Firefox https broken in some cases

[Clive Darra]

Binary package hint: firefox

CRITICAL : CAN'T navigate to ANY https: sites !

Using Xubuntu 6.06 just run synaptic to upgrade to Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.10) Gecko/20070302 Ubuntu/dapper-security Firefox/1.5.0.10

Messed around with synaptic un/install mozilla/epihany/galeon & firefox/thunderbird 1.5.0.10 and messed around with creating/deleting profiles and gksu

BUT STILL DOESN'T WORK

Similar to 89023, 67148, 64911, 57923

[Alexander Sack (asac)]

On Wed, Mar 07, 2007 at 01:31:59PM -0000, osde.info wrote:
> Public bug reported:
>
> Binary package hint: firefox
>
> CRITICAL : CAN'T navigate to ANY https: sites !
>
> Using Xubuntu 6.06 just run synaptic to upgrade to Mozilla/5.0 (X11; U;
> Linux i686; en-US; rv:1.8.0.10) Gecko/20070302 Ubuntu/dapper-security
> Firefox/1.5.0.10
>
> Messed around with synaptic un/install mozilla/epihany/galeon &
> firefox/thunderbird 1.5.0.10 and messed around with creating/deleting
> profiles and gksu
>
> BUT STILL DOESN'T WORK
>

Please let me know which package versions you are using.

 - Alexander

[Clive Darra (osde8info)]

firefox (version 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.2) will be installed

[Clive Darra (osde8info)]

I have just completely uninstalled firefox, mozilla firefox and mozila thunderbird and reinstalled firefox

BUT I STILL GET

Unexpected response from server

Firefox doesn't know how to communicate with the server.
    * Check to make sure your system has the Personal Security Manager installed.
    * This might be due to a non-standard configuration on the server.

PS I was using a proxy server FINE with the old version of firefox

[Timo Aaltonen (tjaalton)]

not related to xorg

[Alexander Sack (asac)]

On Wed, Mar 07, 2007 at 02:35:29PM -0000, osde.info wrote:
> I have just completely uninstalled firefox, mozilla firefox and mozila
> thunderbird and reinstalled firefox
>
> BUT I STILL GET
>
>
> Unexpected response from server
>
> Firefox doesn't know how to communicate with the server.
> * Check to make sure your system has the Personal Security Manager installed.
> * This might be due to a non-standard configuration on the server.
>
>
> PS I was using a proxy server FINE with the old version of firefox

if you are sure that you have no old firefox instance running
(e.g. restarting your system) ... and you still get this, please give
me more information about the setup. e.g. what proxy server, any
extensions installed, etc.

Thanks

 - Alexander

[Clive Darra (osde8info)]

i have removed ALL firefox & mozilla's

we are using a private internal proxy server

[Clive Darra (osde8info)]

DIFFERENCES
between
firefox 1.5.0.10-0ubuntu0.6.06.1 WORKS !
and
firefox 1.5.0.10-0ubuntu0.6.06.2 DOESN'T WORK !

$aptitude show firefox
Package: firefox
Version: 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.1
...
Conflicts: mozilla-firefox (< 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.1)
Replaces: mozilla-firefox (< 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.1)
...

$aptitude show firefox
Package: firefox
Version: 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.2
...
Conflicts: mozilla-firefox (< 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.2)
Replaces: mozilla-firefox (< 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.2)
...

[Eric Heintzmann (eric-heintzmann)]

I can confirm this bug
Since latest security update in Dapper, I cannot anymore browse to any https sites !

I reinstalled firefox, firefox-gnome-support, libnspr4, libnss3 ( firefox 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.2 source), it solved partially the problem. Now some https sites are browsable, but some not.

See also:
http://ubuntuforums.org/showthread.php?p=2239540

[Clive Darra (osde8info)]

GREAT now 5 of us can't view HTTPS pages ! Could you cross reference this bug in the forum to save people creating dupicate bugs ? Are we all using proxy servers or is that another red herring ?

[Eric Heintzmann (eric-heintzmann)]

> Are we all using proxy servers or is that another red herring ?
In my case, I don't use any proxy (only direct connection).

[Alexander Sack (asac)]

On Thu, Mar 08, 2007 at 05:38:19PM -0000, Eric Heintzmann wrote:
> > Are we all using proxy servers or is that another red herring ?
> In my case, I don't use any proxy (only direct connection).
>

If some sites work for you, while other don't please post which and
how you open those urls? (e.g. from within thunderbird or by typing
them in url bar).

Thanks,

 - Alexander

[Alexander Sack (asac)]

we really need a testcase to fix this. I don't see anything like this happening here on dapper.

[Eric Heintzmann (eric-heintzmann)]

>If some sites work for you, while other don't please post which

Sites working (only after the reinstallation of firefox, firefox-gnome-support, libnspr4, libnss3)
https://www.fnac.com/account/logon/logon.asp
https://bv.ac-toulouse.fr/iprof/ServletIprof

Site that didn't work:
https://www.mgen.fr/index.php?id=adherent

>how you open those urls?
url bar, bookmarks and links in web page (but never from within thunderbird)

But my wife reports that after an update (one hour ago) now the problem is fixed.

[John Vivirito (gnomefreak)]

Assigning to me for now.

[John Vivirito (gnomefreak)]

Is anyone having this problem with firefox version 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.2
I am in dapper and all above sites work fine. If this is still an issue with the above version please post links that you get:
Firefox doesn't know how to communicate with the server.
    * Check to make sure your system has the Personal Security Manager installed.
    * This might be due to a non-standard configuration on the server.

[Olav Sandstå (olav)]

I get this problem too when trying to access sites using https. One example is http://www.gmail.com which redirects to https:...

I have had this problem for about a the last week after I upgraded to the latest version of Firefox 1.5 on my laptop. I also have a desktop machine which I upgraded yesterday. I had expected to get the same problem here after upgrading, but on this machine Firefox continued to work. These two machines should have approximately the same software installed. Both run Dapper and the only differences is that I have fewer packages installed on the desktop machine compared to my laptop.

[John Vivirito (gnomefreak)]

can everyone seeing this problem list the extentions you are using please, or try disabling them all and see if it works or try running firefox in safe mode using firefox -safe-mode (not sure if you need to use sudo but im thinking its best bet. Please report if it still happens running it that way what sites are a problem, i would like as many sites to try as possible.

[Olav Sandstå (olav)]

John, this was an excellent suggestion. The only extension I had installed was "QuickProxy". I am not normally running through a proxy, only from work. So the proxy was not involved when I saw this problem.

I tried disabling "QuickProxy" and now I am able to connect to the web pages that have given the error message for the last week. Then I enabled it again, and expected that the problem would re-appear. But it did not. So now everything seems like it works - even with QuickProxy.

[John Vivirito (gnomefreak)]

Olav Thank you for testing that for me. Im going to wait a while to see if everyone else can test this. I will attemp installing quickProxy and see if i can duplicate this issue. Have any websites i can use as tests? that were failing for you?

[Jerome Lacoste (jerome-lacoste)]

I had the same problem on my parents computer running Dapper. I couldn't access some https sites.

I fixed it doing:

apt-get install --reinstall firefox libnspr4 libnss3

Too bad I didn't spend more time troubleshooting, but I needed https to work... Even the launchpad URL for this issue I couldn't browse.

I have some more information though. I noticed that while the issue was there, no master certificates (authorities) would be listed under the tab that supposedly displays them in the preferences panel. Once fixed, the list of authorities appeared again.

Things I would advice if someone else encounters the issue, before applying the fix above:

- start firefox from the terminal when you still have the issue. Maybe it will print a warning/error here.

- try creating a new profile and see if the issue is also available.

- run
      ldd /usr/lib/firefox/firefox-bin
  before and after the reinstall, save and compare each results

- make a backup of the firefox libs (cp -ar /usr/lib/firefox ~/firefox-backup) before doing the apt-get thingy and compare it to the new install)

Hope that helps...

[Olav Sandstå (olav)]

Here are some websites I that I could not access while I had this problem:

Gmail:

   http://www.gmail.com (when redirecting to https://....)

This problem report:

   https://launchpad.net/bugs/90376

(I had to use Opera to add my first comment to this issue)

My net bank:

  https://www.skandiabanken.no/SKBSecure/Login/Login_1.aspx

Basically, I think all https locations failed for me.

[John Vivirito (gnomefreak)]

I am still unable to reproduce this bug.
Is this still an issue for anyone?

Can everyone seeing this problem list the extentions you are using please, or try disabling them all and see if it works or try running firefox in safe mode using firefox -safe-mode (not sure if you need to use sudo but im thinking its best bet. Please report if it still happens running it that way what sites are a problem, i would like as many sites to try as possible.

[Freddy Martinez (freddymartinez9)]

I can not reproduce this bug either.

[Bordiga Giacomo (gbordiga)]

I'm having a similar problem with firefox 2.0.0.2+1-0ubuntu1 in feisty x86_64 .

Browsing ssl encrypted sites is not working most of the times. I have to reload several times the same page to get it displayed: it's very strange.

When the page is not displayed i get this error page:

The connection was reset
The connection to the server was reset while the page was loading.
...

With -safe-mode i get the same problem.

[John Vivirito (gnomefreak)]

Assigning this back to the team since i still am unable to reproduce this bug in dapper, edgy, or feisty

[jpduyx (jpduyx)]

I experience the same problem.

authority certificates seems to be empty in my firefox, i thinkk that is not normal.

go to:
edit - preferences - advanced (tab: encryption) - view certificates - authorities

normally it is filled with certification authorities

maybe those certificates are needed to enable encryption.

Jean-Paul

[Timo Aaltonen (tjaalton)]

do you have ca-certificates installed?

[jpduyx (jpduyx)]

Yes, its installed

Maybe some background information, last week i did a dist-upgrade from
dapper to edgy. can that be part of the problem ?

Jean-Paul

--- Timo Aaltonen <email address hidden> wrote:

> do you have ca-certificates installed?
>
> --
> Firefox https broken in some cases
> https://launchpad.net/bugs/90376
>

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[Timo Aaltonen (tjaalton)]

as suggested in another comment, create a new profile with 'firefox -ProfileManager' and check if the certificates are there.

[Alexander Sack (asac)]

On Fri, Mar 30, 2007 at 09:29:35AM -0000, jpduyx wrote:
> I experience the same problem.
>
> authority certificates seems to be empty in my firefox, i thinkk that is
> not normal.
>
> go to:
> edit - preferences - advanced (tab: encryption) - view certificates - authorities
>
> normally it is filled with certification authorities
>
> maybe those certificates are needed to enable encryption.

Please tell me the output of

 $ find $HOME/.mozilla -name \*.db | xargs ls -l

in some terminal

 - Alexander

[jpduyx (jpduyx)]

hi,

tried making a new profile, that didn't help.
the output of "find $HOME/.mozilla -name \*.db | xargs ls -l >
outputfirefoxfind.txt" is:

-rw------- 1 user user 65536 2007-03-19 18:21
/home/user/.mozilla/firefox/cert8.db
-rw------- 1 user user 65536 2007-03-19 18:21
/home/user/.mozilla/firefox/cj4dmlrm.default/zi94uwqs.default/cert8.db
-rw------- 1 user user 16384 2007-03-19 18:21
/home/user/.mozilla/firefox/cj4dmlrm.default/zi94uwqs.default/key3.db
-rw------- 1 user user 16384 2006-05-15 12:39
/home/user/.mozilla/firefox/cj4dmlrm.default/zi94uwqs.default/secmod.db
-rw------- 1 user user 65536 2007-03-19 18:21
/home/user/.mozilla/firefox/firefox.orig/zi94uwqs.default/cert8.db
-rw------- 1 user user 16384 2007-03-19 18:21
/home/user/.mozilla/firefox/firefox.orig/zi94uwqs.default/key3.db
-rw------- 1 user user 16384 2006-05-15 12:39
/home/user/.mozilla/firefox/firefox.orig/zi94uwqs.default/secmod.db
-rw------- 1 user user 16384 2007-03-19 18:21
/home/user/.mozilla/firefox/key3.db
-rw------- 1 user user 16384 2006-05-15 12:39
/home/user/.mozilla/firefox/secmod.db

regards JPD

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[Jerome Lacoste (jerome-lacoste)]

On 4/2/07, jpduyx <email address hidden> wrote:
> hi,
>
> tried making a new profile, that didn't help.
> the output of "find $HOME/.mozilla -name \*.db | xargs ls -l >
> outputfirefoxfind.txt" is:
>
> -rw------- 1 user user 65536 2007-03-19 18:21
> /home/user/.mozilla/firefox/cert8.db
> -rw------- 1 user user 65536 2007-03-19 18:21
> /home/user/.mozilla/firefox/cj4dmlrm.default/zi94uwqs.default/cert8.db
> -rw------- 1 user user 16384 2007-03-19 18:21
> /home/user/.mozilla/firefox/cj4dmlrm.default/zi94uwqs.default/key3.db
> -rw------- 1 user user 16384 2006-05-15 12:39
> /home/user/.mozilla/firefox/cj4dmlrm.default/zi94uwqs.default/secmod.db
> -rw------- 1 user user 65536 2007-03-19 18:21
> /home/user/.mozilla/firefox/firefox.orig/zi94uwqs.default/cert8.db
> -rw------- 1 user user 16384 2007-03-19 18:21
> /home/user/.mozilla/firefox/firefox.orig/zi94uwqs.default/key3.db
> -rw------- 1 user user 16384 2006-05-15 12:39
> /home/user/.mozilla/firefox/firefox.orig/zi94uwqs.default/secmod.db
> -rw------- 1 user user 16384 2007-03-19 18:21
> /home/user/.mozilla/firefox/key3.db
> -rw------- 1 user user 16384 2006-05-15 12:39
> /home/user/.mozilla/firefox/secmod.db

I had the same problem before and I recommended to do some tests.
Maybe you can try these:

- start firefox from the terminal when you still have the issue. Maybe
it will print a warning/error here.

- run
     ldd /usr/lib/firefox/firefox-bin
     find /usr/lib/firefox/ | xargs md5sum
     find /usr/lib/firefox/ | xargs ls -la

and give us the outputs.

[Alexander Sack (asac)]

On Mon, Apr 02, 2007 at 01:42:31PM -0000, jpduyx wrote:
> hi,
>
> tried making a new profile, that didn't help.
> the output of "find $HOME/.mozilla -name \*.db | xargs ls -l >
> outputfirefoxfind.txt" is:

This info is only helpful if you have the same symptoms: Your root
certificate list is empty security manager. Can you confirm that?

 - Alexander

[Tommy Hurtig (tommy-hurtig)]

I had the same problem in feisty. It also affected thunderbird, I use ssl in the connection to the mailserver, and gaim. I did "apt-get install --reinstall firefox libnspr4 libnss3" and it solved the problem in all three programs.

[Matthias Kiesselbach (matthiaskie-gmail)]

Same problem on my friend's computer (Configuration: Ubuntu 6.06, Firefox 1.5.0.? on an Acer Laptop). I can add one point (and hope to elaborate when I have a little more time): My friend has various user accounts on her machine. Only some of them do have the problem (they can't access, for example, this site https://bugs.launchpad.net or the gmail-Service), but others do not. Maybe this allows some inferences concerning the nature of the bug?

[John Vivirito (gnomefreak)]

Can you please list all extentions that you have installed for thunderbird and themes or any other addons you have.

[John Vivirito (gnomefreak)]

sorry not thunderbird but firefox.

[Matthias Kiesselbach (matthiaskie-gmail)]

As to extensions, only two language packs (English GB Language Pack 1.5.0.1 and German DE Language Pack 1.5.0.1) are installed. The theme is the (standard, I guess) "Firefox (default) 2.0". So nothing special. The firefox installation is of course the same for all the different users.

I just noticed something else beside the fact that Firefox works fine for some users and not for others:

- I cannot update the extensions because the installation folder is read only for (all) normal users
- There are no problems if I run Firefox as sudo.

[Alexander Sack (asac)]

On Tue, May 08, 2007 at 01:21:59PM -0000, Matthias Kiesselbach wrote:
> As to extensions, only two language packs (English GB Language Pack
> 1.5.0.1 and German DE Language Pack 1.5.0.1) are installed. The theme is
> the (standard, I guess) "Firefox (default) 2.0". So nothing special. The
> firefox installation is of course the same for all the different users.
>
> I just noticed something else beside the fact that Firefox works fine
> for some users and not for others:
>
> - I cannot update the extensions because the installation folder is read only for (all) normal users
> - There are no problems if I run Firefox as sudo.
>

Please run:

 # find ~/.mozilla -name \*.db | xargs ls -l

in a terminal and attach the output to this bug.

 - Alexander

[Matthias Kiesselbach (matthiaskie-gmail)]

This is the result of the command "find ~/.mozilla -name \*.db | xargs ls -l":

<quote>

-rw------- 1 helene helene 65536 2007-05-08 19:59 /home/helene/.mozilla/default/da670pb8.slt/cert8.db
-rw------- 1 helene helene 16384 2007-05-08 19:59 /home/helene/.mozilla/default/da670pb8.slt/key3.db
-rw------- 1 helene helene 16384 2007-05-08 15:31 /home/helene/.mozilla/default/da670pb8.slt/secmod.db
-rw------- 1 helene helene 65536 2007-03-27 11:49 /home/helene/.mozilla/firefox/009oxpr2.default/cert8.db
-rw------- 1 helene helene 16384 2007-03-27 11:49 /home/helene/.mozilla/firefox/009oxpr2.default/key3.db
-rw------- 1 helene helene 16384 2006-07-01 14:00 /home/helene/.mozilla/firefox/009oxpr2.default/secmod.db

</quote>

(helene is the user that has said trouble; but for the other user without probs it looks more or less the same, except that it is his name and his folder and his profile etc., but the same six files, with exactly the same file length)

[JDS (jsilveronnelly)]

FWIW, My wife was having the same problem. I updated Firefox and it is now fixed.

Another aspect of the problem was that the "saved passwords" list (Edit->Preferences->Privacy->Passwords) was *BLANK*! But when I updated the browser, the saved passwords list was restored.

Notes:

Updated browser details:
Broken: 1.5.dfsg+1.5.0.10-0ubuntu0.6.06.2
Fixed: 1.5.dfsg+1.5.0.11-0ubuntu0.6.06.1 (I think the minor version stuff is right, but the ".11" part is definitely right)

[nada.cascadia (nada-cascadia)]

I am also having the same problem of not being able to browse most HTTPS sites via Firefox, and SSL within Thunderbird is also broken. I believe this is something to do with Ubuntu's networking/secure libraries, however, because I also have VMWare Server installed with Windows XP running as Guest OS and when I launch that and try to browse the same HTTPS sites with Internet Explorer, they are also broken, just like on Firefox in the Host OS (Ubuntu). I have tried re-installing Firefox and the associated libraries as mentioned above ("sudo apt-get install --reinstall firefox libnspr4 libnss3") but this did NOT fix the issue for me. When I run the re-install, I get this message at the end:

"Warning: something created compreg.dat!
Your system was affected by this bug: https://launchpad.net/bugs/30791
compreg.dat has now been removed again, which should fix the symptoms."

But this still does not fix my issues.

My version of Ubuntu (64-bit):
Distributor ID: Ubuntu
Description: Ubuntu 7.04
Release: 7.04
Codename: feisty

Firefox version:
Version: 2.0.0.3+1-0ubuntu2

This issue started happening on May 11, 2007 and was never a problem before that. I upgraded in place from Edgy to Feisty several weeks ago.

[Torben Brosten (kappa2007)]

fwiw, a new ubuntu 7.04 install (from ubuntu-7.04-desktop-i386.iso md5 verified) experiences a similar problem of being unable to browse to most https urls.

Updating firefox etc per above instructions (via apt-get) did not help.

Here may be a useful test case for diagnostics:

https://kingsolar.net does not work
       ../www.kingsolar.net:8000/ does. Both use same server software, keys etc.. the key is not matched to the domain in the second case (key does not specify www.) yet that is the case that works.

hopefully this has some diagnostic value.

cheers,

Torben

[Torben Brosten (kappa2007)]

 oops.. that second url should have read port 8443 instead of 8000. =/

[jpduyx (jpduyx)]

Torben,

I visited https://kingsolar.net:8443/

With my broken firefox and I still get the error:
"Firefox doesn't know how to communicate with the server."

so here i get the same problem for me on this port.
Now I am using ordinary mozilla browser Mozilla 1.7.13 and that works okay
with the problem sites.

Jean-Paul

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[Alexander Sack (asac)]

On Thu, May 31, 2007 at 11:35:36AM -0000, jpduyx wrote:
> Torben,
>
> I visited https://kingsolar.net:8443/
>
> With my broken firefox and I still get the error:
> "Firefox doesn't know how to communicate with the server."
>
> so here i get the same problem for me on this port.
> Now I am using ordinary mozilla browser Mozilla 1.7.13 and that works okay
> with the problem sites.
>

Are you on breezy, dapper, edgy?

 - Alexander

[Torben Brosten (kappa2007)]

jpduyx wrote:
> Torben,
>
> I visited https://kingsolar.net:8443/
>
> With my broken firefox and I still get the error:
> "Firefox doesn't know how to communicate with the server."

ok.

Try: https://www.kingsolar.net:8443 for that 2nd test case. The "www."
is important when trying the second server in order to rule out the
software confusing the second website with the first.

>
> so here i get the same problem for me on this port.
> Now I am using ordinary mozilla browser Mozilla 1.7.13 and that works okay
> with the problem sites.
>
> Jean-Paul
>
>
>
>
>
> ___________________________________________________________
> New Yahoo! Mail is the ultimate force in competitive emailing. Find out more at the Yahoo! Mail Championships. Plus: play games and win prizes.
> http://uk.rd.yahoo.com/evt=44106/*http://mail.yahoo.net/uk
>

[Torben Brosten (kappa2007)]

more info..

Substituting the ip number for the kingsolar test case has same results.

lynx (after apt-get install lynx, reboot) has the same problem, where
https://kingsolar.net does not work, but the port 8443 one does work.

Running the server in debug mode (at the receiving end of the problem
connection), results in *no* related logging of info, whereas a normal
single https connection can result in verbose logging (20 to 50 lines)
of connection details (key negotiation etc).

Since the root cause may be subsystems related, note also that I can
successfully ssh into the client computer (after apt-get install ssh).

service@pacsolp4:~$ uname -a
Linux pacsolp4 2.6.20-15-generic #2 SMP Sun Apr 15 07:36:31 UTC 2007
i686 GNU/Linux

[Alexander Sack (asac)]

On Fri, Jun 01, 2007 at 08:56:05AM -0000, Torben Brosten wrote:
> more info..
>
> Substituting the ip number for the kingsolar test case has same results.
>
> lynx (after apt-get install lynx, reboot) has the same problem, where
> https://kingsolar.net does not work, but the port 8443 one does work.
>
> Running the server in debug mode (at the receiving end of the problem
> connection), results in *no* related logging of info, whereas a normal
> single https connection can result in verbose logging (20 to 50 lines)
> of connection details (key negotiation etc).
>
> Since the root cause may be subsystems related, note also that I can
> successfully ssh into the client computer (after apt-get install ssh).
>

Are you using a proxy to access the net?

 - Alexander

[jpduyx (jpduyx)]

With

https://www.kingsolar.net:8443

Still the same problem:

Unexpected response from server

Firefox doesn't know how to communicate with the server.

    * Check to make sure your system has the Personal Security Manager
          installed.
    * This might be due to a non-standard configuration on the server.

JP

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[Torben Brosten (kappa2007)]

Alexander Sack wrote:
> Are you using a proxy to access the net?
>

no proxies used

[Torben Brosten (kappa2007)]

Fixed for my case today, by removing the 2 listed DNS servers (from the auto dhcp setup) and adding the router's ip to it instead. All https sites appear to be working now. This system has a static ip. The LAN uses 1 router to connect via dhcp and another router for connecting static ips (to a different service). Thanks for hints above to re-check the DNS..

[anubis (nospam0909)]

I had the same problem when I updated the kernel from 2.6.17 to 2.6.20 (both stock ubuntu kernels)
No access to most https sites including ebay login, paypal, my online bank etc.
I went back to kernel 2.6.17 and the problem was solved. No problems any more when accessing these sites.
Seems to be something broken in the kernel.
On another computer, exactly the same problem, and the same solution: downgrade the kernel to 2.6.17.

[Abhi (abhi-taneja)]

Is the solution/patch for the problem still not available?

I have been using Firefox for about 4 years now but I found this problem after I reinstalled Firefox. I used the Google Webpage download of Firefox + Google Toolbar(2.0.0.12) to download the setup exe. Extensions installed are - English US Dictionary, Clipmarks, Foxy Tunes, Save Session, Download statusbar, Flashgot, Foxmarks and Stumble Upon toolbar.

Please to suggest the solution as I am forced to use IE 7.0 till the time this problem is fixed, which very simply I hate to use.

[Matthew Woerly (nattgew)]

Does anyone here still experience this error? And does anyone get this with firefox-3.0?

[meunier alain (alain-meunier)]

I alo had problems with https site with firefox. The message is something about PSM not nstalled on my system.
I then log as root on my susteme (fedora 5) , use firefox again and it work. I can connect (as root) to https sites.
The is maybe a problem with files permission.

[Bordiga Giacomo (gbordiga)]

@meunier alain: that is a separate bug report and since you are under fedora the right bug report system is located at https://bugzilla.redhat.com/ . However fedora 5 is quite old you should upgrade it.

Concernig this bug i've not experienced it anymore but because of a system reinstall/upgrade from feisty to gutsy.

[Joe Perkins (eagoth)]

I get the same error when trying to enter ANY https webpage. Same problem in safe mode. This started when I updated to Ubuntu 8.04, unninstalled Firefox3b and installed firefox2.

May this be related with safe mode? It seems I am trapped someway in safe mode, addons are not working anymore. Tried to manually disable them and restart firefox, but they remain "This addon will be disabled when Firefox is restarted". I reinstalled firefox a couple of times, but there are no changes.

[Joe Perkins (eagoth)]

Ok, my addons now work thanks to this fix: http://launchpadlibrarian.net/4795758/installLocation_has_no_props.patch.txt

But I still can't enter https websites.

[Alexander Sack (asac)]

On Sat, May 03, 2008 at 03:21:08PM -0000, Joe Perkins wrote:
> Ok, my addons now work thanks to this fix:
> http://launchpadlibrarian.net/4795758/installLocation_has_no_props.patch.txt
>
> But I still can't enter https websites.
>

I'd suggest to upgrade to ffox 3 again.

 - Alexander

[Brad (brad-derolf-deactivatedaccount)]

Any fix for this? I have the same problem on 3 computers at work. It pretty much makes FF useless.

[Brad (brad-derolf-deactivatedaccount)]

I found this URL which helped correct the problem for me:

http://support.mozilla.com/en-US/kb/Error+code+500+accessing+secure+sites

However in step 6, I did the opposite:

Deselect Use this proxy server for all protocols.

    * If it's not selected, leave it as is. ( I selected it and it corrected my problem)

[John Vivirito (gnomefreak)]

Is anyone still seeing this issue?

[jpduyx (jpduyx)]

Hi,

For me: Not having this issue anymore. Having another computer now.

Jean-Paul

--- On Fri, 5/9/08, John Vivirito <email address hidden> wrote:

> From: John Vivirito <email address hidden>
> Subject: [Bug 90376] Re: Firefox https broken in some cases
> To: <email address hidden>
> Date: Friday, 5 September, 2008, 12:14 PM
> Is anyone still seeing this issue?
>
> --
> Firefox https broken in some cases
> https://bugs.launchpad.net/bugs/90376
> You received this bug notification because you are a direct
> subscriber
> of the bug.

[John Vivirito (gnomefreak)]

Thank you for the bug report. It has not been updated after a request for more information in the last 30 days, for this reason we are closing the report. Feel free to reopen it in the future if you have more information and if this is still an issue.

[kubuntu4u2 (hjvdmolen)]

I experience the same problem using Firefox 3.0.14 + Shiretoko FF 3.5.3 on (k)ubuntu 9.04: some sites using SSL cannot be used.

e.g. I cannot download the jdk docs from cds.sun.com site (https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=jdk-6u10-docs-oth-JPR@CDS-CDS_Developer)
(The status bar reports "waiting for cds.sun.com..." forever)

This problem has troubled me since the introduction of FF3 on the linux platform.
I would have asked for help earlier, but this very page also displays "Saving..." forever when reporting a problem using FF.
And even Konqueror reports the following:
"Error The following errors were encountered: 400 Bad Request Bad Request Your browser sent a request that this server could not understand. Apache/2.2.8 (Ubuntu) mod_ssl/2.2.8 OpenSSL/0.9.8g Server at wildcard.launchpad.net Port 443"

I could download the jdk document on the sun site using Konquerer on the same PC, but not with the Epiphany browser. I was also able to download it with FF 3.5@Windows XP on another PC.

I tried (unsuccesfully) to solve this problem with:
- a clean install of (k)ubuntu 9.04 (incl. deleted ~/.mozilla) ,
- various proxy setting (No / autom. setting),
- all cookies + SSL + TSL were / are enabled
- viewing the error console (no errors reported for this site)

Installed software:
libswt-mozilla-gtk-3.4-jni
mozilla-mplayer
mozilla-noscript
mozilla-openoffice.org
mozilla-plugin-vlc
totem-mozilla
firefox
firefox-3.0
firefox-3.0-branding
firefox-3.5
firefox-3.5-branding
thunderbird
thunderbird-locale-en-gb
thunderbird-locale-nl
ca-certificates-java
java-common
java-gcj-compat
java-gcj-compat-dev
java-gcj-compat-headless
libaccess-bridge-java
libantlr-java
libantlr-java-gcj
libbcel-java
libcommons-beanutils-java
libcommons-cli-java
libcommons-codec-java
libcommons-collections-java
libcommons-collections3-java
libcommons-dbcp-java
libcommons-digester-java
libcommons-el-java
libcommons-lang-java
libcommons-launcher-java
libcommons-logging-java
libcommons-modeler-java
libcommons-pool-java
libecj-java
libecj-java-gcj
libflute-1.3-jfree-java
libfonts-java
libformula-java
libhsqldb-java
libitext-java
libjakarta-poi-java
libjaxp1.3-java
libjaxp1.3-java-gcj
libjcommon-java
libjcommon-serializer-java
libjsch-java
liblayout-java
libloader-java
liblog4j1.2-java
liblog4j1.2-java-gcj
liblucene-java
liblucene-java-doc
libmx4j-java
libpentaho-reporting-flow-engine-java
libpixie-java
libreadline-java
libregexp-java
librepository-java
librepository-java-gcj
libsac-java
libsac-java-gcj
libservlet2.3-java
libservlet2.4-java
libswt-gtk-3.4-java
libswt3.2-gtk-java
libtomcat5.5-java
libxalan2-java
libxalan2-java-gcj
libxerces2-java
libxerces2-java-gcj
libxml-java
openoffice.org-java-common
sun-java6-bin
sun-java6-doc
sun-java6-fonts
sun-java6-javadb
sun-java6-jdk
sun-java6-jre
sun-java6-plugin
sun-javadb-client
sun-javadb-common
sun-javadb-core
sun-javadb-doc
sun-javadb-javadoc
tzdata-java

Contents of the prefs.js (does not seem to be relevant here):
user_pref("app.update.auto", false);
user_pref("app.update.disable_button.showUpdateHistory", false);
user_pref("app.update.lastUpdateTime.ad...

[kubuntu4u2 (hjvdmolen)]

<bump> anyone?

[Thomas Hotz (thotz-deactivatedaccount)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering is this still an issue for you? Can you try with latest Ubuntu release? Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]