ARB team is never notified about app developer's comments on the 'Feedback' page
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Developer registration portal |
New
|
Undecided
|
Unassigned |
Bug Description
Since application is sent for review to the ARB team through MyApps portal, almost every action that is done in application's 'Feedback' tab is mailed to <email address hidden>. However, when a developer sends a comment, not a single mail goes to the ARB team.
This is a significant problem for apps that are in 'Needs Information' phase. An ARB member reverts the application to this phase, usually stating that it to be somehow differently packaged. Sometimes, the developers do not simply re-send a new package, but ask for help instead - by sending a comment in the Feedback page. The ARB team does not know about developer's question, and will not reply to it, and because 'Needs Information' apps are not displayed in the queue (https:/
An example is this app https:/
On the list (https:/
The ARB team should be notified about any action that is done on the 'Feedback' page, including developer comments, to avoid applications getting stuck in 'Needs Information' phase.
Also, when ARB members make comments on the Feedback page, we're not sure if the developer gets a notification message, or is able to see the messages.