Canon Printer says not connected. Cannot print

Bug #896883 reported by olivier
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Since the upgrade about 4 weeks ago, I can no longer print. This is the output of the cups error-log.

failed to AddProfile: org.freedesktop.ColorManager.Failed:profile object path '/org/freedesktop/ColorManager/profiles/Brother_MFC_7840W_Gray__' has already been added

I removed CUPS and reinstalled and no good. I removed the printer and readded and no good. When I readd the printer, it discovers it but I can't print.

I can print from my Windows XP box so I know the printer is fine. I was also able to print before the upgrade so I imagine it is compatible.

I am not sure what else is needed but thanks for any assistance. I can provide more logs if needed.

Here is the output of a test page print.

D [27/Nov/2011:09:47:49 -0500] [Job 123] Connecting to BRW00234EBA236D:515 for printer BINARY_P1
D [27/Nov/2011:09:47:49 -0500] [Job 123] Connecting to printer.
D [27/Nov/2011:09:47:49 -0500] [Job 123] Set job-printer-state-message to "Connecting to printer.", current level=INFO
D [27/Nov/2011:09:47:49 -0500] [Job 123] Job canceled by "olivier"
D [27/Nov/2011:09:47:49 -0500] [Job 123] Connection error: Interrupted system call
D [27/Nov/2011:09:47:49 -0500] [Job 123] Set job-printer-state-message to "The printer is not responding.", current level=ERROR
D [27/Nov/2011:09:47:49 -0500] [Job 123] Backend returned status 1 (failed)
D [27/Nov/2011:09:47:49 -0500] [Job 123] End of messages
D [27/Nov/2011:09:47:49 -0500] [Job 123] printer-state=3(idle)
D [27/Nov/2011:09:47:49 -0500] [Job 123] printer-state-message="The printer is not responding."
D [27/Nov/2011:09:47:49 -0500] [Job 123] printer-state-reasons=none

The printer responded to the XP machine at the same time so the printer is ok.

Here is the rest of the info requested:

olivier@olivier-Lenovo-IdeaPad-Y530:/var/log/cups$ lsb_release -rd
Description: Ubuntu 11.10
Release: 11.10

olivier@olivier-Lenovo-IdeaPad-Y530:/var/log/cups$ apt-cache policy cups
cups:
  Installed: 1.5.0-8ubuntu5
  Candidate: 1.5.0-8ubuntu5
  Version table:
 *** 1.5.0-8ubuntu5 0
        500 http://us.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
        100 /var/lib/dpkg/status
     1.5.0-8 0
        500 http://us.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages

Thanks,

Olivier

Revision history for this message
olivier (odoisneau) wrote :

Here is more info if helpful:

lpinfo -v
olivier@olivier-Lenovo-IdeaPad-Y530:/var/log$ lpinfo -v
network socket
network smb
network ipp
network http
network lpd
direct scsi
network beh
network dnssd://Brother%20MFC-7840W._pdl-datastream._tcp.local/
network dnssd://Brother%20MFC-7840W._printer._tcp.local/
network dnssd://Brother%20MFC-7840W._ipp._tcp.local/
network lpd://BRW00234EBA236D/BINARY_P1

Revision history for this message
olivier (odoisneau) wrote :

I am sorry, please ignore. Something was not right in my configuration. It is now fixed. I had to change my device URI for some reason.

Changed in system-config-printer (Ubuntu):
status: New → Invalid
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