facebook chat not recieving messages

Bug #888889 reported by Simon Hammersley
48
This bug affects 11 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

when using FB chat on empathy, after a few minutes of working fine it will stop sending and receiving messages and i have to go to the FB website to get these messages. I have the same issue on a ubuntu 10.10 install on another computer.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0.1-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
Date: Fri Nov 11 07:03:23 2011
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
SourcePackage: empathy
UpgradeStatus: Upgraded to oneiric on 2011-09-30 (41 days ago)

Revision history for this message
Simon Hammersley (bazbo85) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in empathy (Ubuntu):
status: New → Confirmed
Revision history for this message
Tomas Walch (tomas-alternaliv) wrote :

I can send messages but I don't receive any.
This must have sneaked in through an update either of empathy of fb. I can see in my chat history that I had it working 111010 at least.

Revision history for this message
Oskar Rittsél (mail-rittsel) wrote :

Same here on Ubuntu 11.10 64bit

Revision history for this message
gui_link_mac (gui84mac) wrote :

Also in Ubuntu 12.04 32-bit (Unity 2D), Empathy 3.3.5.
I can send messages but I don't receive any.

Revision history for this message
cicoandcico (cicoandcico) wrote :

In Ubuntu 12.0464-bit (Unity 3D), Empathy 3.4.1, I can receive messages but I can't send any.
Sent messages do not appear in facebook, too.

Revision history for this message
Bilal Shahid (s9iper1) wrote :

please attach the mission control debug log file while reproducing this bug ?
you can get it from help debug menu

Changed in empathy (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

Changed in empathy (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Marco Ferretti (marco-ferretti) wrote :

same here. Ubuntu 1204 64bit and Ubuntu 10.04 64bit ; I can connect to facebook chat, send messages but I can't recieve them . Other channels ( gmail, y!, icq ) work

Here's the mission control debug http://pastebin.com/B2u8CD6B

Please reopen this bug

Bilal Shahid (s9iper1)
Changed in empathy (Ubuntu):
status: Expired → New
Revision history for this message
Bilal Shahid (s9iper1) wrote :

please attach the empathy chat log file with the bug report

Changed in empathy (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

Changed in empathy (Ubuntu):
status: Incomplete → Expired
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