My All In One printer will start to scan a photo but suddenly stop
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
simple-scan (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
Scanner will not go all the way and stop at the beggining of the job.
ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: simple-scan 3.2.1-0ubuntu1~
ProcVersionSign
Uname: Linux 3.0.0-15-generic x86_64
NonfreeKernelMo
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Mon Jan 30 01:12:03 2012
DriverPackageVe
libsane 1.0.22-2ubuntu2
libsane-extras N/A
hplip 3.11.7-1ubuntu3.1
hpoj N/A
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: System manufacturer System Product Name
ProcEnviron:
LC_CTYPE=C
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SimpleScanLog:
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/27/2006
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0501
dmi.board.name: P5WD2
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: System Product Name
dmi.product.
dmi.sys.vendor: System manufacturer
Hi there,
thank you for filing this bug and showing your interest in Simple Scan!
This seems to be a Hardware Issue, i.e. Simple Scan does not support
your scanner perfectly -- or possibly not at all.
Unfortunately such problems happen more often then they should, and while it
might indeed be a problem with Simple Scan, in our experience, most of the time
it is not.
This is why we prepared a check-list at [1] that will let you find out whether
or not it really is a problem with Simple Scan and what your options are in
either case.
Please read that list and tell us how you decided to proceed. I will set
this bug to "Incomplete", so a friendly robot will expire this bug in 60
days if you do not respond. However, we would really prefer to hear back
from you!
Best Regards
Michael
[1] https:/ /help.ubuntu. com/community/ SimpleScanHardw areIssues