Audio and Video-chat doesn't work at all

[Alexander Kallenbach]

The menu-entries for audio and video cha are grayed out, even for my contacts which are using Jabber or Googletalk. Over the Googletalk-browser plug-in I can make Audio and Video calls to them.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: empathy 2.34.0-0ubuntu3.1
ProcVersionSignature: Ubuntu 2.6.38-11.47-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: Tue Aug 2 11:15:54 2011
ProcEnviron:
 LANGUAGE=de_DE:en
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: Upgraded to natty on 2011-04-19 (104 days ago)

[Bilal Shahid (s9iper1)]

Thank you for taking time in filing the bug to make ubuntu better.
please attach the empathy audio and video log file with the bug report.?
you can get it from help==> debugg menu

[Alexander Kallenbach (kallenbachalex)]

What exactly should I post? The entries of mission-control?

[Bilal Shahid (s9iper1)]

try to make a call and than in debug menu a option will appear EMPATHY AUDIO .VIDEO and select that save that log and attach it.for more info see this.
http://live.gnome.org/Empathy/Debugging

[Alexander Kallenbach (kallenbachalex)]

As I mentioned above I'm not able to make a call because the menu entries are grayed out.

[Bilal Shahid (s9iper1)]

have you attach the web cam or or mic and head phones before making call.?
very very unexpected behaviour..

[Alexander Kallenbach (kallenbachalex)]

Yes, webcam (Creative Live Cam Chat HD) is attached and works fine with Skype and the Googletalk-browser plugin.

[Tony Pursell (ajpursell)]

Can you go to the Skype Options and select the Video Devices page and tell us what it displays under 'Select Webcam'.

Have you got more than one web cam listed?

Also can you test it using Cheese (you may have to install it).

Its is worth noting that both Skype and the Googletalk-browser plugin are proprietary software that may have capabilities to recognise web cams that other Linux programs cannot.

[Alexander Kallenbach (kallenbachalex)]

Cheese works fine as well. Skype just presents me one webcam (my webcam) to choose: "VF0700 Live! Cam Chat HD (/dev/video0)".

[Bilal Shahid (s9iper1)]

hmmm can you check that:
 if the other people call you and your cam and mic attached
are you able to attend that one and talk with them at that time it works fine ??

[Alexander Kallenbach (kallenbachalex)]

I've got some news. Yesterday next to one of my contacts who is using the same jabber server and the same client (Empathy) the webcam symbol was shown. I haven't had the time to try to call him but will try it later. But still I can't call all my other jabber and Googletalk contacts.

[Alexander Kallenbach (kallenbachalex)]

My contact, mentioned in the last post, tried to call me. But it didn't work ("Es kann kein Audio-Strom aufgebaut werden. Could not establish connection."). I tried to call him as well (as I mentioned above, this contact is the only one where the menu entries are not grayed out) with the same result.

[Alexander Kallenbach (kallenbachalex)]

Ok, the connection problem seems to be a a cause of the old empathy version of my contact (he is using Debian).

[Bilal Shahid (s9iper1)]

Thank you for taking time in filing the bug to make ubuntu better.
just tell me the exact version of your empathy..and attach the empathy debug log as i requested first with out that all your provided info is no enough..
please attach the empathy audio and video log file with the bug report.?
you can get it from help==> debugg menu

[Launchpad Janitor (janitor)]

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]