Crash during purchase - purchased music not available

[Michael Nelson]

I was in the process of purchasing Gotye's latest album, I'd proceeded to the checkout, my previously used credit card was selected already and I clicked continue. After a few seconds, Banshee crashed, and unfortunately couldn't collect debug info ("Your computer doesn't have enough memory available" - I've got a screenshot I can attach if it helps).

Restarting Banshee and clicking on the Ubuntu One Music Store doesn't show the album I've purchased in my downloads, nor is it in my basket.

I haven't checked my CC to see if the money was charged yet.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: banshee-extension-ubuntuonemusicstore 2.3.3-1ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-8.15-generic 3.2.0
Uname: Linux 3.2.0-8-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.90-0ubuntu2
Architecture: amd64
CheckboxSubmission: f26299558349e6bfa9a64225e1770925
CheckboxSystem: 669b662da410063cc918e0f60cf6cddf
Date: Fri Jan 20 10:55:15 2012
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100224.1)
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: banshee
UpgradeStatus: Upgraded to precise on 2012-01-16 (4 days ago)

[Chow Loong Jin (hyperair)]

On 20/01/2012 18:02, Michael Nelson wrote:
> Public bug reported:
>
> I was in the process of purchasing Gotye's latest album, I'd proceeded
> to the checkout, my previously used credit card was selected already and
> I clicked continue. After a few seconds, Banshee crashed, and
> unfortunately couldn't collect debug info ("Your computer doesn't have
> enough memory available" - I've got a screenshot I can attach if it
> helps).
>
> Restarting Banshee and clicking on the Ubuntu One Music Store doesn't
> show the album I've purchased in my downloads, nor is it in my basket.
>
> I haven't checked my CC to see if the money was charged yet.

If you haven't restarted Banshee, could you attach the contents of
~/.config/banshee-1/log please? Otherwise please attach it the next time this
happens (before restarting Banshee, or the log will be overridden).

  status incomplete

--
Kind regards,
Loong Jin

[Michael Nelson (michael.nelson)]

Unfortunately I'd already restarted to see if my purchase was there... I will retry the purchase and see if it happens again, and if so, attach the log.

[Michael Nelson (michael.nelson)]

Hrm, I retried the purchase and everything worked fine - good for me, bad for the bug report :/

[Chow Loong Jin (hyperair)]

On 20/01/2012 23:19, Michael Nelson wrote:
> Hrm, I retried the purchase and everything worked fine - good for me,
> bad for the bug report :/
>

Hmm, one of those bugs, eh. It happens. Please drop by and post the log file if
it happens again.

--
Kind regards,
Loong Jin

[Launchpad Janitor (janitor)]

[Expired for banshee (Ubuntu) because there has been no activity for 60 days.]