LibreOffice crashs and disapears when I try to save a document in .rtf or .doc

[jevgtv]

1) lsb_release -rd
Description: Ubuntu 10.04.3 LTS
Release: 10.04

2) apt-cache policy libreoffice-writer
libreoffice-writer:
   Installed: 1:3.3.2-1ubuntu2~lucid1
   Candidate: 1:3.3.2-1ubuntu2~lucid1
   Version table:
  *** 1:3.3.2-1ubuntu2~lucid1 0
         500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ lucid/main
Packages
         100 /var/lib/dpkg/status

3) What is expected to happen in LibreOffice Writer via the Terminal:

cd ~/Desktop && wget https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/886914/+attachment/2598097/+files/antonia.doc && lowriter -nologo antonia.doc

save as .rtf and no crash.

4) What happens instead is it crashes during period of heavy use.

Crash file -> https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/886914/+attachment/2598096/+files/_usr_lib_libreoffice_program_soffice.bin.1000.crash

May be duplicate of https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/745836

[penalvch (penalvch)]

jevgtv, thank you for reporting this and helping make Ubuntu better. However, there are no new official OpenOffice.org releases in Ubuntu packaging anymore => Won't Fix

Please test for this problem in LibreOffice. If using Lucid or Maverick feel free to type at the Terminal:

sudo add-apt-repository ppa:libreoffice/ppa && sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install libreoffice-writer

For more on LibreOffice installation, please see https://wiki.ubuntu.com/LibreOffice If the problem persists, please click "Also affects distribution Libreoffice (Ubuntu)". As well, if the issue you are reporting is an upstream one, it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at http://wiki.documentfoundation.org/BugReport . If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status.

[jevgtv (tugevus)]

Hi Christopher,

Thank you for your help so far,

I tryed LibreOffice 6 month ago and the problem was with it also.

Nevertheless I will follow your instructions and report the rugs if
necessary and notify you.

Regards

Jevgtv

On 07/11/11 01:42, Christopher M. Penalver wrote:
> jevgtv, thank you for reporting this and helping make Ubuntu better.
> However, there are no new official OpenOffice.org releases in Ubuntu
> packaging anymore => Won't Fix
>
> Please test for this problem in LibreOffice. If using Lucid or Maverick
> feel free to type at the Terminal:
>
> sudo add-apt-repository ppa:libreoffice/ppa&& sudo apt-get update&&
> sudo apt-get -y upgrade&& sudo apt-get -y install libreoffice-writer
>
> For more on LibreOffice installation, please see
> https://wiki.ubuntu.com/LibreOffice If the problem persists, please
> click "Also affects distribution Libreoffice (Ubuntu)". As well, if the
> issue you are reporting is an upstream one, it would be nice if somebody
> having it could send the bug to the developers of the software by
> following the instructions at
> http://wiki.documentfoundation.org/BugReport . If you have done so,
> please tell us the number of the upstream bug (or the link), so we can
> add a bugwatch that will inform us about its status.
>
> ** Changed in: openoffice.org (Ubuntu)
> Status: New => Won't Fix
>

[jevgtv (tugevus)]

Reporting the bug to the developers of the software by following the instructions at http://wiki.documentfoundation.org/BugReport is not possible (at least for me), because of imapassible registration procedure (they report, that they are unable to send confirmation, without that the registration is impossible)

[penalvch (penalvch)]

jevgtv, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. One may execute at the Terminal:
sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.

[jevgtv (tugevus)]

The bug shows with libreoffice also with non-odf-documents.

For reproducing the bug it is necessary to open a *.doc of *.rtf document and leave it idle for a couple of hours. After returning to the document the libreoffice window disappears in 0 to 10 sec. However the data inserted after last saving may be lost!

[jevgtv (tugevus)]

It is impossible to file a bug in this way

[jevgtv (tugevus)]

And in this way too

[jevgtv (tugevus)]

I put the information from crash report here. There was 3 documents opened, one of them was *.doc.
The *.odt mentioned in report was active.

ProblemType: Crash
Architecture: i386
Date: Mon Nov 14 14:54:39 2011
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/lib/libreoffice/program/soffice.bin
ProcCmdline: /usr/lib/libreoffice/program/soffice.bin -writer /home/jevgtv/Dropbox/Asldkfjge/LASDFGS/Ldfghkle_puihjut/vasdfghjitree_puikjhgfjdse.odt -splash-pipe=5
ProcCwd: /home/jevgtv
ProcEnviron:
 LANGUAGE=en
 LANG=en_AU.utf8
 SHELL=/bin/bash
ProcMaps:
 00110000-001f9000 r-xp 00000000 08:01 265999 /usr/lib/libstdc++.so.6.0.13
 001f9000-001fa000 ---p 000e9000 08:01 265999 /usr/lib/libstdc++.so.6.0.13
 001fa000-001fe000 r--p 000e9000 08:01 265999 /usr/lib/libstdc++.so.6.0.13
 001fe000-001ff000 rw-p 000ed000 08:01 265999 /usr/lib/libstdc++.so.6.0.13
 001ff000-00206000 rw-p 00000000 00:00 0
 00206000-0022a000 r-xp 00000000 08:01 656132 /lib/tls/i686/cmov/libm-2.11.1.so
 0022a000-0022b000 r--p 00023000 08:01 656132 /lib/tls/i686/cmov/libm-2.11.1.so
 0022b000-0022c000 rw-p 00024000 08:01 656132 /lib/tls/i686/cmov/libm-2.11.1.so
 0022c000-00231000 r-xp 00000000 08:01 396038 /usr/lib/libreoffice/basis3.3/program/libi18nisolang1gcc3.so
 00231000-00232000 r--p 00004000 08:01 396038 /usr/lib/libreoffice/basis3.3/program/libi18nisolang1gcc3.so
 00232000-00233000 rw-p 00005000 08:01 396038 /usr/lib/libreoffice/basis3.3/program/libi18nisolang1gcc3.so
 00233000-00239000 r-xp 00000000 08:01 395579 /usr/lib/ure/lib/libuno_salhelpergcc3.so.3
 00239000-0023a000 r--p 00005000 08:01 395579 /usr/lib/ure/lib/libuno_salhelpergcc3.so.3
 0023a000-0023b000 rw-p 00006000 08:01 395579 /usr/lib/ure/lib/libuno_salhelpergcc3.so.3
 0023b000-00240000 r-xp 00000000 08:01 395514 /usr/lib/ure/lib/libjvmaccessgcc3.so.3
 00240000-00241000 r--p 00004000 08:01 395514 /usr/lib/ure/lib/libjvmaccessgcc3.so.3
 00241000-00242000 rw-p 00005000 08:01 395514 /usr/lib/ure/lib/libjvmaccessgcc3.so.3
 00242000-00246000 r-xp 00000000 08:01 265585 /usr/lib/libgthread-2.0.so.0.2400.1
 00246000-00247000 r--p 00003000 08:01 265585 /usr/lib/libgthread-2.0.so.0.2400.1
 00247000-00248000 rw-p 00004000 08:01 265585 /usr/lib/libgthread-2.0.so.0.2400.1
 00248000-0024a000 r-xp 00000000 08:01 265117 /usr/lib/libXinerama.so.1.0.0
 0024a000-0024b000 r--p 00001000 08:01 265117 /usr/lib/libXinerama.so.1.0.0
 0024b000-0024c000 rw-p 00002000 08:01 265117 /usr/lib/libXinerama.so.1.0.0
 0024c000-00267000 r-xp 00000000 08:01 524314 /lib/ld-2.11.1.so
 00267000-00268000 r--p 0001a000 08:01 524314 /lib/ld-2.11.1.so
 00268000-00269000 rw-p 0001b000 08:01 524314 /lib/ld-2.11.1.so
 00269000-00415000 r-xp 00000000 08:01 393238 /usr/lib/ure/lib/libuno_sal.so.3
 00415000-00428000 r--p 001ab000 08:01 393238 /usr/lib/ure/lib/libuno_sal.so.3
 00428000-00429000 rw-p 001be000 08:01 393238 /usr/lib/ure/lib/libuno_sal.so.3
 00429000-0042b000 rw-p 00000000 00:00 0
 0042b000-00458000 r-xp 00000000 08:01 395584 /usr/lib/ure/lib/libuno_cppu.so.3
 00458000-00459000 r--p 0002c000 08:01 395584 /usr/lib/ure/lib/libuno_cppu.so...

[penalvch (penalvch)]

jevgtv, could you please attach the Writer document, that when you attempt to save into rtf or doc format, causes this crash? Could you please attach to this bug the crash file shown in the screenshots you attached?

[jevgtv (tugevus)]

Dear Christopher,

I am afraid, the files may contain confidential information, so I will
try to reproduce the bug with more neutral office files and than upload
the writer file and the crash report to this bug.

Thank you for understanding!

Regards,

Jevgtv

On 15/11/11 12:52, Christopher M. Penalver wrote:
> jevgtv, could you please attach the Writer document, that when you
> attempt to save into rtf or doc format, causes this crash? Could you
> please attach to this bug the crash file shown in the screenshots you
> attached?
>
> ** Changed in: libreoffice (Ubuntu)
> Status: New => Incomplete
>
> ** Summary changed:
>
> - openoffice crashs and disapears when I try to save a document in .rtf or .doc
> + LibreOffice crashs and disapears when I try to save a document in .rtf or .doc
>

[jevgtv (tugevus)]

Here you are

[jevgtv (tugevus)]

The writer file 1/4

[jevgtv (tugevus)]

The writer file 2/4

[jevgtv (tugevus)]

The writer file 3/4

[jevgtv (tugevus)]

The writer file 4/4

[jevgtv (tugevus)]

It was not possible to reproduce the bug until I made the system little bit busy by extracting files from archive. During that I have tried to save some changes in previously opened writer documents and switch between ones. After that the writer's window became darker for a while (1-3 seс) and disappeared. It was little bit unusual, because usually it disappears abruptly, without darkening.

[penalvch (penalvch)]

jevgtv, could you please execute the following in the Terminal and post in a comment the results:

lsb_release -rd && apt-cache policy libreoffice-writer

[jevgtv (tugevus)]

jevgtv@jevgtv-laptop-dell:~$ lsb_release -rd && apt-cache policy
libreoffice-writer
Description: Ubuntu 10.04.3 LTS
Release: 10.04
libreoffice-writer:
   Installed: 1:3.3.2-1ubuntu2~lucid1
   Candidate: 1:3.3.2-1ubuntu2~lucid1
   Version table:
  *** 1:3.3.2-1ubuntu2~lucid1 0
         500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ lucid/main
Packages
         100 /var/lib/dpkg/status
jevgtv@jevgtv-laptop-dell:~$

On 16/11/11 01:42, Christopher M. Penalver wrote:
> jevgtv, could you please execute the following in the Terminal and post
> in a comment the results:
>
> lsb_release -rd&& apt-cache policy libreoffice-writer
>

[jevgtv (tugevus)]

I use writer mainly, but I remember, that the problem was with Calc also.

[penalvch (penalvch)]

jevgtv, this is unreproducible in Ubuntu 11.10, LibreOffice Writer via the Terminal:

cd ~/Desktop && wget https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/886914/+attachment/2598097/+files/antonia.doc && lowriter -nologo antonia.doc

save as .rtf and no crash.

What your reporting seems a duplicate of https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/745836 as in the crash file you had procmap instances of libuno_cppu.so.3 and libuno_salhelpergcc3.so.3.

lsb_release -rd
Description: Ubuntu 11.10
Release: 11.10

apt-cache policy libreoffice-writer
libreoffice-writer:
  Installed: 1:3.4.4-0ubuntu1~ppa1
  Candidate: 1:3.4.4-0ubuntu1~ppa1
  Version table:
 *** 1:3.4.4-0ubuntu1~ppa1 0
        500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ oneiric/main i386 Packages
        100 /var/lib/dpkg/status
     1:3.4.3-3ubuntu2 0
        500 http://us.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages

[penalvch (penalvch)]

jevgtv, I ran the crash file through apport on Lucid, it came up with bug title "soffice.bin SIGSEGV cppu::throwException()", so it is indeed a duplicate.

[jevgtv (tugevus)]

Thank you for your help!

On 17/11/11 02:33, Christopher M. Penalver wrote:
> *** This bug is a duplicate of bug 745836 ***
> https://bugs.launchpad.net/bugs/745836
>
> jevgtv, I ran the crash file through apport on Lucid, it came up with
> bug title "soffice.bin SIGSEGV cppu::throwException()", so it is indeed
> a duplicate.
>
> ** This bug has been marked a duplicate of bug 745836
> encrypted swap corrupts application stack/heap [was: soffice.bin SIGSEGV cppu::throwException()]
>