magicolor din't work with 11.10 but works in 11.04

[qaridarium]

the printer works in 11.04 then i dist-upgrade to 11.10 and after that the printer magicolor7300 do not work.

then i try to remove the printer and i try to read the printer but then KDE-printer settings crash wen i pick up the printer PPA file i wrote a bugreport to KDE here: https://bugs.kde.org/show_bug.cgi?id=283611

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: xorg 1:7.6+7ubuntu7
ProcVersionSignature: Ubuntu 3.0.0-13.21-generic 3.0.6
Uname: Linux 3.0.0-13-generic x86_64
ApportVersion: 1.23-0ubuntu3
Architecture: amd64
Date: Sat Oct 22 16:22:47 2011
InstallationMedia: Kubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
ProcEnviron:
 LANGUAGE=
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to oneiric on 2011-10-14 (7 days ago)

[Till Kamppeter (till-kamppeter)]

Can you follow the instructions of the sections "CUPS error_log" and "Capturing print job data" in https://wiki.ubuntu.com/DebuggingPrintingProblems? Thanks.

[qaridarium (qaridarium)]

here is the error_log i scan the printing later but its mostly a emty letter.

[qaridarium (qaridarium)]

i do have the same bad invalid printing result with my
Samsung CLX-3170_Series printer.

and i do have a friend with an different printer with an an similar problem.

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

[Till Kamppeter (till-kamppeter)]

Can you attach your PPD file /etc/cups/ppd/KONICA_MINOLTA_magicolor_7300.ppd? Can you tell from which application you tried to print and attach the file you tried to print? Can you repeat the print job following the instructions of BOTH the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems? Please attach the captured print job data AND the error_log. Thanks.

[qaridarium (qaridarium)]

this is the mq7300np.ppd for the magicolor 7300 for linux for the german language.

[qaridarium (qaridarium)]

"Can you tell from which application you tried to print"

i try multible applications like firefox,libre-office or chromium all ablications are broken.

"and attach the file you tried to print?"

??? try to print all kind of stuff like www.google.de in firefox

"Can you repeat the print job following the instructions of BOTH the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems? Please attach the captured print job data AND the error_log. Thanks."

right now i rolback to kubuntu 9.10 for this pc because it was critical for work.

but i can pull thr printer to my pc i still use the buggy 11.10 ,,

[Till Kamppeter (till-kamppeter)]

Can you please connect your printer to your 11.10 PC and for a sample print job follow the instructions of BOTH the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems? Thanks.

[qaridarium (qaridarium)]

@Till Kamppeter i now pulled this big printer into my room but i can't install the printer on my pc with kubuntu 11.10 my linux do not find the printer on USB port at all.

maybe this printer is only supported on lan ?

[Till Kamppeter (till-kamppeter)]

Can you try the package

cups - 1.5.0-8ubuntu7~ppa1

from my PPA

https://launchpad.net/~till-kamppeter/+archive/ppa

Its USB backend is based on the new libusb 1.0.x. Perhaps this helps on your problem.

The backend can sttill have bugs, so tell us exactly what the behavior is after having installed the new CUPS package.

[qaridarium (qaridarium)]

ok i installed your ppa he still do not find my printer at all.

my problem is i'm out of network cables i have to buy cables to test the printer on the network interface.

the point is with 11.10 ALL of our printers stop working a samsung laser a dot matrix printer and the big magicolor 7300

i have to remove 11.10 from 2 pcs and rollback to 11.04 because of this.

[Till Kamppeter (till-kamppeter)]

qaridarium, can you run the following commands in a terminal window (with all your printers connected to the USB and turned on):

lsusb
ls -l /dev/bus/usb/*/*
ls -l /dev/usb/lp*
sudo /usr/lib/cups/backend/usb
ldd /usr/lib/cups/backend/usb | grep usb
lpinfo -v

Post the output of the commands here.

[qaridarium (qaridarium)]

hi i can't test all our printers because they are in use with kubuntu 11.04

i do have 2 printers in my room right now the dot-matrix-printer over a lpi to usb adapter and the megicolor 7300

i write another bug report for the dot-matix-printer here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/878794

i also ordered some network cables to plug the magicolor 7300 into the network to test the printer over the lan.

i add the putput in a file

[qaridarium (qaridarium)]

ass@ass-GA-790XT-USB3:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 006 Device 004: ID 04a5:7008 Acer Peripherals Inc. (now BenQ Corp.)
Bus 003 Device 003: ID 1bcf:0002 Sunplus Innovation Technology Inc.
Bus 004 Device 002: ID 067b:2305 Prolific Technology, Inc. PL2305 Parallel Port
ass@ass-GA-790XT-USB3:~$ ls -l /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 2012-01-15 18:09 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 128 2012-01-15 18:09 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 256 2012-01-15 18:09 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 258 2012-01-16 03:17 /dev/bus/usb/003/003
crw-rw-r-- 1 root root 189, 384 2012-01-15 18:09 /dev/bus/usb/004/001
crw-rw-r-- 1 root lp 189, 385 2012-01-16 07:30 /dev/bus/usb/004/002
crw-rw-r-- 1 root root 189, 512 2012-01-15 18:09 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 2012-01-15 18:09 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 643 2012-01-16 03:17 /dev/bus/usb/006/004
crw-rw-r-- 1 root root 189, 768 2012-01-15 18:09 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 896 2012-01-15 18:09 /dev/bus/usb/008/001
crw-rw-r-- 1 root root 189, 1024 2012-01-15 18:09 /dev/bus/usb/009/001
ass@ass-GA-790XT-USB3:~$ ls -l /dev/usb/lp*
ls: Zugriff auf /dev/usb/lp* nicht möglich: Datei oder Verzeichnis nicht gefunden
ass@ass-GA-790XT-USB3:~$ sudo /usr/lib/cups/backend/usb
[sudo] password for ass:
DEBUG: list_devices
DEBUG: libusb_get_device_list=12
ass@ass-GA-790XT-USB3:~$ ldd /usr/lib/cups/backend/usb | grep usb
        libusb-1.0.so.0 => /lib/x86_64-linux-gnu/libusb-1.0.so.0 (0x00007fcb2ef8a000)
ass@ass-GA-790XT-USB3:~$ lpinfo -v
network socket
serial serial:/dev/ttyS0?baud=115200
network ipp
network http
network lpd
network smb
network beh
direct hp
direct hpfax
ass@ass-GA-790XT-USB3:~$

[qaridarium (qaridarium)]

ok there was a connection problem with the usb cable sorry for this. here are the new results:

ass@ass-GA-790XT-USB3:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 006 Device 006: ID 04a5:7008 Acer Peripherals Inc. (now BenQ Corp.)
Bus 003 Device 003: ID 1bcf:0002 Sunplus Innovation Technology Inc.
Bus 004 Device 002: ID 067b:2305 Prolific Technology, Inc. PL2305 Parallel Port
Bus 003 Device 004: ID 0686:3028 Minolta Co., Ltd
ass@ass-GA-790XT-USB3:~$ ls -l /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 2012-01-15 18:09 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 128 2012-01-15 18:09 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 256 2012-01-15 18:09 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 258 2012-01-16 03:17 /dev/bus/usb/003/003
crw-rw-r-- 1 root lp 189, 259 2012-01-16 07:53 /dev/bus/usb/003/004
crw-rw-r-- 1 root root 189, 384 2012-01-15 18:09 /dev/bus/usb/004/001
crw-rw-r-- 1 root lp 189, 385 2012-01-16 07:53 /dev/bus/usb/004/002
crw-rw-r-- 1 root root 189, 512 2012-01-15 18:09 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 2012-01-15 18:09 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 645 2012-01-16 07:53 /dev/bus/usb/006/006
crw-rw-r-- 1 root root 189, 768 2012-01-15 18:09 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 896 2012-01-15 18:09 /dev/bus/usb/008/001
crw-rw-r-- 1 root root 189, 1024 2012-01-15 18:09 /dev/bus/usb/009/001
ass@ass-GA-790XT-USB3:~$ ls -l /dev/usb/lp*
ls: Zugriff auf /dev/usb/lp* nicht möglich: Datei oder Verzeichnis nicht gefunden
ass@ass-GA-790XT-USB3:~$ sudo /usr/lib/cups/backend/usb
[sudo] password for ass:
DEBUG: list_devices
DEBUG: libusb_get_device_list=13
direct usb://KONICA%20MINOLTA/magicolor%207300 "KONICA MINOLTA magicolor 7300" "KONICA MINOLTA magicolor 7300" "MANUFACTURER:KONICA MINOLTA;COMMAND SET: PS,KONICA MINOLTA PDF;MODEL:magicolor 7300;CLASS:PRINTER;DESCRIPTION:KONICA MINOLTA magicolor 730" ""
ass@ass-GA-790XT-USB3:~$ ldd /usr/lib/cups/backend/usb | grep usb
        libusb-1.0.so.0 => /lib/x86_64-linux-gnu/libusb-1.0.so.0 (0x00007f5ac7864000)
ass@ass-GA-790XT-USB3:~$ lpinfo -v
network ipp
network socket
network beh
network http
network smb
network lpd
serial serial:/dev/ttyS0?baud=115200
direct hp
direct hpfax
direct usb://KONICA%20MINOLTA/magicolor%207300

[qaridarium (qaridarium)]

i now add the printer and make a test print and there comes a paper with ZERO 100% blank without any color or black on it.

[qaridarium (qaridarium)]

"Scan or photograph the printout if it is not correct and attach the images to the bug report. "

i do not scan a empty paper

[Till Kamppeter (till-kamppeter)]

According to the error_log all is going correctly with CUPS, the filters and the USB communication. The only thing going wrong is that only blank paper comes out.

Can you attach the PPD file of the printer, from /etc/cups/ppd/?

Can you look into the front panel menus of the printer whether there is a possibility to let the printer print error pages? If you do not find such a setting you can also look into the web configuration interface of the printer. To access this interface, connect the printer to your network, and enter the IP of the printer in the URL line of your web browser.

Print another job and scan the error message on the error page if you get one now.

Do you get the test page printed if you print it unfiltered? Run the command

cat /usr/share/system-config-printer/testpage-a4.ps | sudo DEVICE_URI=usb://KONICA%20MINOLTA/magicolor%207300 /usr/lib/cups/backend/usb 1 1 1 1 ''

Does the test page come out now?

Have you also checked whether your paper size is set correctly (A4 or Letter)? The default setting should match with the paper actually in the printer, also the page size setting in the dialogs of the applications should be correct.

[Till Kamppeter (till-kamppeter)]

I have checked the PPD file:

----------
till@till:~/ghostscript/testfiles$ cupstestppd magicolor_7300.ppd
magicolor_7300.ppd: FAIL
      **FAIL** Default choices conflicting.
      **FAIL** "OptionalDisk False" conflicts with "Collate True"
                (constraint="OptionalDisk False Collate True").
      **FAIL** REQUIRED DefaultDestinationProfile
                REF: Page 40, section 4.5.
      **FAIL** Missing choice *PageSize C6 in UIConstraints "*MediaType PCSide2 *PageSize C6".
        WARN Non-Windows PPD files should use lines ending with only LF, not CR LF.
        WARN Size "Oversized" should be "12.25x18".
[...]
till@till:~/ghostscript/testfiles$
----------

One can see that some of the default settings are conflicting and that one option has no default setting. This can lead to the printer refusing to print. This is a bug in the manufacturer-supplied PPD file, so not a Ubuntu bug.

Please start system-config-printer (Click gear at the upper right, then "Printers" in the menu), right-click your printer's icon, and click "Properties" in the menu. Then, in the sections "Installable Options" and "Printer options", adjust the settings, once, that they correspond with how your printer is actually equipped, and second, so that the conflict markers disappear. Then you should be able to print again.

[qaridarium (qaridarium)]

no this is not the problem i know this already and i chance this in the past ok i do not check this this time but i chance it in the options and he still do not print.

its another problem but not this one.

[qaridarium (qaridarium)]

now the new .ppd file with different options and he still do not print.

[qaridarium (qaridarium)]

i have now buyed the network cables. and the web interface do not have any error log.

[qaridarium (qaridarium)]

oh wow good news the printer print over """network""" but not over """USB""" the printing job is perfect over network.

[Till Kamppeter (till-kamppeter)]

So the problem is not the CUPS filters or the PPD file. The output data stream is perfectly OK for the printer. The problem is that CUPS cannot communicate with the printer via USB, and this is a kernel problem (fixes and improvements on the CUPS backend for USB all did not work): bug 917148.

Marking as duplicate ...

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]