TemplateDoesNotExist: launchpad/email/web-newuser.txt

[Michael Nelson]

Around 450 of the overnight oopses on Launchpad SSO seem to be related to a missing template:
{{{
$ grep -l TemplateDoesNotExist carambola-lp/www-oops/2011-08-02/*.oops | wc -l
222
$ grep -l TemplateDoesNotExist canistel-lp/www-oops/2011-08-02/*.oops | wc -l
227
}}}
Example traceback: https://pastebin.canonical.com/50650/

[Michael Nelson (michael.nelson)]

Lukasz is working on a fix for this (for trunk, with a test), but we can also patch production by doing (on both machines):

$ cd [installdir]/identityprovider/templates/launchpad/email/
$ ln -s web-newuser.txt newuser.txt

I've just verified that this oops happens whenever you create an account on login.launchpad.net, so we can check that it's fixed after the above change also.

[Michael Nelson (michael.nelson)]

Sorry, by both machines, I mean canistel-lp and carambola-lp.

[Michael Nelson (michael.nelson)]

Bad day, and the sym link should of course be `ln -s newuser.txt web-newuser.txt`

[Michael Nelson (michael.nelson)]

Staging and production have been updated with the symlink so that account creation works again.

[Michael Barnett (mbarnett)]

This appears to have been fixed during today's deploy.

I will remove the refernce to the temporary fix from the production status page.

-michael