HP Officejet Pro K550 fails to print in Ubuntu 11.10

[Robert Schilt]

Hi,

I am having an issue with an Officejet Pro K550:

1) Issue started under Ubuntu 11.04
2) After upgrading to 11.10 still experiencing same issue
3) Printing works fine on same laptop under Windows 7 boot partition.
4) Currently running latest updates under 11.10
5) And I have HP Device Manager installed and working.

When attempting to print or run a test print - job starts and always gets an inch or two down the page and then stops. Error code in HP Device Manager is always 5012 - Device Communication Error.

I have never logged a bug under Launchpad before but am happy to pursue this path. Although no whiz - I can follow technical instructions if laid out clearly.

Looking forward to a response.

[goutam kodu (goutam-hplip)]

Hi Robert

Thanks for the hp-check output. The ouput shows several dependencies missing and the hplip version installed is 3.11.7.

Can you please upgrade the hplip version to 3.11.10 . You can download the same at http://hplipopensource.com/hplip-web/gethplip.html. Install the hplip-3.11.10.run file by running command "sh hplip-3.11.10.run" in terminal.

Let us know if the issue is the same on the latest 3.11.10.

Thanks,
Goutam Kodu

[Robert Schilt (rschilt)]

Thanks Goutam,

1) I have downloaded hplip 3.11.110
2) Installed as per instructions (ran error free).
3) Rebooted
4) Re-ran hp-setup
5) When testing same error occurring - that is still no printing on K550.

I have attached latest hp-check - which now has no errors as all dependencies are met.

Looking forward to your response and suggestion for further testing.

Robert

[goutam kodu (goutam-hplip)]

Hi Robert,

Thank you for updating the hplip version to 3.11.10. The hp-check output is all fine.

To analyze the problem, can you provide some more log files . Below are the steps to provide the same,

Please follow the below steps to provide the same

1.Open the file /etc/cups/cupsd.conf in write permissions.
$sudo gedit /etc/cups/cupsd.conf
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
$sudu /etc/init.d/cups restart

3. Empty the cups error_log file and syslog file

sudo cat /dev/null > /var/log/syslog
sudo cat /dev/null > /var/log/cups/error_log

4. Print a test page.

5.Attach us the /var/log/syslog and /var/log/cups/error_log file.

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.

please attach us the syslog , error_log , hpcupsfilterc_1.bmp,hpcupsfilterk_1.bmp, hpcups_jobX.out
This would make me clear what is wrong going inside.

Sorry for asking you more on this.

Thanks & Regards,
Goutam Kodu

[Robert Schilt (rschilt)]

Thanks Goutam,

I have followed your instructions. Please find attached:

1)

[Robert Schilt (rschilt)]

Thanks Goutam,

I have followed your instructions. Please find attached:

1) /var/log/syslog
2) /var/log/cups/error_log

[Robert Schilt (rschilt)]

The other files you mention in /tmp have grown to large.
One is now 65Mb.
Too large for upload.

Regards,

Robert

[goutam kodu (goutam-hplip)]

Hi Robert,

Thank you for the logs. I got the problem where it is. Will try to reproduce the same here and debug the code and get back to you on the same.

Thanks & Regards,
Goutam Kodu

[Robert Schilt (rschilt)]

Thanks Goutam,

That is good news.
It's going to be difficult for me to do any further testing at this point in time as I am currently away from the K550.
Hopefully you have enough info to debug successfully and provide a fix.

Regards,

Robert