Do provide a nice error message when there are issues

Bug #862540 reported by Manuel de la Peña
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Control Panel
Fix Released
Medium
Natalia Bidart

Bug Description

When there is an error contacting the server, we show a dialog to the user with the error in it. This is clearly not good for the user experience. In release mode we should provide a nicer solution.

We need some feedback from the design team to see how the dialog should look like.

Attached an image with the current dialog with an ugly image in it.

Tags: u1-windows

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Revision history for this message
Manuel de la Peña (mandel) wrote :
Changed in ubuntuone-control-panel:
status: New → Confirmed
assignee: nobody → Natalia Bidart (nataliabidart)
Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Maybe showing a nice picture and a legend "something went wrong", and perhaps offering the option to show "debug" info with a expander, so the error can be read if the user expands that...

Changed in ubuntuone-control-panel:
status: Confirmed → Triaged
importance: Undecided → Medium
assignee: Natalia Bidart (nataliabidart) → Diego Sarmentero (diegosarmentero)
description: updated
Revision history for this message
Manuel de la Peña (mandel) wrote :

+1 to the expanding error message. That way it will be simpler for the user to paste the error here.

Changed in ubuntuone-control-panel:
assignee: Diego Sarmentero (diegosarmentero) → Natalia Bidart (nataliabidart)
status: Triaged → In Progress
Revision history for this message
Natalia Bidart (nataliabidart) wrote :

As per design and marketing team decisions:

Dialog title: "Ubuntu One experienced an error"

Dialog text: "Sorry, an error has occurred and Ubuntu One needs to close."

> Show error details

[Primary button: Close]

Changed in ubuntuone-control-panel:
status: In Progress → Fix Committed
Changed in ubuntuone-control-panel:
status: Fix Committed → Fix Released
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