My All In One printer will start to scan a photo but suddenly stop

Bug #923597 reported by edpa1960
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
simple-scan (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Scanner will not go all the way and stop at the beggining of the job.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: simple-scan 3.2.1-0ubuntu1~oneiric1
ProcVersionSignature: Ubuntu 3.0.0-15.26-generic 3.0.13
Uname: Linux 3.0.0-15-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Mon Jan 30 01:12:03 2012
DriverPackageVersions:
 libsane 1.0.22-2ubuntu2
 libsane-extras N/A
 hplip 3.11.7-1ubuntu3.1
 hpoj N/A
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: System manufacturer System Product Name
ProcEnviron:
 LC_CTYPE=C
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-15-generic root=UUID=92481b1e-0f70-4b8b-aea2-99f837aba397 ro quiet splash vt.handoff=7
SimpleScanLog:

SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/27/2006
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0501
dmi.board.name: P5WD2
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0501:bd03/27/2006:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WD2:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
edpa1960 (edrispadilla) wrote :
Revision history for this message
Michael Nagel (nailor) wrote :

Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support
your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it
might indeed be a problem with Simple Scan, in our experience, most of the time
it is not.
This is why we prepared a check-list at [1] that will let you find out whether
or not it really is a problem with Simple Scan and what your options are in
either case.

Please read that list and tell us how you decided to proceed. I will set
this bug to "Incomplete", so a friendly robot will expire this bug in 60
days if you do not respond. However, we would really prefer to hear back
from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues

Changed in simple-scan (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

Changed in simple-scan (Ubuntu):
status: Incomplete → Expired
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