cupsys: The computer hangs up while printing OO Writer documents that contain tables longer than 1 page.

[Debian Bug Importer]

Automatically imported from Debian bug report #277477 http://bugs.debian.org/277477

[Kenshi Muto (kmuto)]

severity 277477 important
tags 277477 moreinfo
thanks

At Wed, 20 Oct 2004 12:21:49 +0300,
Vadim Naboikin wrote:
> The computer hangs up while printing OO Writer documents that contain
> tables longer than 1 page.
>
> Reproduced in 100 % cases

I need more information.

1. I tried to create simple (multiple page) table, then print it.
   It works with PostScript driver.
   Could you send me problematic OOo file?

   And do you mean "table in just 1 page" is OK?

2. "Computer hang" sounds really bad. Can't you really do nothing?
   Isn't it just only 'heavy' load average?
   Could you trace by using 'top' or such a traffic applications?

3. Could you describe what's printer driver do you use?
   "Printer DeskJet 920C" is too few information for me.

Thanks,
--
Kenshi Muto
<email address hidden>

[Debian Bug Importer (debzilla)]

Automatically imported from Debian bug report #277477 http://bugs.debian.org/277477

[Debian Bug Importer (debzilla)]

Message-Id: <20041020092149.C938F112D35@clearwater>
Date: Wed, 20 Oct 2004 12:21:49 +0300
From: Vadim Naboikin <email address hidden>
To: Debian Bug Tracking System <email address hidden>
Subject: cupsys: The computer hangs up while printing OO Writer documents that
 contain tables longer than 1 page.

Package: cupsys
Version: 1.1.20final+rc1-9
Severity: critical
Justification: breaks the whole system

The computer hangs up while printing OO Writer documents that contain
tables longer than 1 page.

Reproduced in 100 % cases

-- System Information:
Debian Release: 3.1
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: i386 (i686)
Kernel: Linux 2.6.8-1-386
Locale: LANG=ru_RU.KOI8-R, LC_CTYPE=ru_RU.KOI8-R

Printer DeskJet 920C

Versions of packages cupsys depends on:
ii adduser 3.59 Add and remove users and groups
ii debconf 1.4.30.5 Debian configuration management sy
ii gs-esp 7.07.1-9 The Ghostscript PostScript interpr
ii libc6 2.3.2.ds1-16 GNU C Library: Shared libraries an
ii libcupsimage2 1.1.20final+rc1-6 Common UNIX Printing System(tm) -
ii libcupsys2-gnutls10 1.1.20final+rc1-9 Common UNIX Printing System(tm) -
ii libgcc1 1:3.4.1-4sarge1 GCC support library
ii libgnutls11 1.0.16-7 GNU TLS library - runtime library
ii libpam0g 0.76-22 Pluggable Authentication Modules l
ii libpaper1 1.1.14-0.4 Library for handling paper charact
ii libslp1 1.0.11-7 OpenSLP libraries
ii patch 2.5.9-2 Apply a diff file to an original
ii zlib1g 1:1.2.1.1-7 compression library - runtime

-- debconf information:
  cupsys/raw-print: true
  cupsys/backend: ipp, lpd, parallel, socket, usb

[Debian Bug Importer (debzilla)]

Message-Id: <email address hidden>
Date: Wed, 20 Oct 2004 19:19:25 +0900
From: Kenshi Muto <email address hidden>
To: Vadim Naboikin <email address hidden>
Cc: <email address hidden>, <email address hidden>
Subject: Re: Bug#277477: cupsys: The computer hangs up while printing OO Writer documents that
 contain tables longer than 1 page.

severity 277477 important
tags 277477 moreinfo
thanks

At Wed, 20 Oct 2004 12:21:49 +0300,
Vadim Naboikin wrote:
> The computer hangs up while printing OO Writer documents that contain
> tables longer than 1 page.
>
> Reproduced in 100 % cases

I need more information.

1. I tried to create simple (multiple page) table, then print it.
   It works with PostScript driver.
   Could you send me problematic OOo file?

   And do you mean "table in just 1 page" is OK?

2. "Computer hang" sounds really bad. Can't you really do nothing?
   Isn't it just only 'heavy' load average?
   Could you trace by using 'top' or such a traffic applications?

3. Could you describe what's printer driver do you use?
   "Printer DeskJet 920C" is too few information for me.

Thanks,
--
Kenshi Muto
<email address hidden>

[Kenshi Muto (kmuto)]

Hi,

At Wed, 20 Oct 2004 14:06:46 +0300,
Vadim wrote:
> > 1. I tried to create simple (multiple page) table, then print it.
> > It works with PostScript driver.
> > Could you send me problematic OOo file?
> I tried print to ps file - works fine, but when I try to print the resulting
> ps file, the same effect happens - it hangs up.
>
> Look in atachment. The attached file is just for test. The computer hangs up
> with any file having this structure.

I tried with HP ijs driver you pointed, but I couldn't see any problem...

> > 2. "Computer hang" sounds really bad. Can't you really do nothing?
> > Isn't it just only 'heavy' load average?
> > Could you trace by using 'top' or such a traffic applications?
> >
> No I can't. Computer hangs BADLY, only reset helps.

I suspect this looks kernel problem.
How to connect printer? USB? Pararell?

Could you check your /var/log/syslog*, /var/log/kern.log*, and /var/log/cups/error_log?
It's better if you can switch console and see messages by pushing
Ctrl+Alt+F1. (although you said your machine went hard hang up...)

Thanks,
--
Kenshi Muto
<email address hidden>

[Debian Bug Importer (debzilla)]

Message-Id: <email address hidden>
Date: Wed, 20 Oct 2004 21:38:28 +0900
From: Kenshi Muto <email address hidden>
To: Vadim <email address hidden>
Cc: <email address hidden>
Subject: Re: Bug#277477: cupsys: The computer hangs up while printing OO Writer documents that
 contain tables longer than 1 page.

Hi,

At Wed, 20 Oct 2004 14:06:46 +0300,
Vadim wrote:
> > 1. I tried to create simple (multiple page) table, then print it.
> > It works with PostScript driver.
> > Could you send me problematic OOo file?
> I tried print to ps file - works fine, but when I try to print the resulting
> ps file, the same effect happens - it hangs up.
>
> Look in atachment. The attached file is just for test. The computer hangs up
> with any file having this structure.

I tried with HP ijs driver you pointed, but I couldn't see any problem...

> > 2. "Computer hang" sounds really bad. Can't you really do nothing?
> > Isn't it just only 'heavy' load average?
> > Could you trace by using 'top' or such a traffic applications?
> >
> No I can't. Computer hangs BADLY, only reset helps.

I suspect this looks kernel problem.
How to connect printer? USB? Pararell?

Could you check your /var/log/syslog*, /var/log/kern.log*, and /var/log/cups/error_log?
It's better if you can switch console and see messages by pushing
Ctrl+Alt+F1. (although you said your machine went hard hang up...)

Thanks,
--
Kenshi Muto
<email address hidden>

[Kenshi Muto (kmuto)]

At Sat, 23 Oct 2004 11:53:23 +0300,
Vadim wrote:
> I replaced the motherboard and processon on my PC, and all my problems have
> gone!

Ohyeah :-)

> Sorry for keeping you busy - it seems the problem was in my broken hardware.

Thank you for your report.
I close this bug.

Thanks,
--
Kenshi Muto
<email address hidden>

[Debian Bug Importer (debzilla)]

Message-Id: <email address hidden>
Date: Sat, 23 Oct 2004 17:59:41 +0900
From: Kenshi Muto <email address hidden>
To: Vadim <email address hidden>
Cc: <email address hidden>
Subject: Re: Bug#277477: cupsys: The computer hangs up while printing OO Writer documents that
 contain tables longer than 1 page.

At Sat, 23 Oct 2004 11:53:23 +0300,
Vadim wrote:
> I replaced the motherboard and processon on my PC, and all my problems have
> gone!

Ohyeah :-)

> Sorry for keeping you busy - it seems the problem was in my broken hardware.

Thank you for your report.
I close this bug.

Thanks,
--
Kenshi Muto
<email address hidden>

[Matt Zimmerman (mdz)]

Turned out to be a hardware problem, closing