Can't Login on Windows "An Exception representing an authentication failure"

Bug #846626 reported by BlackDivine
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Ubuntu One Windows Installer
Incomplete
Undecided
Natalia Bidart

Bug Description

Just downloaded beta2, installed on win7 64bit and get this error. Screenshot attached.

Tags: ubuntu
Revision history for this message
BlackDivine (munir-ehmad) wrote :
Changed in ubuntuone-windows-installer:
status: New → Confirmed
tags: added: ubuntu
Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Hello Black!

Thanks a lot for helping us making Ubuntu One better. Can you please confirm you have the proper date/time set in your computer?

Thanks!

Changed in ubuntuone-windows-installer:
assignee: nobody → Natalia Bidart (nataliabidart)
status: Confirmed → Incomplete
Revision history for this message
BlackDivine (munir-ehmad) wrote :

Thanks for response Natalia,

As I have a dual boot setup and The Ubuntu sets my clock to UTC so I can confirm right away that my windows time is off by -5 hours than what should be the actual time according to my Timezone. If that causes the problem then here you go.

Otherwise it is very unlikely that my time was off by days, but I am at office now, if you need more info I can provide you when I get home about 4-5 hours from now.

Thanks again.

Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Hello Black!

If you clock is off for more than 15 minutes, authentication will not work (you can read http://www.adayinthelifeof.nl/2010/12/16/oauth-timestamps-and-nonces/, the paragraph that starts with "But it brings us to another problem...").

Let me know how it went!
Natalia.

Revision history for this message
BlackDivine (munir-ehmad) wrote :

Thanks for your kind response, I am sure this will fix it then, but don't you think before this bug is closed a better "verbose" message should be displayed to the user?

Revision history for this message
Natalia Bidart (nataliabidart) wrote :

Yes, we should. The master bug that track this is: bug #703507.

I will close this as a dupe. Thanks a lot!

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