software install attempt stalls with 100 percent CPU

Bug #873439 reported by Vernon Cole
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
jockey (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Using Ubuntu 11.10 Beta 2 64 bit -- clean installed on a brand new laptop (dual boot with Windows 7).
When I tried to load ATI/AMD proprietary drivers, the install process stalled at about 2/3 done in the "downloading and installing drive" dialogue window. System monitor shows one CPU at 100%, and the other at about 30%. All systems functions are very slow, especially network I/O. (am using wifi) I cannot tell accurately what process is using the CPU due to lack of an "all process" selection in System Monitor under Unity. Earlier today I experienced a similar problem when running Ubuntu Software Center, so I suspect a common cause.
[Note -- this system had the installation crash with the just-fixed installer bug. It booted anyway, so I kept using it, assuming that software update would catch any serious problems. Perhaps a mistake, but installs worked okay until this morning.]

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: jockey-gtk 0.9.4-0ubuntu10
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
ApportVersion: 1.23-0ubuntu3
Architecture: amd64
Date: Thu Oct 13 09:38:58 2011
ExecutablePath: /usr/bin/jockey-gtk
InterpreterPath: /usr/bin/python2.7
MachineType: TOSHIBA Satellite C655D
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=en_US.UTF-8
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=c398d88a-df67-41bc-b6ea-73ccd3f8d0e1 ro quiet splash vt.handoff=7
SourcePackage: jockey
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/07/2011
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.50
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: AMD
dmi.chassis.version: None
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.50:bd04/07/2011:svnTOSHIBA:pnSatelliteC655D:pvrPSC0YU-00T002:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnAMD:ct10:cvrNone:
dmi.product.name: Satellite C655D
dmi.product.version: PSC0YU-00T002
dmi.sys.vendor: TOSHIBA

Revision history for this message
Vernon Cole (vernondcole) wrote :
Revision history for this message
Vernon Cole (vernondcole) wrote :

More information:
  I finally located the controls I needed in System Monitor. Of course, under Unity the menus had migrated from the actual application window up to the system's top bar. What a confusing mess! Whoever came up with that grand idea should be flayed with thousands of wet noodles. But I digress...

  The actual program which was using 100% CPU was Dropbox, running as root, attempting an update. I have reported that bug to Dropbox.

So this bug report becomes: When some other process is running at 100% root CPU on one processor, software install attempts stall forever even if other processors are available.
--
Vernon

Revision history for this message
dino99 (9d9) wrote :
Changed in jockey (Ubuntu):
status: New → Invalid
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