.rules' as rules file
parse_file: reading '/etc/udev/rules.d/65-libmtp.rules' as rules file
parse_file: reading '/etc/udev/rules.d/65-persistent-input.rules' as rules file
parse_file: reading '/etc/udev/rules.d/65-persistent-storage.rules' as rules file
parse_file: reading '/etc/udev/rules.d/65-wacom.rules' as rules file
parse_file: reading '/etc/udev/rules.d/80-programs.rules' as rules file
parse_file: reading '/etc/udev/rules.d/85-alsa.rules' as rules file
parse_file: reading '/etc/udev/rules.d/85-brltty.rules' as rules file
parse_file: reading '/etc/udev/rules.d/85-hdparm.rules' as rules file
parse_file: reading '/etc/udev/rules.d/85-hplj10xx.rules' as rules file
parse_file: reading '/etc/udev/rules.d/85-hwclock.rules' as rules file
parse_file: reading '/etc/udev/rules.d/85-ifupdown.rules' as rules file
parse_file: reading '/etc/udev/rules.d/85-pcmcia.rules' as rules file
parse_file: reading '/etc/udev/rules.d/90-modprobe.rules' as rules file
parse_file: reading '/etc/udev/rules.d/95-hal.rules' as rules file
parse_file: reading '/etc/udev/rules.d/99-udevmonitor.rules' as rules file
This program is for debugging only, it does not run any program,
specified by a RUN key. It may show incorrect results, if rules
match against subsystem specfic kernel event variables.

main: looking at device '/class/usb/lp0' from subsystem 'usb'
udev_rules_get_name: rule applied, 'lp0' becomes 'usblp0'
run_program: 'check_ptp_camera 06/01/01'
run_program: '/lib/udev/check_ptp_camera' returned with status 1
udev_db_get_device: found a symlink as db file
udev_device_event: device '/class/usb/lp0' already in database, cleanup
udev_node_add: creating device node '/dev/usblp0', major = '180', minor = '0', mode = '0660', uid = '0', gid = '7'
main: run: 'socket:/org/freedesktop/hal/udev_event'
main: run: 'socket:/org/kernel/udev/monitor'
tito@tito:~$