Touchpad does not work at all (Samsung P530, ubuntu 11.04)

[Matteo Negrini]

The touchpad stopped working after a few days from the installation of ubuntu 11.04 and there is no way to revive it.

There is no touchpad in /proc/bus/input/devices

I have also tried to reinstall ubuntu without success.

An external USB mouse works.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: matteo 1270 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfc700000 irq 43'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:10ec0269,144dc06a,00100004 HDA:80862804,80860101,00100000'
   Controls : 17
   Simple ctrls : 9
DistroRelease: Ubuntu 11.04
HibernationDevice: RESUME=UUID=b6ee4b28-cdd1-41ca-8ee8-9e41787fef0a
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
MachineType: SAMSUNG ELECTRONICS CO., LTD. R530/R730/R540
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-11-generic root=UUID=444a7040-5ef4-40a8-8880-d78112557f01 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-11-generic N/A
 linux-backports-modules-2.6.38-11-generic N/A
 linux-firmware 1.52
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: natty running-unity
Uname: Linux 2.6.38-11-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 06/21/2010
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 08JV.M029.20100621.hkk
dmi.board.asset.tag: Tag 12345
dmi.board.name: R530/R730/R540
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr08JV.M029.20100621.hkk:bd06/21/2010:svnSAMSUNGELECTRONICSCO.,LTD.:pnR530/R730/R540:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnR530/R730/R540:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: R530/R730/R540
dmi.product.version: Not Applicable
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[ChangZhuo Chen (陳昌倬) (czchen)]

Please help to try this issue with live CD.

[Sérgio Faria (sergio91pt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please run the following command which will attach necessary information:

apport-collect 841691
if you are using Karmic Koala (9.10) or newer, or

apport-collect -p linux-image-`uname -r` BUGNUMBER
if you are using Hardy Heron (8.04)

Bear in mind that you may need to install the python-launchpadlib package from the universe repository with 'sudo apt-get install python-launchpadlib'. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report.

If you are using an older release or cannot use apport please at least add the following information (pay attention to lspci's additional options):
First run the following commands:
1) uname -a > uname-a.log
2) dmesg > dmesg.log
3) sudo lspci -vvnn > lspci-vvnn.log
4) cat /proc/version_signature > version.log
then attach the files separately to the bug report (not pasted into comments or tar/zip-ed).

For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies. Thanks in advance!

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

apport information

[Matteo Negrini (matteo-negrini)]

Dear Sérgio,
thank you for your help in debugging this issue.
I looked for possible solutions on the web but at the end I'm still using the external mouse...
You can find the requested info, please let me know if you need something else.
Regards,
Matteo

[penalvch (penalvch)]

Matteo Negrini, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]