Firefox will not connect to web and times out. Also mouse pointer freezes

Bug #901781 reported by James Hazou
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Hi, 2 days ago without any obvious indicator, Firefox stopped connecting to the web. I can send and receive email via Thunderbird and am now using Google Chrome as an alternative browser. At virtually the same time my mouse keeps on freezing and I have to shut down and re-start my laptop in order to un-freeze it.

Both are extremely frustrating!

Best regards,

James

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: software-center 5.0.2ubuntu0.1
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
Uname: Linux 3.0.0-13-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
CheckboxSubmission: c4194e0b9defc12a85ecfc371b90ab19
CheckboxSystem: f82e08849adf759ed0ba9f0286dd882c
Date: Thu Dec 8 17:15:48 2011
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: Upgraded to oneiric on 2011-10-21 (48 days ago)
---
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: james 1943 F.... pulseaudio
BuildID: 20111115184056
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf0500000 irq 45'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,144dc510,00100002 HDA:11c11040,2118144d,00100200'
   Controls : 32
   Simple ctrls : 20
Channel: release
CheckboxSubmission: c4194e0b9defc12a85ecfc371b90ab19
CheckboxSystem: f82e08849adf759ed0ba9f0286dd882c
DistroRelease: Ubuntu 11.10
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IpRoute:
 default via 192.168.1.254 dev wlan0 proto static
 169.254.0.0/16 dev wlan0 scope link metric 1000
 192.168.1.0/24 dev wlan0 proto kernel scope link src 192.168.1.64 metric 2
Package: firefox 8.0+build1-0ubuntu0.11.10.3
PackageArchitecture: i386
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.0.0-14.23-generic 3.0.9
Profiles: Profile0 (Default) - LastVersion=8.0/20111115184056
RunningIncompatibleAddons: False
Tags: oneiric running-unity
Uname: Linux 3.0.0-14-generic i686
UpgradeStatus: Upgraded to oneiric on 2011-12-09 (5 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 01/08/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 11ST
dmi.board.name: SQ45S70S
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr11ST:bd01/08/2008:svnSAMSUNGELECTRONICSCO.,LTD.:pnSQ45S70S:pvr08ST:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSQ45S70S:rvr:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.name: SQ45S70S
dmi.product.version: 08ST
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote :
Revision history for this message
Vadim Rutkovsky (roignac) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

  apport-collect 901781

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

affects: ubuntu → firefox (Ubuntu)
Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : AlsaDevices.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : AplayDevices.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : BootDmesg.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Card0.Codecs.codec.1.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : CurrentDmesg.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Dependencies.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Extensions.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : IpAddr.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : IwConfig.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Locales.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Lspci.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : PciMultimedia.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : PciNetwork.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Plugins.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Prefs.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : PulseSinks.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : PulseSources.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : RfKill.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : Themes.txt

apport information

Revision history for this message
James Hazou (james-flighttrainingsystems) wrote : WifiSyslog.txt

apport information

Changed in firefox (Ubuntu):
status: Incomplete → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
Paul White (paulw2u) wrote :

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu and Firefox since that time.

Do you still see a problem related to the one that you reported using currently supported versions of Firefox and Ubuntu? Please let us know if you do and in which version of Ubuntu otherwise this report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in firefox (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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