Yahoo account fails to login

[Roger Binns]

Ever since installing 11.10 I cannot login to my Yahoo account. I've deleted and recreated the account several times, each time getting the same problem. After trying for several seconds Empathy says "Connection can't be established" with no further information.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0.1-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Thu Nov 17 12:40:25 2011
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

[Phil. V (philip.v)]

Thanks for your bug report. I'm marking this confirmed, as I've found a duplicate bug and am making this the master report.

[Bilal Shahid (s9iper1)]

thanks for the bug report!
this issue is confirmed i marked another bug as duplicate and i am also having this bug.i have also send this bug to the up stream here is the link https://bugzilla.gnome.org/show_bug.cgi?id=664375 .

[Bilal Shahid (s9iper1)]

here is the log file of empathy ,when i was trying to adding account or getting login.

[Roger Binns (ubuntu-rogerbinns)]

Why is this marked as incomplete? Confirmation and log files have been provided. No additional information has been asked for.

[Phil. V (philip.v)]

This is marked incomplete because the upstream folks marked the upstream report as such, and the bug tracker automatically carries changes that occur upstream over. They asked for haze's logs, if you'd like to comment upstream and attach those logs. You can get them from the help>debug menu. Otherwise, we can just wait for the person who forwarded the bug upstream to attach those logs.

[Bilal Shahid (s9iper1)]

some body else also attach the haze's log there on upstream.

[Bilal Shahid (s9iper1)]

so the developer suggest that just use the username than try to login i have tried but there is no more error.try it
at this time marking incomplete.

[Roger Binns (ubuntu-rogerbinns)]

@Muhammad: That is a completely different issue and a "user error" that has somehow been attached to this bug and is not relevant.

As you can see from my logs I am using the username only and not an email address. Please set back to confirmed.

[Phil. V (philip.v)]

Roger,
If it isn't too much trouble, could you comment upstream and attach your haze log files? Hopefully your logs will be of more help in determining the problem.

I'll mark this as confirmed again on the Ubuntu side of things, as it appears to be a valid issue that is not due to user error.

[Bilal Shahid (s9iper1)]

kindly attach this haze's debug log file with the upstream as i have already told you.the developer will decide the whether it is confirm or not.

[Bilal Shahid (s9iper1)]

the bug still needs info so kindly one of you attach the haze's log file on upstream that is required by the developer.the bug is still incomplete.

[Ewan (ewantodd)]

This worked for my YM account. Empathy had it configured to use port 5050. I changed it to 23.

It could have been a work firewall issue. Apparently, valid choices include 20, 23, 25, 80, 119, 5050, 8001, and 8002. Incidentally, I saw exactly the same behavior in Pidgin.

http://sherylcanter.com/wordpress/2008/11/configuring-pidgin-behind-firewall/

[Roger Binns (ubuntu-rogerbinns)]

Just to be clear the problem I reported is not "invalid" nor has it been fixed. I'm using my Yahoo account name not email address as is shown in the logs. Whoever was using an email address hijacked this issue.