Unable to access Accounts preferences

[Forage]

Quite often I'm unable to access the Accounts preferences. If I click on "Edit - Accounts" no window will show up, nor do I get an error.

The file ~/.xsession-errors will contain the following errors for each attempt:

GLib-GObject-WARNING **: instance with invalid (NULL) class pointer
GLib-GObject-CRITICAL **: g_signal_connect_data: assertion `G_TYPE_CHECK_INSTANCE (instance)' failed
GLib-GObject-WARNING **: invalid unclassed pointer in cast to `GtkWindow'
Gtk-CRITICAL **: gtk_window_present_with_time: assertion `GTK_IS_WINDOW (window)' failed

I can't reproduce it 100%, but it usually starts to occur when a connection error occurred for one of the accounts and this has been reported in the contact list accordingly.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic-pae 3.0.4
Uname: Linux 3.0.0-12-generic-pae i686
NonfreeKernelModules: fglrx
ApportVersion: 1.23-0ubuntu3
Architecture: i386
Date: Wed Oct 26 14:08:14 2011
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

[Forage (forage)]

After some more trying I managed to find a way to reproduce the issue. It's quite easy actually.

- Open Empathy
- Click on "Edit - Accounts"
- Close the Accounts dialog

After this it is not possible to open the Accounts dialog again.

A work-around is killing the "empathy-accounts" process using the "System Monitor". After killed you can access the dialog again, but just one time again.

[Bilal Shahid (s9iper1)]

Thank you for your bug report to make ubuntu better.
i have tried the steps you defined above but i am not be able to reproduce this bug.
you said
1).open empathy
2) edit ==> accounts
3). close account window
4).open account again by (edit ==? account)
result; accounts window dosent open again.
you said this exactly
with these steps i am not be able to reproduce this bug.
can you please attach the vedio of the bug
marking incomplete need info.
thankx

[Forage (forage)]

Yes, the steps you took results in the issue on my PC.
What do you mean by "attach the vedio of the bug"?

[Bilal Shahid (s9iper1)]

use this software destop recording software and attach the video. spell mistake:D sorry

[Forage (forage)]

You seriously want me to make a screencast of the process? :-S
Ow well...

Attached you'll find a video of the steps to reproduce.
I started recording right after logging in after a clean reboot.
Some accounts in Empathy are disabled, as you can see in the accounts dialog, to speed up the recoding process.
The link on my desktop is a link to the file ~/.xsession-errors.

Let me know if you need any more info.

[Bilal Shahid (s9iper1)]

thanks for the video i have reported your bug bugzilla.here i am not be able to reproduce this bug.

[Bilal Shahid (s9iper1)]

here is that bug
https://bugzilla.gnome.org/post_bug.cgi

[Pedro Villavicencio (pedro)]

comment from upstream:
"when you experience this issue could you please:
- Install empathy-dbg
- Open a terminal
- export G_DEBUG=fatal-warnings
- gdb /usr/bin/empathy-accounts
- Once it crash type 'thread apply all bt' to get a trace and attach it to this
bug."

could you do that and reply in this bug report? Thanks.

[Forage (forage)]

Yes, yes, just didn't have the time yet. Will be monitoring the other bug

[Forage (forage)]

This issue is fixed now in the latest Empathy release but it Ubuntu is not updating it. How come?

[Forage (forage)]

The latest stable release of Empathy (3.2.2) has been available for almost a month now. Different issues, security related as well, have been fixed, including this one.

What does it take for Ubuntu to update it's repositories to this release?

[Forage (forage)]

I've set up a PPA with Empathy 3.2.2 for those affected by the issue and looking for a fix: https://launchpad.net/~forage/+archive/empathy

I can confirm that the issue is resolved in this release.