Ubuntu

Got status code 401 while trying to backup

Bug #920036 reported by Donald Hoekstra on 2012-01-22

This bug report was converted into a question: question #244563: Got status code 401 while trying to backup.

This bug affects 16 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Invalid	Undecided	Unassigned

Bug Description

Got status code 401

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: firefox 9.0.1+build1-0ubuntu0.11.10.2
ProcVersionSignature: Ubuntu 3.0.0-15.25-generic 3.0.13
Uname: Linux 3.0.0-15-generic i686
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: donald 1603 F.... pulseaudio
BuildID: 20111228084953
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'NVidia'/'HDA NVidia at 0xfe024000 irq 22'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,103c2a34,00100001'
   Controls : 38
   Simple ctrls : 22
Channel: release
Date: Sun Jan 22 16:48:27 2012
ForcedLayersAccel: False
IfupdownConfig:
auto lo
iface lo inet loopback
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
IpRoute:
default via 192.168.2.1 dev eth0 proto static
169.254.0.0/16 dev eth0 scope link metric 1000
192.168.2.0/24 dev eth0 proto kernel scope link src 192.168.2.102 metric 1
192.168.2.0/24 dev wlan0 proto kernel scope link src 192.168.2.106 metric 2
Plugins:
Shockwave Flash - Lib=libflashplayer.so, Location=/usr/lib/flashplugin-installer
DivX® Web Player - Lib=libtotem-mully-plugin.so, Location=/usr/lib/mozilla/plugins
Windows Media Player Plug-in 10 (compatible; Totem) - Lib=libtotem-gmp-plugin.so, Location=/usr/lib/mozilla/plugins
QuickTime Plug-in 7.6.6 - Lib=libtotem-narrowspace-plugin.so, Location=/usr/lib/mozilla/plugins
VLC Multimedia Plugin (compatible Totem 3.0.1) - Lib=libtotem-cone-plugin.so, Location=/usr/lib/mozilla/plugins
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=9.0.1/20111228084953 (Running)
RfKill:
0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: Upgraded to oneiric on 2011-12-07 (46 days ago)
dmi.bios.date: 12/13/2006
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 3.10
dmi.board.name: NODUSM3
dmi.board.vendor: ASUSTek Computer INC.
dmi.board.version: 1.05
dmi.chassis.type: 3
dmi.chassis.version: 1111
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr3.10:bd12/13/2006:svnHPPavilion061:pnRK523AA-ABDt3657.de:pvr0nx0114RE101NODM300:rvnASUSTekComputerINC.:rnNODUSM3:rvr1.05:cvn:ct3:cvr1111:
dmi.product.name: RK523AA-ABD t3657.de
dmi.product.version: 0nx0114RE101NODM300
dmi.sys.vendor: HP Pavilion 061

Tags:

Revision history for this message

Donald Hoekstra (blitz69) wrote on 2012-01-22:

AlsaDevices.txt Edit (528 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (277 bytes, text/plain; charset="utf-8")
ArecordDevices.txt Edit (274 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (53.4 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (4.4 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (13.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (4.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
Extensions.txt Edit (232 bytes, text/plain; charset="utf-8")
IpAddr.txt Edit (836 bytes, text/plain; charset="utf-8")
IwConfig.txt Edit (507 bytes, text/plain; charset="utf-8")
Locales.txt Edit (273 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (15.0 KiB, text/plain; charset="utf-8")
PciMultimedia.txt Edit (590 bytes, text/plain; charset="utf-8")
PciNetwork.txt Edit (653 bytes, text/plain; charset="utf-8")
Prefs.txt Edit (758 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.4 KiB, text/plain; charset="utf-8")
PulseSinks.txt Edit (2.1 KiB, text/plain; charset="utf-8")
PulseSources.txt Edit (3.5 KiB, text/plain; charset="utf-8")
Themes.txt Edit (129 bytes, text/plain; charset="utf-8")
WifiSyslog.txt Edit (127.9 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2012-01-22

affects:

ubuntu → firefox (Ubuntu)

Chris Coulson (chrisccoulson) on 2012-01-22

affects:	firefox (Ubuntu) → ubuntu
tags:	added: needs-reassignment

Revision history for this message

Matt Fischer (mfisch) wrote on 2012-02-16:

Thanks for filing this bug and helping to make Ubuntu better. Before a developer can work on this bug we need some more information.

What tool were you using that gave you this error message?

Can you provide more details about what you were doing when you received the error, if you have steps to reproduce it, that will help.

Changed in ubuntu:
status:	New → Incomplete
status:	Incomplete → New
status:	New → Incomplete

Revision history for this message

João Antonio Santana (joaosantana) wrote on 2012-03-17:

@mfisch, I have this error too, when I try to backup to Ubuntu One with Deja-Dup.

When clicking on Backup button on Deja-Dup dialog, after some time preparing the backup, Deja-Dup returns this error message.

Revision history for this message

Marc Menghin (marcmenghin) wrote on 2012-04-21:

Same problem here on Ubuntu 12.04. normal backups to the file system work fine. Ubuntu One backups to the "default" folder (~/deja-dup/[computername]) seem to work as well.

I did set a directory inside the "Ubuntu One" folder (~/Ubuntu One/backups/deja-dup/[computername]) which then resulted in the "Code 401" error. Don't want my home folder to be cluttered with even more directories. Maybe it doesn't check for the entered folder already being inside an Ubuntu One folder? Would be nice if this error could give a bit more information.

As a solution for me I did select the "Local Folder" option and set the location to a folder inside the Ubuntu One directory. Problem with this is that it doesn't check for the Ubuntu One size limits and basically fills the directory till my harddrive is full. Otherwise it would delete old backups to free up space as soon as the Ubuntu One limits are reached.

Revision history for this message

Stephan Wissel (stw-linux) wrote on 2012-05-22:

Problem exists here on 12.04 with all the defaults. It starts working (telling "Uploading ..." to then fail with 401. Happens on 2 of my machines.

Revision history for this message

Slick (slick666) wrote on 2012-06-12:

I got the error when creating a freash backup,

Revision history for this message

Blue Boelter (blueaz) wrote on 2012-08-11:

I also have this problem. Running Ubuntu 11.10, with the latest version of Firefox, Nvidia graphics card. Somehow I've ended up with a 'deja-dup...' folder inside my Ubuntu One folder, plus a separate deja-dup...' folder beside Ubuntu One in my cloud folders.

I have Deja-Dup set to backup every week. It tries for a long time, then I get a little screen that simply says the backup failed, code 401. I have no idea how to fix this. Help...?

Revision history for this message

Teague Sterling (teaguesterling) wrote on 2012-08-17:

Download full text (3.4 KiB)

I also have this bug present in Ubuntu 12.04 when trying to create a fresh backup using Ubuntu's bundled Deja Dup backup system. The error only has occurred while attempting to upload to Ubuntu One, a backup to disk works fine.

This has happened consistently on about a half dozen attempts preventing me from making any backups to Ubuntu One. It occurs as blueaz describes: duplicity finishes creating the individual difftar files then Deja Dup reports a status of "Uploading...". This continues for a long time before the 401 error occurs. There is also a rather heavy amount of sustained out-gong network traffic at this point.

The last few lines of the console with the following command: DEJA_DUP_DEBUG=1 deja-dup --backup are:

DUPLICITY: DEBUG 1
DUPLICITY: . Comparing ('opt', 'sublime_text_2', 'sublime_plugin.pyc') and None

DUPLICITY: DEBUG 1
DUPLICITY: . Getting delta of (('opt', 'sublime_text_2', 'sublime_plugin.pyc') /opt/sublime_text_2/sublime_plugin.pyc reg) and None

DUPLICITY: INFO 4 'opt/sublime_text_2/sublime_plugin.pyc'
DUPLICITY: . A opt/sublime_text_2/sublime_plugin.pyc

DUPLICITY: DEBUG 1
DUPLICITY: . Selecting /opt/sublime_text_2/sublime_text

DUPLICITY: DEBUG 1
DUPLICITY: . Comparing ('opt', 'sublime_text_2', 'sublime_text') and None

DUPLICITY: DEBUG 1
DUPLICITY: . Getting delta of (('opt', 'sublime_text_2', 'sublime_text') /opt/sublime_text_2/sublime_text reg) and None

DUPLICITY: INFO 4 'opt/sublime_text_2/sublime_text'
DUPLICITY: . A opt/sublime_text_2/sublime_text

DUPLICITY: INFO 11
DUPLICITY: . AsyncScheduler: running task synchronously (asynchronicity disabled)

DUPLICITY: INFO 1
DUPLICITY: . Deleting /tmp/duplicity-qKDPIf-tempdir/mktemp-D5jjyh-123

DUPLICITY: DEBUG 1
DUPLICITY: . Forgetting temporary file /tmp/duplicity-qKDPIf-tempdir/mktemp-D5jjyh-123

DUPLICITY: INFO 13
DUPLICITY: . AsyncScheduler: task completed successfully

DUPLICITY: INFO 2 16400442390
DUPLICITY: . Processed volume 536

DUPLICITY: WARNING 1
DUPLICITY: . Attempt 1 failed: BackendException: Got status code 401

DUPLICITY: DEBUG 1
DUPLICITY: . Backtrace of previous error: Traceback (innermost last):
DUPLICITY: . File "/usr/lib/python2.7/dist-packages/duplicity/backend.py", line 311, in iterate
DUPLICITY: . return fn(*args, **kwargs)
DUPLICITY: . File "/usr/lib/python2.7/dist-packages/duplicity/backends/u1backend.py", line 188, in put
DUPLICITY: . self.handle_error(raise_errors, 'put', answer, source_path.name, remote_full)
DUPLICITY: . File "/usr/lib/python2.7/dist-packages/duplicity/backends/u1backend.py", line 154, in handle_error
DUPLICITY: . raise BackendException(msg)
DUPLICITY: . BackendException: Got status code 401
DUPLICITY: .

DUPLICITY: WARNING 1
DUPLICITY: . Attempt 2 failed: BackendException: Got status code 401