firefox crashed when i was in yahoo mail and gmail.com

Bug #854298 reported by Secret
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

when i was in yahoo mail and gmail this error happened

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: firefox 6.0.2+build2+nobinonly-0ubuntu0.11.04.1
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic x86_64
Architecture: amd64
Date: Tue Sep 20 03:02:06 2011
FirefoxPackages:
 firefox 6.0.2+build2+nobinonly-0ubuntu0.11.04.1
 flashplugin-installer 10.3.183.7ubuntu0.11.04.1
 adobe-flashplugin N/A
 icedtea-plugin N/A
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Secret (0ammarsecret0) wrote :
summary: - firefox crash when i was in mail.yahoo.com and gmail.com
+ firefox crashes when i was in mail.yahoo.com and gmail.com
Secret (0ammarsecret0)
summary: - firefox crashes when i was in mail.yahoo.com and gmail.com
+ firefox crashed when i was in yahoo mail and gmail.com
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Secret, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in firefox (Ubuntu):
status: Confirmed → Invalid
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