Cannot complete client registration in ubuntuone (there was a problem while retrieving the credentials)

[mareke]

http://askubuntu.com/questions/90825/cannot-complete-client-registration-in-ubuntuone

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: evince 3.2.1-1ubuntu4
ProcVersionSignature: Ubuntu 3.2.0-7.13-generic 3.2.0-rc7
Uname: Linux 3.2.0-7-generic x86_64
ApportVersion: 1.90-0ubuntu1
Architecture: amd64
Date: Thu Dec 29 11:42:41 2011
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20111228)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
UpgradeStatus: No upgrade log present (probably fresh install)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Patrick Dickey (pdickeybeta)]

I'm able to access the one.ubuntu.com website from the affected computer. Also, I have the computer linked through the Ubuntu Software Center (for file syncing between computers). But, when I try to log in through the Ubuntu One Control Panel, I get "The process did not finish successfully" in the sign-in window, and "There was a problem while retrieving the credentials" in the main window.

I've tried restarting numerous times. Also, this is a fresh installation of Ubuntu 12.04, and I performed sudo apt-get update && sudo apt-get dist-upgrade prior to trying. I've attached my controlpanel.log and credentials.log to this report also.

In the controlpanel.log, I have the following from when I try to sign in:

2012-01-01 01:43:08,906 - ubuntuone.controlpanel.gtk.gui - ERROR - on_credentials_error: args (<OverviewPanel object at 0x9cf4194 (ubuntuone+controlpanel+gui+gtk+gui+OverviewPanel at 0x92eedc0)>, <twisted.python.failure.Failure <class 'ubuntuone.platform.credentials.CredentialsError'>>), kwargs {}.
2012-01-01 01:43:35,676 - ubuntuone.controlpanel.gtk.gui - DEBUG - uri_hook: args (<gtk.Button object at 0x9cfb734 (GtkButton at 0x92f0c80)>, 'https://one.ubuntu.com/'), kwargs {}.

In the credentials.log, I have the following from when I try to sign in:

2012-01-01 01:43:08,840 - ubuntuone.credentials - DEBUG - Handling DBus signal for member: u'CredentialsError', app_name: dbus.String(u'Ubuntu One').
2012-01-01 01:43:08,840 - ubuntuone.credentials - INFO - u'CredentialsError'
2012-01-01 01:43:08,841 - ubuntuone.credentials - DEBUG - ref_count is 1, changing value to 0.
2012-01-01 01:43:08,841 - ubuntuone.credentials - DEBUG - Setting up timer with <built-in function timeout_add> (10000, <bound method CredentialsManagement.shutdown of <ubuntuone.platform.credentials.linux.CredentialsManagement at /credentials at 0x904bf0c>>).
2012-01-01 01:43:08,842 - ubuntuone.credentials - ERROR - CredentialsManagement: emitting CredentialsError with error_dict dbus.Dictionary({dbus.String(u'error_message'): dbus.String(u'Problem opening the ping_url'), dbus.String(u'detailed_error'): dbus.String(u'Traceback (most recent call last):\n File "/usr/lib/python2.7/dist-packages/ubuntu-sso-client/ubuntu_sso/credentials.py", line 116, in inner\n result = yield f(self, *a, **kw)\n File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1176, in unwindGenerator\n "caught returnValue being used in a non-generator" % (f,))\nTypeError: inlineCallbacks requires <function _ping_url at 0x90fb09c> to produce a generator; insteadcaught returnValue being used in a non-generator\n')}, signature=dbus.Signature('ss')).
2012-01-01 01:43:08,861 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <<class 'dbus.connection.SignalMatch'> at 9cb120c "type='signal',sender='com.ubuntuone.Credentials',path='/credentials',interface='com.ubuntuone.CredentialsManagement',member='CredentialsFound'" on conn <dbus._dbus.SessionBus (session) at 0xb732926c>>
2012-01-01 01:43:08,861 - ubuntuone.credentials - DEBUG - cleanup: removing signal match <<class 'dbus.connection.SignalMatch'> at 9cb11ac "type='signal',sender='com.ubuntuone.Credentials',path='/credenti...

[Patrick Dickey (pdickeybeta)]

Here are my two attachments (compressed into one file).
Patrick.

[Leo Arias (elopio)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 910163, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.