Error message in desktop notifications: "<urlopen error [Errno 8]...

[whochismo]

An error message appears in the desktop notifications:

"Error checking account Gmail"
<urlopen error [Errno 8]_ssl.c:499: EOF ocurred in violation of protocol>

("Gmail" is just the name of one of my accounts)

It only appears from time to time and it seems linked to a specific gmail account, which has several labels in it. I'm using the repository version (cloudsn 0.8.8) in Ubuntu Natty (11.04)

[perriman (chuchiperriman)]

When you get the error, please copy the file /tmp/cloudsn-user.log and attach it here

[aslam karachiwala (akwala)]

Below is the error traceback from my /tmp/cloudsn-<user>.log -- I have two Gmail accounts in CloudSN and this happens with both of them. The email check seems to work only the first time after CloudSN launches, which is the only time the notifications report the email counts as expected.

===
Error trying to update the account akwala@gmail: <urlopen error [Errno -2] Name or service not known>
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/cloudsn/core/controller.py", line 162, in __real_update_account
    self.am.update_account(acc)
  File "/usr/lib/pymodules/python2.7/cloudsn/core/account.py", line 222, in update_account
    acc.provider.update_account (acc)
  File "/usr/lib/pymodules/python2.7/cloudsn/providers/gmailprovider.py", line 46, in update_account
    g.refreshInfo()
  File "/usr/lib/pymodules/python2.7/cloudsn/providers/gmailprovider.py", line 263, in refreshInfo
    p = sax.parseString( self.sendRequest().read(), self.m)
  File "/usr/lib/pymodules/python2.7/cloudsn/providers/gmailprovider.py", line 260, in sendRequest
    return self.opener.open(url)
  File "/usr/lib/python2.7/urllib2.py", line 400, in open
    response = meth(req, response)
  File "/usr/lib/python2.7/urllib2.py", line 513, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/lib/python2.7/urllib2.py", line 432, in error
    result = self._call_chain(*args)
  File "/usr/lib/python2.7/urllib2.py", line 372, in _call_chain
    result = func(*args)
  File "/usr/lib/python2.7/urllib2.py", line 884, in http_error_401
    url, req, headers)
  File "/usr/lib/python2.7/urllib2.py", line 859, in http_error_auth_reqed
    response = self.retry_http_basic_auth(host, req, realm)
  File "/usr/lib/python2.7/urllib2.py", line 872, in retry_http_basic_auth
    return self.parent.open(req, timeout=req.timeout)
  File "/usr/lib/python2.7/urllib2.py", line 394, in open
    response = self._open(req, data)
  File "/usr/lib/python2.7/urllib2.py", line 412, in _open
    '_open', req)
  File "/usr/lib/python2.7/urllib2.py", line 372, in _call_chain
    result = func(*args)
  File "/usr/lib/python2.7/urllib2.py", line 1209, in https_open
    return self.do_open(httplib.HTTPSConnection, req)
  File "/usr/lib/python2.7/urllib2.py", line 1171, in do_open
    raise URLError(err)
URLError: <urlopen error [Errno -2] Name or service not known>
===

[perriman (chuchiperriman)]

aslam, It is a problem with your computer, DNS etc, not a cloudsn problem.

[Launchpad Janitor (janitor)]

[Expired for Cloudsn because there has been no activity for 60 days.]