Local Epson printer R300 not recognised

[Tony Fuge]

lsusb gives Bus 001 Device 003: ID 04b8:0803 Seiko Epson Corp. Printer (Composite Device)
but the systems package gives printer not found

[Till Kamppeter (till-kamppeter)]

Can you follow the instructions in the section "USB Printer" of https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

[Tony Fuge (tonyf)]

Data from Terminal following debug printer::
tony@Playroom:~$ lsmod | grep usb
usbhid 47198 0
hid 95463 1 usbhid
usb_storage 57901 0
tony@Playroom:~$ tail -f /var/log/messages
tail: cannot open `/var/log/messages' for reading: No such file or directory
tony@Playroom:~$ sudo tail -f /var/log/messages
[sudo] password for tony:
tail: cannot open `/var/log/messages' for reading: No such file or directory
tony@Playroom:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 04b8:0803 Seiko Epson Corp. Printer (Composite Device)
Bus 001 Device 003: ID 04cc:1521 ST-Ericsson USB 2.0 Hub
Bus 002 Device 002: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
Bus 002 Device 003: ID 04b8:012e Seiko Epson Corp.
Bus 002 Device 005: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
Bus 007 Device 002: ID 045e:0084 Microsoft Corp. Basic Optical Mouse
tony@Playroom:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
ls: cannot access /dev/usb/lp*: No such file or directory
crw-rw-r-- 1 root root 189, 0 2011-10-04 18:50 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 2 2011-10-04 18:50 /dev/bus/usb/001/003
crw-rw-r-- 1 root lp 189, 3 2011-10-04 19:32 /dev/bus/usb/001/004
crw-rw-r-- 1 root root 189, 128 2011-10-04 18:50 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 2011-10-04 18:50 /dev/bus/usb/002/002
crw-rw-r-- 1 root root 189, 130 2011-10-04 18:50 /dev/bus/usb/002/003
crw-rw-r-- 1 root root 189, 132 2011-10-04 18:50 /dev/bus/usb/002/005
crw-rw-r-- 1 root root 189, 256 2011-10-04 18:50 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 2011-10-04 18:50 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 2011-10-04 18:50 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 2011-10-04 18:50 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 2011-10-04 18:50 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 769 2011-10-04 18:50 /dev/bus/usb/007/002
tony@Playroom:~$ sudo usb_printerid /dev/usb/lp0
Error: No such file or directory: can't open '/dev/usb/lp0'
tony@Playroom:~$ sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
tony@Playroom:~$ lpinfo -v
network socket
network http
network ipp
serial serial:/dev/ttyS0?baud=115200
network beh
network lpd
network smb
direct hp
direct hpfax
tony@Playroom:~$

There are no USB folders in the dev directory!!

Tony.

[Tony Fuge (tonyf)]

there are two files in /var/log/cups::

Access_log
localhost - - [04/Oct/2011:18:21:52 +0100] "POST / HTTP/1.1" 200 360 Create-Printer-Subscription successful-ok
localhost - - [04/Oct/2011:18:50:39 +0100] "POST / HTTP/1.1" 200 360 Create-Printer-Subscription successful-ok
localhost - - [04/Oct/2011:19:35:31 +0100] "POST / HTTP/1.1" 401 75 CUPS-Get-Devices successful-ok
localhost - tony [04/Oct/2011:19:35:32 +0100] "POST / HTTP/1.1" 200 1514 CUPS-Get-Devices -

error_log
W [04/Oct/2011:18:21:32 +0100] no access to /System/Library/ColorSync/Profiles/sRGB Profile.icc
W [04/Oct/2011:18:21:32 +0100] no access to /System/Library/ColorSync/Profiles/sRGB Profile.icc
W [04/Oct/2011:18:21:32 +0100] no access to /System/Library/ColorSync/Profiles/Generic CMYK Profile.icc
W [04/Oct/2011:18:50:24 +0100] no access to /System/Library/ColorSync/Profiles/sRGB Profile.icc
W [04/Oct/2011:18:50:24 +0100] no access to /System/Library/ColorSync/Profiles/sRGB Profile.icc
W [04/Oct/2011:18:50:24 +0100] no access to /System/Library/ColorSync/Profiles/Generic CMYK Profile.icc

Tony.

[Tony Fuge (tonyf)]

Syslog (var/log/)
contains::
Oct 4 19:31:33 Playroom kernel: [ 2481.710215] usb 1-3: USB disconnect, device number 2
Oct 4 19:31:33 Playroom udev-configure-printer: remove /devices/pci0000:00/0000:00:1a.7/usb1/1-3
Oct 4 19:32:28 Playroom kernel: [ 2536.628025] usb 1-3: new high speed USB device number 4 using ehci_hcd
Oct 4 19:32:28 Playroom kernel: [ 2536.761777] scsi9 : usb-storage 1-3:1.0
Oct 4 19:32:28 Playroom mtp-probe: checking bus 1, device 4: "/sys/devices/pci0000:00/0000:00:1a.7/usb1/1-3"
Oct 4 19:32:28 Playroom mtp-probe: bus: 1, device: 4 was not an MTP device
Oct 4 19:32:28 Playroom udev-configure-printer: add /devices/pci0000:00/0000:00:1a.7/usb1/1-3/1-3:1.1
Oct 4 19:32:28 Playroom udev-configure-printer: device devpath is /devices/pci0000:00/0000:00:1a.7/usb1/1-3
Oct 4 19:32:28 Playroom udev-configure-printer: Device vendor/product is 04B8:0803
Oct 4 19:32:28 Playroom udev-configure-printer: failed to claim interface 0
Oct 4 19:32:29 Playroom kernel: [ 2537.761061] scsi 9:0:0:0: Direct-Access EPSON Stylus Storage 1.00 PQ: 0 ANSI: 2
Oct 4 19:32:29 Playroom kernel: [ 2537.860302] sd 9:0:0:0: Attached scsi generic sg3 type 0
Oct 4 19:32:29 Playroom kernel: [ 2537.864184] sd 9:0:0:0: [sdc] Attached SCSI removable disk
Oct 4 19:35:32 Playroom kernel: [ 2720.761348] usb 1-3: usbfs: interface 0 claimed by usb-storage while 'usb' sets config #1
Oct 4 19:35:32 Playroom kernel: [ 2720.761446] usb 1-3: usbfs: process 8354 (usb) did not claim interface 0 before use

From the usb disconnect and reconnect period. Tony.

[Till Kamppeter (till-kamppeter)]

Can you run the command

sudo /usr/lib/cups/backend/usb

and post its output here?

If it does not output anything, or anything not containing manufacturer and model names of your printer, post also what got added to /var/log/syslog by this command.

[Tony Fuge (tonyf)]

tony@Playroom:~$ sudo /usr/lib/cups/backend/usb
[sudo] password for tony:
DEBUG: list_devices
DEBUG: usb_find_busses=7
DEBUG: usb_find_devices=13

syslog output:
Oct 4 22:25:26 Playroom kernel: [12914.501247] usb 1-3: usbfs: interface 0 claimed by usb-storage while 'usb' sets config #1
Oct 4 22:25:26 Playroom kernel: [12914.501382] usb 1-3: usbfs: process 8895 (usb) did not claim interface 0 before use

[Till Kamppeter (till-kamppeter)]

According to comment #4 it looks like that in your printer only a USB mass storage device is recognized, but not the printing function.

Does you printer have a memory card reader? Does the card reader work?

Are you using the printer also with Windows or Mac OS X? Does it need a driver CD to get set up on that operating systems? Or do these systems get the driver somehow from the printer?

[Tony Fuge (tonyf)]

The printer does include a memory card reader USB and multi format. The printer recognises a memory stick via its small screen and buttons but Ubuntu does not. previous versions (11.04) were okay with this.

I used the printer with my works Windows XP laptop at the weekend. yes it requires drivers available from Epson's support site and was fine when loaded. I tried setting up the printer with linux drivers from http://www.avasys.jp/english/linux_e/ on an earlier install of 11.10 but there were too many missing dependencies.

[Till Kamppeter (till-kamppeter)]

Your posted information ("lsusb" reports printer, "ls -l /dev/bus/usb/*/*" shows that UDEV has set correct permissions, but /usr/lib/cups/backend/usb does not list the printer) matches exactly with bug 872711 which I have found and reported today. It is a kernel bug which affects many printers of different brands, but not all printers.

Marking as duplicate of that bug ...